Summary Business Studies Conflict Management

CONFLICT MANAGEMENT


FUNCTIONAL AND DYSFUNCTIONAL CONFLICT

Functional Conflict
Def - A situation where different parties deal with the conflict in a healthy manner and
where each opinion is respected.


Points to functional conflict
- respect
- listen to one another's point of view
- acknowledge (may be a good point of view)
- compromise


Possible outcomes
- awareness of a problem that can be solved
- a wider range of ideas may be considered, increased participation
- misconceptions are cleared
- clarification of individuals’ views




Dysfunctional Conflict
When conflict leads to a decline in productivity
*This will result in a negative outcome




Causes of dysfunctional conflict
- misperceptions
- ego
- unwillingness to compromise
- lack of communication
*Manager will get involved if the conflict cannot be sorted out & may have a negative
impact on productivity.




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