CIW IBA CERTIFICATION TEST UPDATED QUESTIONS AND
ANSWERS
You opened an e-mail attachment and it launches a virus. The virus takes control of your system and you
are unable to run your anti-virus software. Which of the following is the best step for you to take next? -
CORRECT ANSWER✅✅Turn off your computer and reboot from a known, clean system disk.
You just received a joke that was e-mailed to you by a co-worker. You find the joke funny and consider
forwarding it to another co-worker that you trust. Which human resources issue do you risk by
forwarding the e-mail message? - CORRECT ANSWER✅✅Offending a recipient who receives the joke as
a result from further forwarding
Which of the following strategies is recommended when conducting keyword searches? - CORRECT
ANSWER✅✅Use nouns instead of verbs for keywords
Evonka is listening to music from an online music provider (such as Pandora or Jango). She builds a list of
music preferences, including favorite songs. The music service then suggests additional songs she might
enjoy. The music provider is an example of a cloud-computing application that uses a technology for
collaborative filtering, which helps define the list of songs available to listeners. Which term describes
this technology? - CORRECT ANSWER✅✅Crowd sourcing
You have just finished designing a Web site to support a charity organization's fund-raising efforts. You
need to meet with the board members to get their feedback and address some questions before you
implement the final design. The board members are dispersed throughout the country and want to
avoid spending charity funds on traveling to this meeting. Which of the following solutions would best
support the charity and provide you with an opportunity to discuss the design as a group? - CORRECT
ANSWER✅✅Plan a Web conference using a service such as WebEx or GoToMeeting that supports
screen sharing and phone conferencing.
Which of the following is used to help non-technical users collectively classify and find information on a
site? - CORRECT ANSWER✅✅Tagging
You received a text and a threatening voicemail from an angry customer who wants to immediately
discuss the shortcomings of a recently released product. You are about to walk into a mandatory
meeting with your top-level leadership team. Which of the following is your best course of action? -
, CORRECT ANSWER✅✅Request that the customer send his complaints by e-mail, knowing that any
inappropriate communication will be well documented.
Raoul has received a file attachment from a known individual. H. has no reason to expect files from this
individual. Which of the following is an effective security strategy for Raoul to take? - CORRECT
ANSWER✅✅Before opening the attachment, call or send a text or instant message to the individual to
verify that he or she meant to send it.
You accidentally dropped your mobile phone, which was submerged in water and no longer works.
Upon replacing the phone with an upgraded unit you must reconfigure many of the services. The
instructions say that all you need to do is enter your e-mail address and the unit will configure the e-mail
client for you. Even though you have tried this several times, it does not work. The mobile phone vendor
says that because you are trying to sync your e-mail account with an enterprise mail server, you will
need to configure the e-mail client manually. Which choice lists the information you will need to
configure the e-mail client? - CORRECT ANSWER✅✅E-mail address, SMTP, POP3, user name and
password
Which is the preferred approach to communicate important action items in an e-mail message to a co-
worker? - CORRECT ANSWER✅✅List the action items in a numbered or bulleted list or clarity.
You have 20 remote employees flying in to attend a corporate meeting. The morning of travel day, the
administrator tells you that the hotel reservations have changed. What is the best way to send each
traveling employee a quick message with the new hotel information? - CORRECT ANSWER✅✅Send a
text message with the hotel information to the mobile phone of each traveler.
As a project manager, you have to balance three elements that compose the project triangle. Suppose
your customer requests that you add some new requirements to the project when you are halfway
through. If you agree to this request, how would it affect other aspects of the project? - CORRECT
ANSWER✅✅Cost of the project will increase.
You are expecting a very important file from a co-worker in a remote office to be sent to you through e-
mail. You finally call the co-worker and tell him that you have not received the file.
