CPXP PRACTICE EXAM 2025 | QUESTIONS AND
CORRECT ANSWERS | ALREADY GRADED A+ |
VERIFIED ANSWERS | JUST RELEASED | LATEST EXAM
During nurse rounding, a mother complains that the whiteboard in her childs
room is not always up to date. What is the best FIRST step for the person
conducting the rounding? - (ANSWER)Apologize to the mother and thank her for
this feedback.
A patient, Mrs. Garza, is agitated as she reaches the registration desk late for her
first appointment. After greeting Mrs. Garza, which of the following comments is
BEST coming from the receptionist? - (ANSWER)We are glad you are here, sorry
you had trouble with the directions, please have a seat and we will be with you
shortly
A hospital received a letter from a patient attached to a patient experience survey
requesting a review of the patients inpatient stay, given concerns related to lack
of coordinated care among the providers causing financial hardship and stress to
the family - (ANSWER)The hospital should treat the communication as a
grievance
A hospital patient is extremely upset with the communication from her provider
on the plan of care. What is the BEST strategy among the following? -
(ANSWER)Listen empathetically to the patient
Is there a timeframe by which a grievance must be resolved? - (ANSWER)On
average, 7 days, unless informed that follow up will be provided within a stated
number of days.
, When is a grievance considered resolved? - (ANSWER)Patient is provided with
written notice that contains the name of the organizations contact person, the
steps taken on behalf of the patient, the results of the process and date. When
the patient receives the letter and is satisfied with the actions taken on his/her
behalf the grievance is considered resolved.
Can billing concerns be a grievance? - (ANSWER)Not usually considered
Should I capture info obtained with satisfaction surveys and make them
grievances? - (ANSWER)If the patient writes or attaches to the survey and
requests resolution, than the complaint is a grievance. Other survey responses are
not considered Complaints OR grievances.
How many items are on the HCAHPS survey - (ANSWER)29
A standardized approach to gathering, analyzing and reporting information on
consumers and patients experiences with health care services - (ANSWER)VBP
(HCAHPS plans a role in hospital payment, through VBP)
It is important that the data we collect and present is both - (ANSWER)valid and
reliable
Roughly ____% of all data falls within 1SD +/- of the mean - (ANSWER)68%
CORRECT ANSWERS | ALREADY GRADED A+ |
VERIFIED ANSWERS | JUST RELEASED | LATEST EXAM
During nurse rounding, a mother complains that the whiteboard in her childs
room is not always up to date. What is the best FIRST step for the person
conducting the rounding? - (ANSWER)Apologize to the mother and thank her for
this feedback.
A patient, Mrs. Garza, is agitated as she reaches the registration desk late for her
first appointment. After greeting Mrs. Garza, which of the following comments is
BEST coming from the receptionist? - (ANSWER)We are glad you are here, sorry
you had trouble with the directions, please have a seat and we will be with you
shortly
A hospital received a letter from a patient attached to a patient experience survey
requesting a review of the patients inpatient stay, given concerns related to lack
of coordinated care among the providers causing financial hardship and stress to
the family - (ANSWER)The hospital should treat the communication as a
grievance
A hospital patient is extremely upset with the communication from her provider
on the plan of care. What is the BEST strategy among the following? -
(ANSWER)Listen empathetically to the patient
Is there a timeframe by which a grievance must be resolved? - (ANSWER)On
average, 7 days, unless informed that follow up will be provided within a stated
number of days.
, When is a grievance considered resolved? - (ANSWER)Patient is provided with
written notice that contains the name of the organizations contact person, the
steps taken on behalf of the patient, the results of the process and date. When
the patient receives the letter and is satisfied with the actions taken on his/her
behalf the grievance is considered resolved.
Can billing concerns be a grievance? - (ANSWER)Not usually considered
Should I capture info obtained with satisfaction surveys and make them
grievances? - (ANSWER)If the patient writes or attaches to the survey and
requests resolution, than the complaint is a grievance. Other survey responses are
not considered Complaints OR grievances.
How many items are on the HCAHPS survey - (ANSWER)29
A standardized approach to gathering, analyzing and reporting information on
consumers and patients experiences with health care services - (ANSWER)VBP
(HCAHPS plans a role in hospital payment, through VBP)
It is important that the data we collect and present is both - (ANSWER)valid and
reliable
Roughly ____% of all data falls within 1SD +/- of the mean - (ANSWER)68%
