IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS.pdf

IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY
OFFICERS



D. INDIVIDUAL HEALTHCARE is NOT one of the classifications of healthcare organizations. -
correct answersWhich of the following is NOT one of the classifications of healthcare
organizations?

A. Proprietary or for-profit

B. Not for-profit

C. Government-supported

D. Individual healthcare

C. HIGH PERCENTAGE OF TECHNICAL AND PROFESSIONAL STAFF is NOT a risk issue for
healthcare. - correct answersWhich of the following is NOT a risk issue for healthcare?

A. Drugs are used and stored in the facility

B. Mostly female staff

C. High percentage of technical and professional staff

D. Publicly accessible and many doors must remain open

A. BOARD OF DIRECTORS is usually at the top of the organizational chart. - correct
answersWhich of the following is usually at the top of the organizational chart?

A. Board of directors

B. Department leaders

C. Assistant Administrators

D. Vice Presidents

B. ALL STAFF EMPLOYED DIRECTLY BY THE FACILITY best describes employees. - correct
answersWhich of the following statements best describes employees?

,A. Medical staff contracted by the facility

B. All staff directly employed by the facility

C. Volunteers who donate their time

D. Contracted persons

A. Security uses senior management's endorsement to build a STRONG AND EFFECTIVE
program. - correct answersSecurity uses senior management's endorsement to build what kind
of a program?

A. Strong and effective

B. A program that works in a small part of the facility

C. Generally effective

D. Strong and simple

D. Friendships and inter-personal relationships between security officers and staff members
from other departments should be ENCOURAGED, BUT SECURITY STAFF EDUCATED ABOUT
ETHICS AND AVOIDING FAVORITISM. - correct answersHow should friendships and inter-
personal relationships between security officers and staff members from other departments be
treated?

A. Discouraged

B. Encouraged

C. Encouraged, but monitored

D. Encouraged, but security staff educated about ethics and avoiding favoritism

C. BENCHMARKING allows a department to assess its cost-effectiveness within an organization. -
correct answersWhich of the following allows a department to assess its cost-effectiveness
within an organization?

A. Crime analysis

B. Risk assessment

C. Benchmarking

D. Evaluation surveys

,B. The safety and well-being of anyone in the facility must the primary overriding concern of any
security department . - correct answersWhat must the primary overriding concern of any
security department be?

A. Its image

B. The safety and well-being of anyone in the facility.

C. The goals and mission of the entity employing the security services

D. Cost-effectiveness

D. ALL OF THE ABOVE: A security professional should have and use GOOD OBSERVATION SKILLS,
GOOD COMMUNICATIONS SKILLS AND TOLERANCE at all times. - correct answersWhich of the
following are skills a security professional should have and use at all times?

A. Good observation skills

B. Good communications skills

C. Tolerance

D. All of the Above

A. Vendors are potentially a high security risk to a healthcare facility because VENDORS OFTEN
HAVE ACCESS TO SENSITIVE AREAS YET STAFF OF THE HEALTHCARE ORGANIZATION MAY KNOW
VERY LITTLE ABOUT VENDORS' BACKGROUNDS. - correct answersWhy are vendors potentially a
high security risk to a healthcare facility?



A. Vendors often have access to sensitive areas yet staff of the healthcare organization may
know very little about vendors' backgrounds



B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or
contraband.



C. Competing vendors may clash at a facility



D. Vendors may be bringing in high-demand products that could be targeted for theft.

, D. In the patient- and family-centered care philosophy, THE PATIENT, determines which
individuals are part of the patient's family, PROVIDED HE OR SHE IS DEVELOPMENTALLY MATURE
AND COMPETENT TO DO SO. - correct answersIn the patient- and family-centered care
philosophy, who determines which individuals are part of the patient's family?

A. Patient's parents or legal guardians

B. Nursing staff

C. Attending physician

D. The patient, provided he or she is developmentally mature and competent to do so.

C. EMPLOYEES is not an example of an external customer. - correct answersWhich of the
following is NOT an example of an external customer?

A. Patients

B. Vendors

C. Employees

D. Regulatory agencies

B. WEARING THE UNIFORM SHIRT OUTSIDE OF THE TROUSERS does NOT help the security
uniform communicate an appropriate message to the public. - correct answersWhich of the
following does NOT help the security uniform communicate an appropriate message to the
public?

A. Clean uniform

B. Wearing the uniform shirt outside of the trousers

C. Well-cared for uniform

D. Shined footwear

D. CONFIDENCE is NOT an example of an undesirable behavior and demeanor in a security
officer. - correct answersWhich of the following is NOT an example of undesirable behavior and
demeanor in a security officer?

A. Bad attitude

B. Dishonesty

C. Impoliteness

D. Confidence