Lenovo Service (RWSW200) !? !? !?
Exam with verified detailed !? !? !? !?
answers
What is the first phase of the Onsite Service process? - Correct answer
!? !? !? !? !? !? !? !? !? !? !? !? !?
✔Service Acknowledgement !?
Service technicians are expected to monitor which site to take service
!? !? !? !? !? !? !? !? !? !? !?
courses for new products? - Correct answer ✔Lenovo Learning
!? !? !? !? !? !? !? !?
When should Service Technicians wear an Electrostatic Discharge (ESD)
!? !? !? !? !? !? !? !? !?
wrist strap? - Correct answer ✔During any repairs
!? !? !? !? !? !? !?
Which of the following is an example of a Customer Replaceable Unit
!? !? !? !? !? !? !? !? !? !? !? !?
(CRU) for a desktop computer? - Correct answer ✔Keyboard
!? !? !? !? !? !? !? !?
Once onsite, which of the following is necessary for Service Technicians
!? !? !? !? !? !? !? !? !? !? !?
to comply with Customer Safety and Security Procedures? (Select all that
!? !? !? !? !? !? !? !? !? !?
apply) - Correct answer ✔Present a Photo ID
!? !? !? !? !? !? !? !?
You are working onsite performing a
!? !? !? !? !? !? repair on a Lenovo ThinkCentre. !? !? !? !? !?
While you are performing the repair,
!? !? !? !? !? !? you receive a phone call from a
!? !? !? !? !? !? !?
friend you are planning to spend the
!? !? !? !? !? !? !? weekend with. What is the correct !? !? !? !? !? !?
way to maintain professionalism and
!? !? !? !? !? deal with the phone call? - Correct
!? !? !? !? !? !? !?
, answer ✔Wait until you have finished the repair and are no longer on
!? !? !? !? !? !? !? !? !? !? !? !? !?
the job to return the call.
!? !? !? !? !?
You have been dispatched on a call to replace the main assembly board
!? !? !? !? !? !? !? !? !? !? !? !? !?
on a laptop. When you arrive onsite and start to do the repair, you
!? !? !? !? !? !? !? !? !? !? !? !? !? !?
notice the serial number does not match the information in the Service
!? !? !? !? !? !? !? !? !? !? !? !?
Order (SO). Which of the following is the best way to resolve the
!? !? !? !? !? !? !? !? !? !? !? !? !?
matter? - Correct answer ✔Escalate the issue to the Contact Center for
!? !? !? !? !? !? !? !? !? !? !? !?
assistance on the best course of action. !? !? !? !? !? !?
Where can the suggested path of study to prepare for the authorization
!? !? !? !? !? !? !? !? !? !? !? !?
exam be found? - Correct answer ✔Learning plans
!? !? !? !? !? !? !?
As a Service Technician, in many cases you will be a customer's first or
!? !? !? !? !? !? !? !? !? !? !? !? !? !?
only face-to-face interaction with a Lenovo employee. What is the best
!? !? !? !? !? !? !? !? !? !? !?
way to get things started on the right foot? - Correct answer ✔Good
!? !? !? !? !? !? !? !? !? !? !? !? !?
first impression
!?
You have just performed service to a Lenovo ThinkStation PC. Which
!? !? !? !? !? !? !? !? !? !? !?
things should you do before exiting the site? (Select all that apply) -
!? !? !? !? !? !? !? !? !? !? !? !? !?
Correct answer ✔Gather up all items you took onsite and Verify the
!? !? !? !? !? !? !? !? !? !? !? !?
problem is resolved. !? !?
Idea product warranties are typically for how long? - Correct answer
!? !? !? !? !? !? !? !? !? !? !?
✔One year for parts and labor
!? !? !? !? !?
Exam with verified detailed !? !? !? !?
answers
What is the first phase of the Onsite Service process? - Correct answer
!? !? !? !? !? !? !? !? !? !? !? !? !?
✔Service Acknowledgement !?
Service technicians are expected to monitor which site to take service
!? !? !? !? !? !? !? !? !? !? !?
courses for new products? - Correct answer ✔Lenovo Learning
!? !? !? !? !? !? !? !?
When should Service Technicians wear an Electrostatic Discharge (ESD)
!? !? !? !? !? !? !? !? !?
wrist strap? - Correct answer ✔During any repairs
!? !? !? !? !? !? !?
Which of the following is an example of a Customer Replaceable Unit
!? !? !? !? !? !? !? !? !? !? !? !?
(CRU) for a desktop computer? - Correct answer ✔Keyboard
!? !? !? !? !? !? !? !?
Once onsite, which of the following is necessary for Service Technicians
!? !? !? !? !? !? !? !? !? !? !?
to comply with Customer Safety and Security Procedures? (Select all that
!? !? !? !? !? !? !? !? !? !?
apply) - Correct answer ✔Present a Photo ID
!? !? !? !? !? !? !? !?
You are working onsite performing a
!? !? !? !? !? !? repair on a Lenovo ThinkCentre. !? !? !? !? !?
While you are performing the repair,
!? !? !? !? !? !? you receive a phone call from a
!? !? !? !? !? !? !?
friend you are planning to spend the
!? !? !? !? !? !? !? weekend with. What is the correct !? !? !? !? !? !?
way to maintain professionalism and
!? !? !? !? !? deal with the phone call? - Correct
!? !? !? !? !? !? !?
, answer ✔Wait until you have finished the repair and are no longer on
!? !? !? !? !? !? !? !? !? !? !? !? !?
the job to return the call.
!? !? !? !? !?
You have been dispatched on a call to replace the main assembly board
!? !? !? !? !? !? !? !? !? !? !? !? !?
on a laptop. When you arrive onsite and start to do the repair, you
!? !? !? !? !? !? !? !? !? !? !? !? !? !?
notice the serial number does not match the information in the Service
!? !? !? !? !? !? !? !? !? !? !? !?
Order (SO). Which of the following is the best way to resolve the
!? !? !? !? !? !? !? !? !? !? !? !? !?
matter? - Correct answer ✔Escalate the issue to the Contact Center for
!? !? !? !? !? !? !? !? !? !? !? !?
assistance on the best course of action. !? !? !? !? !? !?
Where can the suggested path of study to prepare for the authorization
!? !? !? !? !? !? !? !? !? !? !? !?
exam be found? - Correct answer ✔Learning plans
!? !? !? !? !? !? !?
As a Service Technician, in many cases you will be a customer's first or
!? !? !? !? !? !? !? !? !? !? !? !? !? !?
only face-to-face interaction with a Lenovo employee. What is the best
!? !? !? !? !? !? !? !? !? !? !?
way to get things started on the right foot? - Correct answer ✔Good
!? !? !? !? !? !? !? !? !? !? !? !? !?
first impression
!?
You have just performed service to a Lenovo ThinkStation PC. Which
!? !? !? !? !? !? !? !? !? !? !?
things should you do before exiting the site? (Select all that apply) -
!? !? !? !? !? !? !? !? !? !? !? !? !?
Correct answer ✔Gather up all items you took onsite and Verify the
!? !? !? !? !? !? !? !? !? !? !? !?
problem is resolved. !? !?
Idea product warranties are typically for how long? - Correct answer
!? !? !? !? !? !? !? !? !? !? !?
✔One year for parts and labor
!? !? !? !? !?
