UARK MGMT 2103 - Exam 3 Questions With Complete
Solutions
2 Forms of Intuition Correct Answers -Holistic Hunch
-Automated Experience
3 Practical Problem-Solving Techniques Correct Answers 1.
Brainstorming
2. Delphi technique
3. Decision Support Systems
5 Bases of Power Correct Answers 1. Legitimate
2. Reward
3. Coercive
4. Expert
5. Referent
5 Common Teamwork Competencies Correct Answers 1.
Contributes to the team's work
2. Constructively interacts with team members
3. Keeps team on track
4. Expects high quality works
5. Possesses relevant knowledge, skills and abilities for team's
responsibilities
5 Tips for Managing Emotions in the Negotiation Process
Correct Answers 1. Identify your ideal emotions
2. Manage your emotions
3. Know your hot buttons
4. Keep your balance
5. Identify your take-away emotions
,7 Rules for Brainstorming Correct Answers 1. Defer
judgement
2. Build on the ideas of others
3. Encourage wild ideas
4. Go for quantity over quality
5. Be visual
6. Stay focused on the topic
7. Keep to one convo at a time
8 Common Decision-Making Biases Correct Answers 1.
Confirmation Bias
2. Overconfidence Bias
3. Availability Bias
4. Representativeness Bias
5. Anchoring Bias
6. Hindsight Bias
7. Framing Bias
8. Escalation of Commitment Bias
9 Common Influence Tactics Correct Answers 1. Rational
Persuasion (trying to convince someone with reason, logic or
facts)
2. Inspirational Appeals (build enthusiasm by appealing to
others' emotions, ideals and values)
3. Consultation (others participating in planning, making
decisions and changes)
4. Ingratiation (being friendly and helpful)
5. Personal Appeals (referring friendship and loyalty when
making a request)
, 6. Exchange (making explicit/implied promises and trading
favors)
7. Coalition Tactics (getting others to support your efforts to
persuade someone)
8. Pressure (demanding compliance)
9. Legitimating Tactics (basing a request on authority or right)
A group becomes a team when... Correct Answers -leadership
becomes a shared activity
-accountability shifts from strictly individual to both individual
and collective
-group develops its own purpose or mission
-problem solving becomes a way of life, not part-time
-effectiveness is measured by the group's collective
outcomes/products
Achievement Oriented Behaviors Correct Answers setting
challenging goals, emphasizing excellence, demonstrating
confidence in employees' abilities
Advantages of Group Decision Making Correct Answers -
greater pool of knowledge
-different approaches to a problem
-greater commitment to a decision
-better understanding of decision rationale
-more visible role modeling
Agency Theory Correct Answers person (e.g. a manager) who
is expected to act on behalf of a principal (e.g. an owner)
Solutions
2 Forms of Intuition Correct Answers -Holistic Hunch
-Automated Experience
3 Practical Problem-Solving Techniques Correct Answers 1.
Brainstorming
2. Delphi technique
3. Decision Support Systems
5 Bases of Power Correct Answers 1. Legitimate
2. Reward
3. Coercive
4. Expert
5. Referent
5 Common Teamwork Competencies Correct Answers 1.
Contributes to the team's work
2. Constructively interacts with team members
3. Keeps team on track
4. Expects high quality works
5. Possesses relevant knowledge, skills and abilities for team's
responsibilities
5 Tips for Managing Emotions in the Negotiation Process
Correct Answers 1. Identify your ideal emotions
2. Manage your emotions
3. Know your hot buttons
4. Keep your balance
5. Identify your take-away emotions
,7 Rules for Brainstorming Correct Answers 1. Defer
judgement
2. Build on the ideas of others
3. Encourage wild ideas
4. Go for quantity over quality
5. Be visual
6. Stay focused on the topic
7. Keep to one convo at a time
8 Common Decision-Making Biases Correct Answers 1.
Confirmation Bias
2. Overconfidence Bias
3. Availability Bias
4. Representativeness Bias
5. Anchoring Bias
6. Hindsight Bias
7. Framing Bias
8. Escalation of Commitment Bias
9 Common Influence Tactics Correct Answers 1. Rational
Persuasion (trying to convince someone with reason, logic or
facts)
2. Inspirational Appeals (build enthusiasm by appealing to
others' emotions, ideals and values)
3. Consultation (others participating in planning, making
decisions and changes)
4. Ingratiation (being friendly and helpful)
5. Personal Appeals (referring friendship and loyalty when
making a request)
, 6. Exchange (making explicit/implied promises and trading
favors)
7. Coalition Tactics (getting others to support your efforts to
persuade someone)
8. Pressure (demanding compliance)
9. Legitimating Tactics (basing a request on authority or right)
A group becomes a team when... Correct Answers -leadership
becomes a shared activity
-accountability shifts from strictly individual to both individual
and collective
-group develops its own purpose or mission
-problem solving becomes a way of life, not part-time
-effectiveness is measured by the group's collective
outcomes/products
Achievement Oriented Behaviors Correct Answers setting
challenging goals, emphasizing excellence, demonstrating
confidence in employees' abilities
Advantages of Group Decision Making Correct Answers -
greater pool of knowledge
-different approaches to a problem
-greater commitment to a decision
-better understanding of decision rationale
-more visible role modeling
Agency Theory Correct Answers person (e.g. a manager) who
is expected to act on behalf of a principal (e.g. an owner)
