WGU C722 Project Management OA Exam 70
Questions with Verified Answers
Conformance - CORRECT ANSWER A company makes rulers that are designed to
be 20 cm in length with allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company use to
judge the quality of the length of the rulers?
Durability - CORRECT ANSWER Which aspect of quality is demonstrated by a
vehicle that has a useful life of 165,000 miles?
Deming's 14 points for management
Juran Institute's management theory - CORRECT ANSWER Which quality
management philosophy assigns cost to quality, defines quality by how well a
product can be used for its intended purpose, and uses Pareto charts?
Ishikawa's quality circle - CORRECT ANSWER Which quality management
philosophy uses cause-and-effect fishbone diagrams for root-cause analysis,
emphasizes a bottom-up approach to quality, and considers standardization and
quality control to move together in improvement?
Deming: Cease dependence on inspection to achieve quality. Eliminate the need
for inspection. Build quality into the product in the first place. - CORRECT ANSWER
An employee at a company thinks the department could improve its performance
metrics by inspecting 100% of all finished product.
,Which quality management philosophy would address this employee's opinion?
Control charts to measure the time elapsed to completion & Run charts to chart
output around the 14-day central tendency - CORRECT ANSWER A company sells
garage doors through a national retailer and contracts with local installers to
complete the installations. The operations manager is responsible for completing
the installations in a 14-day period after the sale. The company will be penalized
financially if it fails to achieve these objectives. The operations manager's daily
responsibilities include contacting installers to expedite orders and ensure
deadlines are met.
Which two tools that should be used to measure installer performance?
Choose 2 answers
Quality function deployment - CORRECT ANSWER Which method can a company
use to relate customer needs and expectations to specific design characteristics?
There should be no more than 3.4 defects per million products from a
manufacturing company statistically. - CORRECT ANSWER Six Sigma is adopted by
a manufacturing company.
How can the company use Six Sigma to establish quality improvement?
A company tries to reduce variation in the quality of products it offers. & A
company emphasizes the quality of suppliers because the quality of outputs are
, determined by the quality of inputs. - CORRECT ANSWER Which two company
practices reflect the guiding principles of Six Sigma?
Choose 2 answers
Histogram - CORRECT ANSWER A clothing retailer sends out evaluations to
customers to rate quality as "outstanding," "good," "average," and "bad."
If the retailer wants to know the annual frequency of each evaluation category,
which tool should the retailer use?
Scatter plot - CORRECT ANSWER A vice president of a major retailer is trying to
reduce the wait time for customers in the checkout line by appropriately opening
checkout lines. To do this, the VP needs to know the relationship and degree of
correlation between monthly customer visits and area population.
Which tool should be used in this situation?
To develop a Pareto chart identifying the root causes of engine defects - CORRECT
ANSWER A company that produces motors uses the a "motor assembly check
sheet", why would the company use this check sheet?
Run charts & Control charts - CORRECT ANSWER A quality improvement team is
trying to illustrate to upper management how a process is varying over time as
measurements are collected.
Questions with Verified Answers
Conformance - CORRECT ANSWER A company makes rulers that are designed to
be 20 cm in length with allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company use to
judge the quality of the length of the rulers?
Durability - CORRECT ANSWER Which aspect of quality is demonstrated by a
vehicle that has a useful life of 165,000 miles?
Deming's 14 points for management
Juran Institute's management theory - CORRECT ANSWER Which quality
management philosophy assigns cost to quality, defines quality by how well a
product can be used for its intended purpose, and uses Pareto charts?
Ishikawa's quality circle - CORRECT ANSWER Which quality management
philosophy uses cause-and-effect fishbone diagrams for root-cause analysis,
emphasizes a bottom-up approach to quality, and considers standardization and
quality control to move together in improvement?
Deming: Cease dependence on inspection to achieve quality. Eliminate the need
for inspection. Build quality into the product in the first place. - CORRECT ANSWER
An employee at a company thinks the department could improve its performance
metrics by inspecting 100% of all finished product.
,Which quality management philosophy would address this employee's opinion?
Control charts to measure the time elapsed to completion & Run charts to chart
output around the 14-day central tendency - CORRECT ANSWER A company sells
garage doors through a national retailer and contracts with local installers to
complete the installations. The operations manager is responsible for completing
the installations in a 14-day period after the sale. The company will be penalized
financially if it fails to achieve these objectives. The operations manager's daily
responsibilities include contacting installers to expedite orders and ensure
deadlines are met.
Which two tools that should be used to measure installer performance?
Choose 2 answers
Quality function deployment - CORRECT ANSWER Which method can a company
use to relate customer needs and expectations to specific design characteristics?
There should be no more than 3.4 defects per million products from a
manufacturing company statistically. - CORRECT ANSWER Six Sigma is adopted by
a manufacturing company.
How can the company use Six Sigma to establish quality improvement?
A company tries to reduce variation in the quality of products it offers. & A
company emphasizes the quality of suppliers because the quality of outputs are
, determined by the quality of inputs. - CORRECT ANSWER Which two company
practices reflect the guiding principles of Six Sigma?
Choose 2 answers
Histogram - CORRECT ANSWER A clothing retailer sends out evaluations to
customers to rate quality as "outstanding," "good," "average," and "bad."
If the retailer wants to know the annual frequency of each evaluation category,
which tool should the retailer use?
Scatter plot - CORRECT ANSWER A vice president of a major retailer is trying to
reduce the wait time for customers in the checkout line by appropriately opening
checkout lines. To do this, the VP needs to know the relationship and degree of
correlation between monthly customer visits and area population.
Which tool should be used in this situation?
To develop a Pareto chart identifying the root causes of engine defects - CORRECT
ANSWER A company that produces motors uses the a "motor assembly check
sheet", why would the company use this check sheet?
Run charts & Control charts - CORRECT ANSWER A quality improvement team is
trying to illustrate to upper management how a process is varying over time as
measurements are collected.
