APHR CERTIFICATION SHAUNNA
EXAM 2025 QUESTIONS AND ANSWERS
What does thriving mean? - ANS The ability to adapt and maintain a positive and innovative
mindset that leads to sustained personal and professional growth
What are the signs of thriving? - ANS 1. Engaged, energized, and deeply connected
2. Focused on achieving goals
3. Able to quickly adapt and bounce back
4. Maintains a sense of accomplishment
What does surviving mean? - ANS Continuing to exist with no call to action to improve ones
position
What is the record keeping requirements for the age discrimination in employment act(ADEA)?
- ANS Must keep employment records for 3 years
What are the signs of surviving? - ANS -Choosing the path of least resistance
-reacting than responding
-feeling stuck or simply existing
-lacking resiliency
-Failing to take ownership for your circumstances
-lacking interest, energy, or enthusiasm
-Fearful of change or failure
1 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
,Your personal brand is not...? - ANS 1.solely based on your social media presence
2. Something to consider occasionally
3. Acting the part
Your personal brand should include what? - ANS -social interactions
-verbal and non verbal communications
-attire
-hygiene, etc.
What are the key elements of an effective personal brand? - ANS -Visibility
-Expertise
-Consistency
-Value Proposition
-Connections
-Authenticity
-your story
How to build network? - ANS 1. Make your presence noticeable
2. Be a good listener
3. Attend online and in person networking events
4. Follow up
5. Never be afraid to ask
6. Give and take
Which options are functions of an effective communication strategy that ensures organizational
objectives are met? - ANS -maintaining good employee relations
-ensuring decisions comply with objectives
-reducing miscommunication
2 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
,-creating trusting relationships
Which statements demonstrate the guiding principles of change management? - ANS -
leaders at every level are responsible
-taking account of the culture helps to identify personal conflicts
-a sense of ownership prepares leaders for responsibility
-arrangements are developed early and adjusted as necessary
-Regular and timely communication helps everyone to understand the change
What are the advantages of using a divisional structure type? - ANS -encourages teamwork
-supports hands on problem solving
Which actions help hr leaders engage strategically? - ANS -Communicating the connections
between business issues and HR
-managing your own and others emotions
-understanding how the organization and its environment interact
Which options describe transformational roles that help HR leaders implement strategy? -
ANS -communicating strategic change to help employees understand it
-identifying business opportunities to leverage human capabilities
-creating the capacity to address issues that arise between the business and human capabilities
-enduring working alliances are productive
Which scenarios demonstrate issues that should be covered in a code of conduct? - ANS -a
senior executive uses the company's email to advertise the sale of personal property
-an employee wants to be a member of the organizations board of directors
-A manager is asked to share an employees personal information
Which statements demonstrate the guiding principles of change management? - ANS -
Arrangements are developed early and adjusted as necessary
3 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
, -a sense of ownership prepares leaders for the responsibility
-taking account of the culture helps to identify potential conflicts
-regular and timely communication helps everyone to understand the change
-leaders at every level are responsible
Which components should be included in a job description? - ANS -a list of required
qualifications and skills
-An overview of the primary reason for the job
-an explanation of how the position fits within the company
-a prioritized list of relevant responsibilities
Which options describe effective management in the key areas for successful vendor
relationships? - ANS -a team leader practices proper phone etiquette when placing orders
with a supplier
-an employee reviews the testing procedures with an outsourced programmer
-a manager helps to resolve a conflict between an employee and a supplier
Which examples demonstrate the use of technology to help support HR activities? - ANS -
facilitating collaboration between workers using social media
-storing records electronically
-unifying technology systems to incorporate all business functions and processes
What is a communication strategy? - ANS Outlines the manner in which various types of
messages move through the organizations ranks
How much time should you allow for interruptions during presentations? - ANS 5 minutes
What is the main objective of a communication strategy? - ANS Ensure the continuous
smooth flow of productivity
4 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
EXAM 2025 QUESTIONS AND ANSWERS
What does thriving mean? - ANS The ability to adapt and maintain a positive and innovative
mindset that leads to sustained personal and professional growth
What are the signs of thriving? - ANS 1. Engaged, energized, and deeply connected
2. Focused on achieving goals
3. Able to quickly adapt and bounce back
4. Maintains a sense of accomplishment
What does surviving mean? - ANS Continuing to exist with no call to action to improve ones
position
What is the record keeping requirements for the age discrimination in employment act(ADEA)?
