8/4/25, 10:15 AM Genesys Routing/Solution
Genesys Routing/Solution COMPLETE EXAM
\LATEST UPDATE QUESTIONS AND CORRECT
DETAILED ANSWERS 2025-2026
Recieves request from T Server and fetches SCXML
Orchestration Server
application from Web Application Server and
executes this application
Routing engine - runs strategic target-seeking
Universal Routing Server
algoritms for each inbound interaction.
Web Application Server All routing applications must be uploaded to a _______
Composer Graphical IDE routing application development tool which
generates SCXML
Lets Universal Routing Server (URS) and Orchestration
T-Server
Server (ORS) know a call has arrived and routing
application needs to be executed.
Stat Server Tracks the real-time status of the contact center objects.
What type of object is created in Configuration Server
Script Object
when you save a strategy from Interaction Routing
Designer?
Blocks _ __ are the fundamental elements of a routing strategy.
Configuration Server Which component is responsible for providing the routing
strategy to URS?
Which server application provides the link for strategy
Message Server
monitoring between Interaction Routing Designer and
Univeersal Routing Server?
*.rbn file locally or in a DB Where are the graphical versions of a routing strategy stored?
EventRouteUsed An interaction has been routed as requested
EventRinging An interaction has arrived at an agent's extension
1/1
3
, 8/4/25, 10:15 AM Genesys Routing/Solution
An interaction has been placed on a routing point
EventRouteRequest
specified by This DN, and is waiting for a routing
instructions.
EventAttachedDataChange Business data is associated with an interaction
d
EventTreatmentApplied The message when a treatment has been succesfully started for
an interaction
Processing GET request URI of Routing Application as defined in the Enhanced Routing
Script Object
Indicates that SCXML appication document was
Request successful
succesfully retrieved from Web Application Server
HTTP request completed Confirmation that HTTP request has completed
ORSURS: InvokeFunctional Indicates that ORS is requesting URS to perform routing logic
Module
To assist with tracking, use the refID to locate the
refID
corresponding request in the URS log
List of values from the routing application Rarget block.
args
URS will use these values to perform the routing
target function.
recieved from ORS Indicates which ORS server submitted the request. Remember
clustering.
to assist with tracking, use the refID to locate the
refID (corresponding URS)
corresponding request in the ORS log
List of values from the routng appli9cation Target block.
args (corresponding URS)
URS will use these values to perfrom the routing
target function.
Branching decsision on which routing branch to take based on database
query result
Target selection this is when routing target is selected
Processing GET request, The two messages seen when ORS successfully
Request successful retrieves application from web application server.
provides the ability to create multiple application types,
Orchestration Platform
such as routing strategies, session logic, service logic,
combinations and more...
general purpose event-based state machine language
SCXML
designed to support call control features.
Universal Routing Server Basic routing
supports type of license functionality HA
2/1
3
Genesys Routing/Solution COMPLETE EXAM
\LATEST UPDATE QUESTIONS AND CORRECT
DETAILED ANSWERS 2025-2026
Recieves request from T Server and fetches SCXML
Orchestration Server
application from Web Application Server and
executes this application
Routing engine - runs strategic target-seeking
Universal Routing Server
algoritms for each inbound interaction.
Web Application Server All routing applications must be uploaded to a _______
Composer Graphical IDE routing application development tool which
generates SCXML
Lets Universal Routing Server (URS) and Orchestration
T-Server
Server (ORS) know a call has arrived and routing
application needs to be executed.
Stat Server Tracks the real-time status of the contact center objects.
What type of object is created in Configuration Server
Script Object
when you save a strategy from Interaction Routing
Designer?
Blocks _ __ are the fundamental elements of a routing strategy.
Configuration Server Which component is responsible for providing the routing
strategy to URS?
Which server application provides the link for strategy
Message Server
monitoring between Interaction Routing Designer and
Univeersal Routing Server?
*.rbn file locally or in a DB Where are the graphical versions of a routing strategy stored?
EventRouteUsed An interaction has been routed as requested
EventRinging An interaction has arrived at an agent's extension
1/1
3
, 8/4/25, 10:15 AM Genesys Routing/Solution
An interaction has been placed on a routing point
EventRouteRequest
specified by This DN, and is waiting for a routing
instructions.
EventAttachedDataChange Business data is associated with an interaction
d
EventTreatmentApplied The message when a treatment has been succesfully started for
an interaction
Processing GET request URI of Routing Application as defined in the Enhanced Routing
Script Object
Indicates that SCXML appication document was
Request successful
succesfully retrieved from Web Application Server
HTTP request completed Confirmation that HTTP request has completed
ORSURS: InvokeFunctional Indicates that ORS is requesting URS to perform routing logic
Module
To assist with tracking, use the refID to locate the
refID
corresponding request in the URS log
List of values from the routing application Rarget block.
args
URS will use these values to perform the routing
target function.
recieved from ORS Indicates which ORS server submitted the request. Remember
clustering.
to assist with tracking, use the refID to locate the
refID (corresponding URS)
corresponding request in the ORS log
List of values from the routng appli9cation Target block.
args (corresponding URS)
URS will use these values to perfrom the routing
target function.
Branching decsision on which routing branch to take based on database
query result
Target selection this is when routing target is selected
Processing GET request, The two messages seen when ORS successfully
Request successful retrieves application from web application server.
provides the ability to create multiple application types,
Orchestration Platform
such as routing strategies, session logic, service logic,
combinations and more...
general purpose event-based state machine language
SCXML
designed to support call control features.
Universal Routing Server Basic routing
supports type of license functionality HA
2/1
3
