ANSWERS LATEST UPDATED
All of the following are methods used to forecast future demands except: a.
target buyer intention surveys
b. performance of an environmental assessment
c.estimation of a competitor's current customer base
d. estimate of future demand by "middlemen",c. estimation of a competitor's current
customer base
All of the following can be used to establish marketing budgets? a.
The affordable method
b. Objective and task method
c. Competitive-based method
4. All the above,b. Objective and task method
All of the following statements are true except that:
a. much of the art of forecasting relies on the opinions of experts
b. forecasting, if correctly performed relying on technological forecasting approaches, is
an exact science
c. forecasting includes applying the rates of anticipated future change to the current
status to predict the future
d. qualitative date are often used in developing assumptions on which quantitative
forecasting can be constructed,b. forecasting, if correctly performed relying on
technological forecasting approaches, is an exact science
Which of the following environmental assumptions for the next decade is not
reasonable?
a. Cost containment pressures will continue to be a dominate factor in the delivery of
health services
b. There will be decreased morbidity (substance abuse, violence, accidents, etc.)
c. Continued growth in new technologies will focus on cost -saving technologies that
move care from inpatient settings to out -of-hospital settings.
d. There will be continuing efforts to measure and assure quality of healthcare
services.,b. There will be decreased morbidity (substance abuse, violence, accidents,
etc.)
,Of the following advertising media, which of the potentially has the maximum selectivity
in reaching defined target audience? a. Local radio
b. Direct mail
c. Network TV
4. Outdoor advertising,b. Direct mail
The major value of job analysis is that it is: a.
used to establish wage levels
b. The best method for identifying the need for employees
c. the cornerstone of human resources management activities valid for a long period
of time.,c. the cornerstone of human resources management activities
Comparative methods of performance appraisal that compares one manager to another
to determine performance ratings:
a. are solely based on desired organizational outcomes
b. are times consuming and useful only for relatively small groups of employees
c. are objective measures of performance
d. requires the use of only one rater to achieve consistency of measurement,b. are
times consuming and useful only for relatively small groups of employees
A system for providing reward for improvement in productivity should: a.
be group based to reinforce teamwork and cooperation
b. focus on nonfinancial rewards only
c. be integrated into the organization's employee appraisal system
d. focus on both nonfinancial and financial rewards.,d. focus on both nonfinancial and
financial rewards
Vertical job enlargement:
a. gives individual workers responsibility for control of decision making over task-related
decisions
b. has been universally accepted by all employees
c. must involve supervisor and subordinate in participative process
d. expands an individual's job by assigning additional step in the production process,c.
must involve supervisor and subordinate in participative process
A stop-gap measure that a health service might use to manage intergroup conflict,
which allows people to cool down and regain perspective, is: a. smoothing
b. bargaining
c. integrative problem solving
d. appealing to superordinate goals,a. smoothing
, Work groups informally govern the amount and quality of work of individuals within the
group through:
a. performance norms
b. behavior norms
c. standard operation procedures
d. job description,a. performance norms
CEO Compensation should be based on:
a. the compensation arrangement with prior CEO
b. executive compensation in local corporations with similar gross revenues
c. present day salary plus cost-of living adjustment
d. what the institution would have to pay for a similarly prepared person if that person
were employed elsewhere,d. what the institution would have to pay for a similarly
prepared person if that person were employed elsewhere
An essential function of the governing board is to:
a. approve the mission, vision, and long-range plan
b. focus on strategic planning
c. prepare the operating plan
d. review the performance of departmental managers,a. approve the mission, vision,
and long-range plan
The key to enhancing board effectiveness is:
a. getting the right people to serve on the board
b. supporting and selecting the right CEO
c. orientating and training the CEO
d. organizing the board's work,d. organizing the board's work
Members of the medical staff are eligible for full membership on the governing board in
the same manner as other individuals: a. when not legally prohibited
b. when they do not actively practice in the organization
c. when they are not full-time employees
d. if they are not foreign nationals,a. when not legally prohibited
The Chief Executive Officer: a.
is a member of the board
b. represents the board internally and externally
c. is not a member of the board
d. has a contract with the board,b. represents the board internally and externally
Regarding the budget, the board:
a. does not use the budget exercise as a way to improve quality and productivity
b. gets involved in preparing budgets for all operational units