- ANS Must keep employment records for 3 years
What are the signs of surviving? - ANS -Choosing the path of least resistance
-reacting than responding
-feeling stuck or simply existing
-lacking resiliency
-Failing to take ownership for your circumstances
-lacking interest, energy, or enthusiasm
-Fearful of change or failure
1 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
,Your personal brand is not...? - ANS 1.solely based on your social media presence
2. Something to consider occasionally
3. Acting the part
Your personal brand should include what? - ANS -social interactions
-verbal and non verbal communications
-attire
-hygiene, etc.
What are the key elements of an effective personal brand? - ANS -Visibility
-Expertise
-Consistency
-Value Proposition
-Connections
-Authenticity
-your story
How to build network? - ANS 1. Make your presence noticeable
2. Be a good listener
3. Attend online and in person networking events
4. Follow up
5. Never be afraid to ask
6. Give and take
Which options are functions of an effective communication strategy that ensures organizational
objectives are met? - ANS -maintaining good employee relations
-ensuring decisions comply with objectives
-reducing miscommunication
2 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
,-creating trusting relationships
Which statements demonstrate the guiding principles of change management? - ANS -
leaders at every level are responsible
-taking account of the culture helps to identify personal conflicts
-a sense of ownership prepares leaders for responsibility
-arrangements are developed early and adjusted as necessary
-Regular and timely communication helps everyone to understand the change
What are the advantages of using a divisional structure type? - ANS -encourages teamwork
-supports hands on problem solving
Which actions help hr leaders engage strategically? - ANS -Communicating the connections
between business issues and HR
-managing your own and others emotions
-understanding how the organization and its environment interact
Which options describe transformational roles that help HR leaders implement strategy? -
ANS -communicating strategic change to help employees understand it
-identifying business opportunities to leverage human capabilities
-creating the capacity to address issues that arise between the business and human capabilities
-enduring working alliances are productive
Which scenarios demonstrate issues that should be covered in a code of conduct? - ANS -a
senior executive uses the company's email to advertise the sale of personal property
-an employee wants to be a member of the organizations board of directors
-A manager is asked to share an employees personal information
Which statements demonstrate the guiding principles of change management? - ANS -
Arrangements are developed early and adjusted as necessary
3 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
, -a sense of ownership prepares leaders for the responsibility
-taking account of the culture helps to identify potential conflicts
-regular and timely communication helps everyone to understand the change
-leaders at every level are responsible
Which components should be included in a job description? - ANS -a list of required
qualifications and skills
-An overview of the primary reason for the job
-an explanation of how the position fits within the company
-a prioritized list of relevant responsibilities
Which options describe effective management in the key areas for successful vendor
relationships? - ANS -a team leader practices proper phone etiquette when placing orders
with a supplier
-an employee reviews the testing procedures with an outsourced programmer
-a manager helps to resolve a conflict between an employee and a supplier
Which examples demonstrate the use of technology to help support HR activities? - ANS -
facilitating collaboration between workers using social media
-storing records electronically
-unifying technology systems to incorporate all business functions and processes
What is a communication strategy? - ANS Outlines the manner in which various types of
messages move through the organizations ranks
How much time should you allow for interruptions during presentations? - ANS 5 minutes
What is the main objective of a communication strategy? - ANS Ensure the continuous
smooth flow of productivity
4 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
