Ch. 1 Test Questions - BUSN 350 Fully Solved Latest Version 2025-2026
1) Which of the following best describes the communication process?
A) Transferring information and meaning
B) Listening actively
C) Writing messages
D) Speaking to others
E) Providing data that benefits the speaker - AnswersA) Transferring information and meaning
2) Which of the following developments is putting additional pressure on communication skills?
A) Having great ideas
B) The need for managers to connect with staff and external business partners
C) Connecting with those who have a similar background
D) Utilizing established company networks
E) The changing nature of employment, with many companies supplementing their permanent
workforces with independent contractors - AnswersE) The changing nature of employment, with many
companies supplementing their permanent workforces with independent contractors
3) Which of the following must occur for communication to be considered successful?
A) The audience must be aware a message is being constructed.
B) The message must be sent using more than one media method.
C) A transfer of understanding must take place.
D) The audience must agree with the goals of the message.
E) The message must offer a benefit to both the sender and the receiver. - AnswersC
4) Which of the following does the best job of clarifying expectations and responsibilities for the
receiver?
A) We need to figure out a way to solve this problem.
B) I would like to hear your ideas on how to fix this.
C) I need to know how we can fix this; can you get to work on a solution?
D) Please devise a solution to this problem and share it with me by this Friday.
,E) Please think about how we can solve this and get back to me as soon as possible. - AnswersD
5) Which of the following is one of the benefits of strong communication skills?
A) More detailed strategic plans
B) The ability to prevent stakeholders from switching to competitors
C) Stronger relationships
D) Eliminating risk
E) Fewer employee leaks of sensitive information - AnswersC
6) Which of the following is true about communication pressures in the gig economy?
A) Independent workers need to "sell themselves" into each new contract.
B) Workers in the gig economy no longer need to worry about formal business communication.
C) Companies such as Uber and Lyft take care of all the communication.
D) There is less pressure on communication in the gig economy.
E) Every work situation is essentially the same, so independent workers can use the same approach for
every contract. - AnswersA
9) Which of the following best describes professionalism?
A) Establishing closer ties with communities in the marketplace
B) Conducting oneself with purpose and pride
C) Using clearer and more persuasive marketing messages
D) Creating greater employee engagement
E) Incorporating timely, reliable information - AnswersB
10) The ability to understand people's emotions and manage your own emotions in a productive way is
referred to as ________.
A) common sense
B) professionalism
C) distraction
D) emotional intelligence
, E) compatibility - AnswersD
11) Which of the following best describes the ability to evaluate evidence objectively and form logical
conclusions and recommendations based on the evidence?
A) Channeling
B) Decoding
C) Lateral communication
D) Critical thinking
E) Quality - AnswersD
12) An example of downward communication is
A) a junior staff person giving information to a staff supervisor.
B) a sales manager giving instructions to a salesperson.
C) an email message about sick leave from one staff secretary to another.
D) a company briefing held on the organization's top floor.
E) a conversation between colleagues that quickly becomes hostile. - AnswersB
13) An example of horizontal communication is
A) a junior staff person giving information to a staff supervisor.
B) a company briefing held on the organization's ground floor.
C) an email message about sick leave sent from one department office assistant to an office assistant in
a different department.
D) an email message that sparks a chain of multiple replies.
E) a manager sending an email to his or her staff. - AnswersC
14) Every organization has ________, which encompasses all communication that occurs outside the
lines of command in the company's organizational structure.
A) an online social networking presence
B) an extraneous communication network
C) an informal communication network
D) an external communication network
1) Which of the following best describes the communication process?
A) Transferring information and meaning
B) Listening actively
C) Writing messages
D) Speaking to others
E) Providing data that benefits the speaker - AnswersA) Transferring information and meaning
2) Which of the following developments is putting additional pressure on communication skills?
A) Having great ideas
B) The need for managers to connect with staff and external business partners
C) Connecting with those who have a similar background
D) Utilizing established company networks
E) The changing nature of employment, with many companies supplementing their permanent
workforces with independent contractors - AnswersE) The changing nature of employment, with many
companies supplementing their permanent workforces with independent contractors
3) Which of the following must occur for communication to be considered successful?
A) The audience must be aware a message is being constructed.
B) The message must be sent using more than one media method.
C) A transfer of understanding must take place.
D) The audience must agree with the goals of the message.
E) The message must offer a benefit to both the sender and the receiver. - AnswersC
4) Which of the following does the best job of clarifying expectations and responsibilities for the
receiver?
A) We need to figure out a way to solve this problem.
B) I would like to hear your ideas on how to fix this.
C) I need to know how we can fix this; can you get to work on a solution?
D) Please devise a solution to this problem and share it with me by this Friday.
,E) Please think about how we can solve this and get back to me as soon as possible. - AnswersD
5) Which of the following is one of the benefits of strong communication skills?
A) More detailed strategic plans
B) The ability to prevent stakeholders from switching to competitors
C) Stronger relationships
D) Eliminating risk
E) Fewer employee leaks of sensitive information - AnswersC
6) Which of the following is true about communication pressures in the gig economy?
A) Independent workers need to "sell themselves" into each new contract.
B) Workers in the gig economy no longer need to worry about formal business communication.
C) Companies such as Uber and Lyft take care of all the communication.
D) There is less pressure on communication in the gig economy.
E) Every work situation is essentially the same, so independent workers can use the same approach for
every contract. - AnswersA
9) Which of the following best describes professionalism?
A) Establishing closer ties with communities in the marketplace
B) Conducting oneself with purpose and pride
C) Using clearer and more persuasive marketing messages
D) Creating greater employee engagement
E) Incorporating timely, reliable information - AnswersB
10) The ability to understand people's emotions and manage your own emotions in a productive way is
referred to as ________.
A) common sense
B) professionalism
C) distraction
D) emotional intelligence
, E) compatibility - AnswersD
11) Which of the following best describes the ability to evaluate evidence objectively and form logical
conclusions and recommendations based on the evidence?
A) Channeling
B) Decoding
C) Lateral communication
D) Critical thinking
E) Quality - AnswersD
12) An example of downward communication is
A) a junior staff person giving information to a staff supervisor.
B) a sales manager giving instructions to a salesperson.
C) an email message about sick leave from one staff secretary to another.
D) a company briefing held on the organization's top floor.
E) a conversation between colleagues that quickly becomes hostile. - AnswersB
13) An example of horizontal communication is
A) a junior staff person giving information to a staff supervisor.
B) a company briefing held on the organization's ground floor.
C) an email message about sick leave sent from one department office assistant to an office assistant in
a different department.
D) an email message that sparks a chain of multiple replies.
E) a manager sending an email to his or her staff. - AnswersC
14) Every organization has ________, which encompasses all communication that occurs outside the
lines of command in the company's organizational structure.
A) an online social networking presence
B) an extraneous communication network
C) an informal communication network
D) an external communication network
