NR 599 Final Exam WITH VERIFIED
QUESTIONS AND ANSWERS LATEST
UPDATED
Workflow analysis - observation and documentation of workflow to better understand
what is happening in the current environment and how it can be altered is referred to as
this process.
- it requires careful attention to detail and the ability to moderate group discussions,
organize concepts, and generate solutions.
- this is part of every functional area the INS engages in.
Process Map - a typical output of workflow analysis is a visual depiction of the process
called a ______ ________; this provides an excellent tool to identify specific steps in
the workflow analysis process.
- it also provides a vehicle for communication and a tool upon which to build educational
material, procedures and policies. - an example is the swim-lane technique
Optimization - - when workflow analysis occurs post implementation, it is often referred
to as ________________
- it is the process of moving conditions past their current states and into more efficient
and effective methods of performing tasks.
-it is considered to be the act, process, or methodology of making something (as a
design, system or decision) as fully perfect, functional, and effective as possible.
Process Analysis - breaking down the work process into a sequential series of steps
that can be examined and assessed to improve effectiveness and efficiency; explains
how work takes place, gets done, or how it can be done.
workflow - - a term used to describe the action or execution of a series of tasks in a
prescribed sequence.
- a progression of steps (tasks, events, interactions) that consitute:
1) a work process
2) involves two or more persons
, 3) creates and adds value to the organizations activities.
- also known as a process or process flow particularly in the context of implementation.
swim-lane technique - because workflow crosses many different care providers, it may
be useful to construct the process map using this technique, which uses categories
such as functional work groups and roles to visually depict groups of work and to
indicate who performs the work.
Value-added activity - - is a step that brings the process closer to completion or
changes the product or service for the better.
- an example is placing a label or name tag on a specimen sample, The name tag is
necessary for the laboratory personnel to identify the specimen.
Non-Value-Added Activities - does not alter the outcome of a process or product -
activities such as handling, moving, and holding. these activities should be evaluated
during workflow analysis.
-ex: manipulating papers, moving through computer screens, and walking or
transporting items.
- Tasks that are not necessary for the purpose of compliance or regulatory reasons
should be eliminated.
waste - a key underpinning of the lean philosophy is the removal of _____ activities. -
Seven forms:
1. overproduction
2. waiting
3. transport
4. inappropriate processing
5. unnecessary inventory
6. unnecessary motion
7. defects
Variation - in workflow this is considered the enemy of all good processes and should
be eliminated when possible.
- this occurs when workers perform the same function in different ways.
- it usually arises because of flaws in the way a process was originally designed, lack of
knowledge about the process, or inability to execute a process as originally designed
due to disruption or disturbances in the workflow
gap analysis - necessary to move from the current state to the future state; - zeros in
on the major area most affected by the change--namely, technology. - generates
ideas from the group about how best to utilize the technology to transform practice.
6 techniques to overcome resistance to change - 1. Education and Communication
QUESTIONS AND ANSWERS LATEST
UPDATED
Workflow analysis - observation and documentation of workflow to better understand
what is happening in the current environment and how it can be altered is referred to as
this process.
- it requires careful attention to detail and the ability to moderate group discussions,
organize concepts, and generate solutions.
- this is part of every functional area the INS engages in.
Process Map - a typical output of workflow analysis is a visual depiction of the process
called a ______ ________; this provides an excellent tool to identify specific steps in
the workflow analysis process.
- it also provides a vehicle for communication and a tool upon which to build educational
material, procedures and policies. - an example is the swim-lane technique
Optimization - - when workflow analysis occurs post implementation, it is often referred
to as ________________
- it is the process of moving conditions past their current states and into more efficient
and effective methods of performing tasks.
-it is considered to be the act, process, or methodology of making something (as a
design, system or decision) as fully perfect, functional, and effective as possible.
Process Analysis - breaking down the work process into a sequential series of steps
that can be examined and assessed to improve effectiveness and efficiency; explains
how work takes place, gets done, or how it can be done.
workflow - - a term used to describe the action or execution of a series of tasks in a
prescribed sequence.
- a progression of steps (tasks, events, interactions) that consitute:
1) a work process
2) involves two or more persons
, 3) creates and adds value to the organizations activities.
- also known as a process or process flow particularly in the context of implementation.
swim-lane technique - because workflow crosses many different care providers, it may
be useful to construct the process map using this technique, which uses categories
such as functional work groups and roles to visually depict groups of work and to
indicate who performs the work.
Value-added activity - - is a step that brings the process closer to completion or
changes the product or service for the better.
- an example is placing a label or name tag on a specimen sample, The name tag is
necessary for the laboratory personnel to identify the specimen.
Non-Value-Added Activities - does not alter the outcome of a process or product -
activities such as handling, moving, and holding. these activities should be evaluated
during workflow analysis.
-ex: manipulating papers, moving through computer screens, and walking or
transporting items.
- Tasks that are not necessary for the purpose of compliance or regulatory reasons
should be eliminated.
waste - a key underpinning of the lean philosophy is the removal of _____ activities. -
Seven forms:
1. overproduction
2. waiting
3. transport
4. inappropriate processing
5. unnecessary inventory
6. unnecessary motion
7. defects
Variation - in workflow this is considered the enemy of all good processes and should
be eliminated when possible.
- this occurs when workers perform the same function in different ways.
- it usually arises because of flaws in the way a process was originally designed, lack of
knowledge about the process, or inability to execute a process as originally designed
due to disruption or disturbances in the workflow
gap analysis - necessary to move from the current state to the future state; - zeros in
on the major area most affected by the change--namely, technology. - generates
ideas from the group about how best to utilize the technology to transform practice.
6 techniques to overcome resistance to change - 1. Education and Communication
