8/2/25, 6:39 PM WGU C215 Operations Management PVDC Final Exam |2025 EXAM QUESTIONS |FREQUENTLY TESTED QUESTIONS ||VERIFI…
WGU C215 Operations Management PVDC Final
Exam |2025 EXAM QUESTIONS |FREQUENTLY
TESTED QUESTIONS ||VERIFIED SOLUTIONS
(100% CORRECT)
Save
Terms in this set (146)
Which definition is used Fitness for use
for quality, evaluates how
well a product performs
its intended function?
Which total quality management (TQM) process was
14 points for quality
developed to stress management's responsibility for
improvement
quality?
Set of international standards on
quality management and quality
assurance, critical to
international business
ISO 9000 -TQM process consists of 13
published standards and
guidelines
-Like when joint commission
shows up at the hospitals
A list of common defects and the number of observed
Checklist
occurrences of these defects.
https://quizlet.com/1063547275/wgu-c215-operations-management-pvdc-final-exam-2025-exam-questions-frequently-tested-questions-verified-soluti… 1/24
,8/2/25, 6:39 PM WGU C215 Operations Management PVDC Final Exam |2025 EXAM QUESTIONS |FREQUENTLY TESTED QUESTIONS ||VERIFI…
a plot of two variables showing
whether they are related
scatter diagram
A graph that shows whether a
sample of data falls within the
Control Chart
common or normal range of
variation.
A statistical measure of central tendency, or average,
mean based on dividing a total by the number of individual
cases.
-Causes can be identified and
eliminated
assignable causes of
-e.g. poor employee training,
variation
worn tool, machine needing
repair
common causes or Stuff you cannot identify
random -Random causes that we cannot identify, unavoidable
How close one is to a target and how consistent one
Cpk measures is with the average performance.
-How closely it measures
Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3
Six Sigma sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, a six sigma process that outlines the steps that should
Analyze, Improve, be followed to improve an existing business process
Control)
includes the voice of the
customer and value stream
define stage
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, 8/2/25, 6:39 PM WGU C215 Operations Management PVDC Final Exam |2025 EXAM QUESTIONS |FREQUENTLY TESTED QUESTIONS ||VERIFI…
It does not have anything to do with people.
Job Design -The process by which managers decide how to
divide tasks into specific jobs
-Screen patients and fast track those with minor
ailments
waiting time
-amount of time a process has been waiting in the
ready queue
-proximity to customers
Service location decisions
-Quality of life issues
-key factor of a location analysis for a service
company
proximity to customers
-if you need to have a car repaired, you wont drive
too far.
Hospital- Capacity is beds and
output is the patients. If you
have 1 pt for 2 days and one for
Capacity Planning
3 days. The output is how many
patients and not how many
beds we have.
are you using more workers and what are your
resources? Measures how much of the available
capacity utilization
capacity is actually being used. Measures
effectiveness.
facilities that are small, specialized, and focused on a
Capacity Focus
narrow set of objectives.
effective capacity
capacity measurement at when the average unit cost is minimized
the best operating level
an approach for locating a single facility that
minimizes the distance to existing facilities.
center of gravity approach
-use the breakeven analysis -how many units needed
to manufacture to breakeven.
https://quizlet.com/1063547275/wgu-c215-operations-management-pvdc-final-exam-2025-exam-questions-frequently-tested-questions-verified-soluti… 3/24
WGU C215 Operations Management PVDC Final
Exam |2025 EXAM QUESTIONS |FREQUENTLY
TESTED QUESTIONS ||VERIFIED SOLUTIONS
(100% CORRECT)
Save
Terms in this set (146)
Which definition is used Fitness for use
for quality, evaluates how
well a product performs
its intended function?
Which total quality management (TQM) process was
14 points for quality
developed to stress management's responsibility for
improvement
quality?
Set of international standards on
quality management and quality
assurance, critical to
international business
ISO 9000 -TQM process consists of 13
published standards and
guidelines
-Like when joint commission
shows up at the hospitals
A list of common defects and the number of observed
Checklist
occurrences of these defects.
https://quizlet.com/1063547275/wgu-c215-operations-management-pvdc-final-exam-2025-exam-questions-frequently-tested-questions-verified-soluti… 1/24
,8/2/25, 6:39 PM WGU C215 Operations Management PVDC Final Exam |2025 EXAM QUESTIONS |FREQUENTLY TESTED QUESTIONS ||VERIFI…
a plot of two variables showing
whether they are related
scatter diagram
A graph that shows whether a
sample of data falls within the
Control Chart
common or normal range of
variation.
A statistical measure of central tendency, or average,
mean based on dividing a total by the number of individual
cases.
-Causes can be identified and
eliminated
assignable causes of
-e.g. poor employee training,
variation
worn tool, machine needing
repair
common causes or Stuff you cannot identify
random -Random causes that we cannot identify, unavoidable
How close one is to a target and how consistent one
Cpk measures is with the average performance.
-How closely it measures
Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3
Six Sigma sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, a six sigma process that outlines the steps that should
Analyze, Improve, be followed to improve an existing business process
Control)
includes the voice of the
customer and value stream
define stage
https://quizlet.com/1063547275/wgu-c215-operations-management-pvdc-final-exam-2025-exam-questions-frequently-tested-questions-verified-soluti… 2/24
, 8/2/25, 6:39 PM WGU C215 Operations Management PVDC Final Exam |2025 EXAM QUESTIONS |FREQUENTLY TESTED QUESTIONS ||VERIFI…
It does not have anything to do with people.
Job Design -The process by which managers decide how to
divide tasks into specific jobs
-Screen patients and fast track those with minor
ailments
waiting time
-amount of time a process has been waiting in the
ready queue
-proximity to customers
Service location decisions
-Quality of life issues
-key factor of a location analysis for a service
company
proximity to customers
-if you need to have a car repaired, you wont drive
too far.
Hospital- Capacity is beds and
output is the patients. If you
have 1 pt for 2 days and one for
Capacity Planning
3 days. The output is how many
patients and not how many
beds we have.
are you using more workers and what are your
resources? Measures how much of the available
capacity utilization
capacity is actually being used. Measures
effectiveness.
facilities that are small, specialized, and focused on a
Capacity Focus
narrow set of objectives.
effective capacity
capacity measurement at when the average unit cost is minimized
the best operating level
an approach for locating a single facility that
minimizes the distance to existing facilities.
center of gravity approach
-use the breakeven analysis -how many units needed
to manufacture to breakeven.
https://quizlet.com/1063547275/wgu-c215-operations-management-pvdc-final-exam-2025-exam-questions-frequently-tested-questions-verified-soluti… 3/24