H. informs you that he sent the file yesterday, but will send it again immediately. After some time, you
still have not received his e-mail message. You contact the Technical Support department and ask them
for help. After some investigation, Technical Support finds the e-mail from your coworker with an
attachment named salesnumbers.exe in the spam folder of your e- mail client. What is the most likely
ANSWERS
You opened an e-mail attachment and it launches a virus. The virus takes control of your system and you
are unable to run your anti-virus software. Which of the following is the best step for you to take next? -
CORRECT ANSWER✅✅Turn off your computer and reboot from a known, clean system disk.
You just received a joke that was e-mailed to you by a co-worker. You find the joke funny and consider
forwarding it to another co-worker that you trust. Which human resources issue do you risk by
forwarding the e-mail message? - CORRECT ANSWER✅✅Offending a recipient who receives the joke as
a result from further forwarding
Which of the following strategies is recommended when conducting keyword searches? - CORRECT
ANSWER✅✅Use nouns instead of verbs for keywords
Evonka is listening to music from an online music provider (such as Pandora or Jango). She builds a list of
music preferences, including favorite songs. The music service then suggests additional songs she might
enjoy. The music provider is an example of a cloud-computing application that uses a technology for
collaborative filtering, which helps define the list of songs available to listeners. Which term describes
this technology? - CORRECT ANSWER✅✅Crowd sourcing
You have just finished designing a Web site to support a charity organization's fund-raising efforts. You
need to meet with the board members to get their feedback and address some questions before you
implement the final design. The board members are dispersed throughout the country and want to
avoid spending charity funds on traveling to this meeting. Which of the following solutions would best
support the charity and provide you with an opportunity to discuss the design as a group? - CORRECT
ANSWER✅✅Plan a Web conference using a service such as WebEx or GoToMeeting that supports
screen sharing and phone conferencing.
Which of the following is used to help non-technical users collectively classify and find information on a
site? - CORRECT ANSWER✅✅Tagging
You received a text and a threatening voicemail from an angry customer who wants to immediately
discuss the shortcomings of a recently released product. You are about to walk into a mandatory
meeting with your top-level leadership team. Which of the following is your best course of action? -
, CORRECT ANSWER✅✅Request that the customer send his complaints by e-mail, knowing that any
inappropriate communication will be well documented.
Raoul has received a file attachment from a known individual. H. has no reason to expect files from this
individual. Which of the following is an effective security strategy for Raoul to take? - CORRECT
ANSWER✅✅Before opening the attachment, call or send a text or instant message to the individual to
verify that he or she meant to send it.
You accidentally dropped your mobile phone, which was submerged in water and no longer works.
Upon replacing the phone with an upgraded unit you must reconfigure many of the services. The
instructions say that all you need to do is enter your e-mail address and the unit will configure the e-mail
client for you. Even though you have tried this several times, it does not work. The mobile phone vendor
says that because you are trying to sync your e-mail account with an enterprise mail server, you will
need to configure the e-mail client manually. Which choice lists the information you will need to
configure the e-mail client? - CORRECT ANSWER✅✅E-mail address, SMTP, POP3, user name and
password
Which is the preferred approach to communicate important action items in an e-mail message to a co-
worker? - CORRECT ANSWER✅✅List the action items in a numbered or bulleted list or clarity.
You have 20 remote employees flying in to attend a corporate meeting. The morning of travel day, the
administrator tells you that the hotel reservations have changed. What is the best way to send each
traveling employee a quick message with the new hotel information? - CORRECT ANSWER✅✅Send a
text message with the hotel information to the mobile phone of each traveler.
As a project manager, you have to balance three elements that compose the project triangle. Suppose
your customer requests that you add some new requirements to the project when you are halfway
through. If you agree to this request, how would it affect other aspects of the project? - CORRECT
ANSWER✅✅Cost of the project will increase.
You are expecting a very important file from a co-worker in a remote office to be sent to you through e-
mail. You finally call the co-worker and tell him that you have not received the file.
H. informs you that he sent the file yesterday, but will send it again immediately. After some time, you
still have not received his e-mail message. You contact the Technical Support department and ask them
for help. After some investigation, Technical Support finds the e-mail from your coworker with an
attachment named salesnumbers.exe in the spam folder of your e- mail client. What is the most likely
