AMCA MAC QUESTIONS &
ANSWERS (RATED A+)
Responsibilities of a Medical Assistant include: - ANSWER-answer phones and
schedule appointments
-prepare statements for billing
-communicate with patients, instruct patients about meds, diets, drug refills
-chart a patients history; maintenance of medical records
-take a patients vital signs, prepare patients for examination, assisting physician
-management if correspondences
-remove sutures
-change dressing
a medical assistant CANNOT: - ANSWERadminister an IV, but may prepare the
supplies and equipment
Ethics: - ANSWERprinciples that guide you based on integrity, responsibility,
respect, self discipline, and intent to further your career
Patients rights: - ANSWERpatients actively participate in their own health care
The Patient Bill of Rights - ANSWERserves as a guide for both patients and their
physicians involved in their care
Tort law - ANSWERa wrong committed against a person or the person's property.
May be intentional or unintentional
Liable - ANSWERbeing held accountable under law
Negligence - ANSWERan unintentional wrong
Malpractice - ANSWERnegligence by a professional person
Intentional tort - ANSWERacts that are meant to be harmful
Defamation - ANSWERinjuring a person's name and reputation by making false
statements to a third person
Libel - ANSWERmaking false statements in print, writing, or through pictures
Slander - ANSWERmaking false statements orally
Invasion of privacy - ANSWERviolating a person's right not to have his or her private
affairs exposed
Fraud - ANSWERsaying or doing something to trick, fool, or deceive a person
, Assault - ANSWERintentionally attempting to touch or threaten a person's body
without their consent
Battery - ANSWERtouching a person's body without their consent
Misdemeanor - ANSWERa crime punishable by one year or less
Felony - ANSWERa crime punishable by more than one year
Informed consent - ANSWERwhen the person clearly understands what is going to
be done
Abandonment - ANSWERwhen a provider withdraws from the care of a patient
without reasonable notice of discharge
Good listening skills: - ANSWER-face the person
-have good eye contact
-lean toward the person
-respond to the person
-paraphrasing
-clarifying
-silence
Kinesics - ANSWERthe study of nonverbal communication
Kinesic slip - ANSWERwhere a verbal and nonverbal messages do not match
Intimate space - ANSWER18in or closer
Personal space - ANSWER18in - 4ft
social space - ANSWER4ft - 12ft
public space - ANSWER12ft or more
Proper phone etiquette: - ANSWER-answer the phone properly and kindly
-never allow an angry or aggressive called to upset you; remain calm and composed
-speak clearly and concisely
-be sure to ask the caller's permission before place them on hold
Communication Via E-mail: - ANSWER-use personal name if system allows it
-do not write message in upper case, it may be received as anger
-always check who the receiver of the email is before you click send
-use please and thank you
-can be used as a legal document
Narrative - ANSWERwritten description of patients visits in chronological order
SOAP note charting - ANSWERmethod that tracks subjective, objective,
assessment, and plan for a patients visit
ANSWERS (RATED A+)
Responsibilities of a Medical Assistant include: - ANSWER-answer phones and
schedule appointments
-prepare statements for billing
-communicate with patients, instruct patients about meds, diets, drug refills
-chart a patients history; maintenance of medical records
-take a patients vital signs, prepare patients for examination, assisting physician
-management if correspondences
-remove sutures
-change dressing
a medical assistant CANNOT: - ANSWERadminister an IV, but may prepare the
supplies and equipment
Ethics: - ANSWERprinciples that guide you based on integrity, responsibility,
respect, self discipline, and intent to further your career
Patients rights: - ANSWERpatients actively participate in their own health care
The Patient Bill of Rights - ANSWERserves as a guide for both patients and their
physicians involved in their care
Tort law - ANSWERa wrong committed against a person or the person's property.
May be intentional or unintentional
Liable - ANSWERbeing held accountable under law
Negligence - ANSWERan unintentional wrong
Malpractice - ANSWERnegligence by a professional person
Intentional tort - ANSWERacts that are meant to be harmful
Defamation - ANSWERinjuring a person's name and reputation by making false
statements to a third person
Libel - ANSWERmaking false statements in print, writing, or through pictures
Slander - ANSWERmaking false statements orally
Invasion of privacy - ANSWERviolating a person's right not to have his or her private
affairs exposed
Fraud - ANSWERsaying or doing something to trick, fool, or deceive a person
, Assault - ANSWERintentionally attempting to touch or threaten a person's body
without their consent
Battery - ANSWERtouching a person's body without their consent
Misdemeanor - ANSWERa crime punishable by one year or less
Felony - ANSWERa crime punishable by more than one year
Informed consent - ANSWERwhen the person clearly understands what is going to
be done
Abandonment - ANSWERwhen a provider withdraws from the care of a patient
without reasonable notice of discharge
Good listening skills: - ANSWER-face the person
-have good eye contact
-lean toward the person
-respond to the person
-paraphrasing
-clarifying
-silence
Kinesics - ANSWERthe study of nonverbal communication
Kinesic slip - ANSWERwhere a verbal and nonverbal messages do not match
Intimate space - ANSWER18in or closer
Personal space - ANSWER18in - 4ft
social space - ANSWER4ft - 12ft
public space - ANSWER12ft or more
Proper phone etiquette: - ANSWER-answer the phone properly and kindly
-never allow an angry or aggressive called to upset you; remain calm and composed
-speak clearly and concisely
-be sure to ask the caller's permission before place them on hold
Communication Via E-mail: - ANSWER-use personal name if system allows it
-do not write message in upper case, it may be received as anger
-always check who the receiver of the email is before you click send
-use please and thank you
-can be used as a legal document
Narrative - ANSWERwritten description of patients visits in chronological order
SOAP note charting - ANSWERmethod that tracks subjective, objective,
assessment, and plan for a patients visit
