Lenovo RWSTO16 Exam with precise detailed !? !? !? !? !? !?
solutions
If a customer begins to use obscene language or words, what should you
!? !? !? !? !? !? !? !? !? !? !? !?
do? - Correct answer ✔Calmly call them out on their behavior
!? !? !? !? !? !? !? !? !? !? !?
What question needs to be asked, after determining the component with
!? !? !? !? !? !? !? !? !? !? !?
a problem? - Correct answer ✔When does the issue occur?
!? !? !? !? !? !? !? !? !?
Which of the following is a sign that the customer may be getting angry?
!? !? !? !? !? !? !? !? !? !? !? !? !?
- Correct answer ✔Using shorter sentences
!? !? !? !? !? !?
Which of the following systems have LCD panels that can be removed
!? !? !? !? !? !? !? !? !? !? !? !?
and replaced? - Correct answer ✔Tablet
!? !? !? !? !?
What is upgraded in a computer to improve the audio experience? -
!? !? !? !? !? !? !? !? !? !? !? !?
Correct answer ✔Sound Card !? !? !?
After you run a hardware scan in Lenovo Vantage, you can export the
!? !? !? !? !? !? !? !? !? !? !? !? !?
results log as a/an ______ file. - Correct answer ✔HTML
!? !? !? !? !? !? !? !? !?
Which ThinkPad product series offers premium performance, nest-level
!? !? !? !? !? !? !? !?
power and a top-of-the-line display within a compact workstation
!? !? !? !? !? !? !? !? !?
chassis? - Correct answer ✔P Series !? !? !? !? !?
, Which type of ESD damage can decrease the long term lifespan of a
!? !? !? !? !? !? !? !? !? !? !? !? !?
computer component? - Correct answer ✔Latent
!? !? !? !? !?
What is the power connector on the Motherboard of the Power Supply
!? !? !? !? !? !? !? !? !? !? !? !?
called? - Correct answer ✔Molex
!? !? !? !?
Which of the following storage drives uses NAND memory instead of
!? !? !? !? !? !? !? !? !? !? !?
spinning magnetic platters? - Correct answer ✔Solid State Drive
!? !? !? !? !? !? !? !?
If a system has an internal battery, but no process to disable it, what
!? !? !? !? !? !? !? !? !? !? !? !? !? !?
should be done before servicing the system? - Correct answer
!? !? !? !? !? !? !? !? !? !?
✔Disconnect the internal battery from the system board !? !? !? !? !? !? !?
When replacing a memory module you should never touch... - Correct
!? !? !? !? !? !? !? !? !? !? !?
answer ✔The memory module contacts
!? !? !? !?
ThinkPad products can belong to any of the following series: X: ultra-
!? !? !? !? !? !? !? !? !? !? !?
portable, T: thin and light, L: mainstream, P or W: workstation, _____,
!? !? !? !? !? !? !? !? !? !? !? !?
S: slim/thin. - Correct answer ✔E: small/medium business-focused
!? !? !? !? !? !? !?
If you don't have a field kit handy, constantly touching, which
!? !? !? !? !? !? !? !? !? !? !?
components in the chassis will give you zero potential for ESD? -
!? !? !? !? !? !? !? !? !? !? !? !?
Correct answer ✔Power Supply Case
!? !? !? !?
solutions
If a customer begins to use obscene language or words, what should you
!? !? !? !? !? !? !? !? !? !? !? !?
do? - Correct answer ✔Calmly call them out on their behavior
!? !? !? !? !? !? !? !? !? !? !?
What question needs to be asked, after determining the component with
!? !? !? !? !? !? !? !? !? !? !?
a problem? - Correct answer ✔When does the issue occur?
!? !? !? !? !? !? !? !? !?
Which of the following is a sign that the customer may be getting angry?
!? !? !? !? !? !? !? !? !? !? !? !? !?
- Correct answer ✔Using shorter sentences
!? !? !? !? !? !?
Which of the following systems have LCD panels that can be removed
!? !? !? !? !? !? !? !? !? !? !? !?
and replaced? - Correct answer ✔Tablet
!? !? !? !? !?
What is upgraded in a computer to improve the audio experience? -
!? !? !? !? !? !? !? !? !? !? !? !?
Correct answer ✔Sound Card !? !? !?
After you run a hardware scan in Lenovo Vantage, you can export the
!? !? !? !? !? !? !? !? !? !? !? !? !?
results log as a/an ______ file. - Correct answer ✔HTML
!? !? !? !? !? !? !? !? !?
Which ThinkPad product series offers premium performance, nest-level
!? !? !? !? !? !? !? !?
power and a top-of-the-line display within a compact workstation
!? !? !? !? !? !? !? !? !?
chassis? - Correct answer ✔P Series !? !? !? !? !?
, Which type of ESD damage can decrease the long term lifespan of a
!? !? !? !? !? !? !? !? !? !? !? !? !?
computer component? - Correct answer ✔Latent
!? !? !? !? !?
What is the power connector on the Motherboard of the Power Supply
!? !? !? !? !? !? !? !? !? !? !? !?
called? - Correct answer ✔Molex
!? !? !? !?
Which of the following storage drives uses NAND memory instead of
!? !? !? !? !? !? !? !? !? !? !?
spinning magnetic platters? - Correct answer ✔Solid State Drive
!? !? !? !? !? !? !? !?
If a system has an internal battery, but no process to disable it, what
!? !? !? !? !? !? !? !? !? !? !? !? !? !?
should be done before servicing the system? - Correct answer
!? !? !? !? !? !? !? !? !? !?
✔Disconnect the internal battery from the system board !? !? !? !? !? !? !?
When replacing a memory module you should never touch... - Correct
!? !? !? !? !? !? !? !? !? !? !?
answer ✔The memory module contacts
!? !? !? !?
ThinkPad products can belong to any of the following series: X: ultra-
!? !? !? !? !? !? !? !? !? !? !?
portable, T: thin and light, L: mainstream, P or W: workstation, _____,
!? !? !? !? !? !? !? !? !? !? !? !?
S: slim/thin. - Correct answer ✔E: small/medium business-focused
!? !? !? !? !? !? !?
If you don't have a field kit handy, constantly touching, which
!? !? !? !? !? !? !? !? !? !? !?
components in the chassis will give you zero potential for ESD? -
!? !? !? !? !? !? !? !? !? !? !? !?
Correct answer ✔Power Supply Case
!? !? !? !?
