AMZL STUDY GUIDE 2025/2026 QUESTIONS WITH
SOLUTIONS RATED A+
✔✔Key steps immediately following a safety incident - ✔✔1.Treat and Console the
Associate
Provide First Aid/Assess Injury - IMPORTANT - Do This 1st
Call Emergency Services 911 if needed/Nurses on Demand: 844-851-8600
2.Implement & Contain
Implement immediate actions
Ensure no one else is in danger
3.Escalate - To Whom and Where
✔✔Immediate Action - ✔✔addresses the short-term immediate problem (i.e. put out the
fire, replace the defective tool, clean up the spill)
✔✔Containment - ✔✔limits potential for the incident to spread long term (i.e.
quarantine, isolate immediate area, send out network alert, etc.)
✔✔Escalation Path (non emergency) - ✔✔1. Treat and console in private
2. Notify Site Lead and WHS Team
3. Determine level of care (first aid/medical)
4. Follow site and regional notification Matrix
✔✔Escalation Path (emergency) - ✔✔1. Treat and console; assess the situation
2. Dial 911 - Request EMS
3. Notify Site Lead/WHS Team/HR
4. Ensure a Manager follows AA to hospital
5. Call GSOC and notify of EMS activity
6. Follow site and regional notification Matrix
✔✔Global Security Operations Center (GSOC) - ✔✔is a centralized Amazon agency
whose mission is to provide critical support and timely notification to our global
operational partners and senior leadership regarding emergent events that have
impacted, or have the potential to impact, life, safety, operations, and/or the Amazon
brand.
✔✔Serious Incident Rate (SIR) - ✔✔An incident is considered "serious" if it results in a
Level A or Level B human impact
Level A: Death of an associate or dependent contractor that occurred during Amazon
operations
, Level B: Any incident to an associate or dependent contractor that occurred during
Amazon operations, that results in:
•fracture
•amputation (including fingertip) and/or loss of an organ;
•loss of consciousness;
•admittance to a hospital for 24 hours or longer
✔✔Injury Follow Up - ✔✔After we've prioritized the safety and treatment of an injured
associate, we must document the injury.
Reporting and follow up tools:
•Initial Report Form
•Gensuite
•iCare
L4-L5 Leaders:
•Likely the first manager on scene of an injury
•Gather details leading up to the injury
•Document and follow up
L6+ Leaders:
•Understand what actions need to be taken to support the situation
•Ensure documentation is complete
•Coach/Train as needed and follow up is at 100% compliance
✔✔Injury Follow Up Cadence - ✔✔Within 24hrs after injury:
•L4+: Root cause analysis completed and uploaded. Action items identified and added
into Gensuite "Action Tracking System"
•L6+: A3 completed (if needed due to severity of injury)
Shift/Daily:
•L4+: IRF completed and uploaded into Gensuite.
•L4+: iCare reviewed, completed, and uploaded into Gensuite.
Weekly:
•L6+: review open action items in the ATS and support closure on time. Communicate
to station leadership on progress and expectation
Monthly/Quarterly:
•L6+: refresh current L4+ on process (as needed). Ensure new managers have been
trained before running their own shift.
✔✔EAP Updates: - ✔✔As Needed: Review EAP with any new manager that comes on
site
Weekly: Conduct Interior/Exterior/Safety audits (AO)
Quarterly: EAP updates
SOLUTIONS RATED A+
✔✔Key steps immediately following a safety incident - ✔✔1.Treat and Console the
Associate
Provide First Aid/Assess Injury - IMPORTANT - Do This 1st
Call Emergency Services 911 if needed/Nurses on Demand: 844-851-8600
2.Implement & Contain
Implement immediate actions
Ensure no one else is in danger
3.Escalate - To Whom and Where
✔✔Immediate Action - ✔✔addresses the short-term immediate problem (i.e. put out the
fire, replace the defective tool, clean up the spill)
✔✔Containment - ✔✔limits potential for the incident to spread long term (i.e.
quarantine, isolate immediate area, send out network alert, etc.)
✔✔Escalation Path (non emergency) - ✔✔1. Treat and console in private
2. Notify Site Lead and WHS Team
3. Determine level of care (first aid/medical)
4. Follow site and regional notification Matrix
✔✔Escalation Path (emergency) - ✔✔1. Treat and console; assess the situation
2. Dial 911 - Request EMS
3. Notify Site Lead/WHS Team/HR
4. Ensure a Manager follows AA to hospital
5. Call GSOC and notify of EMS activity
6. Follow site and regional notification Matrix
✔✔Global Security Operations Center (GSOC) - ✔✔is a centralized Amazon agency
whose mission is to provide critical support and timely notification to our global
operational partners and senior leadership regarding emergent events that have
impacted, or have the potential to impact, life, safety, operations, and/or the Amazon
brand.
✔✔Serious Incident Rate (SIR) - ✔✔An incident is considered "serious" if it results in a
Level A or Level B human impact
Level A: Death of an associate or dependent contractor that occurred during Amazon
operations
, Level B: Any incident to an associate or dependent contractor that occurred during
Amazon operations, that results in:
•fracture
•amputation (including fingertip) and/or loss of an organ;
•loss of consciousness;
•admittance to a hospital for 24 hours or longer
✔✔Injury Follow Up - ✔✔After we've prioritized the safety and treatment of an injured
associate, we must document the injury.
Reporting and follow up tools:
•Initial Report Form
•Gensuite
•iCare
L4-L5 Leaders:
•Likely the first manager on scene of an injury
•Gather details leading up to the injury
•Document and follow up
L6+ Leaders:
•Understand what actions need to be taken to support the situation
•Ensure documentation is complete
•Coach/Train as needed and follow up is at 100% compliance
✔✔Injury Follow Up Cadence - ✔✔Within 24hrs after injury:
•L4+: Root cause analysis completed and uploaded. Action items identified and added
into Gensuite "Action Tracking System"
•L6+: A3 completed (if needed due to severity of injury)
Shift/Daily:
•L4+: IRF completed and uploaded into Gensuite.
•L4+: iCare reviewed, completed, and uploaded into Gensuite.
Weekly:
•L6+: review open action items in the ATS and support closure on time. Communicate
to station leadership on progress and expectation
Monthly/Quarterly:
•L6+: refresh current L4+ on process (as needed). Ensure new managers have been
trained before running their own shift.
✔✔EAP Updates: - ✔✔As Needed: Review EAP with any new manager that comes on
site
Weekly: Conduct Interior/Exterior/Safety audits (AO)
Quarterly: EAP updates
