RISE UP CUSTOMER SERVICE EXAM-ACTUAL EXAM-
LATEST UPDATE |COMPLETE QUESTIONS WITH
CORRECT DETAILED AND VERIFIED ANSWERS-
MOSTLY TESTED QUESTIONS| RATED 100%
CORRECT!! GUARANTEED PASS!! ALREADY GRADED
A+
I am excited you have decided to buy the Keurig coffeemaker. Would you like me
to show you where the K-Cups are, so you can get started right away? This is an
example of what type of selling
a. Upselling
b. Category Selling
c. New Sale
d. Cross-selling - ...(ANSWERS)....d. Cross-selling
How should you treat every customer when they enter the store?
a. You should let them shop on their own and only approach them if they ask?.
b. You should not talk to them for more than 10 seconds.
c. You should be attentive, be patient and help them any way that you can.
d. If they are rude, you should be rude back. - ...(ANSWERS)....c. You should be
attentive, be patient and help them any way that you can.
What are the best ways to show a customer about features of a product?
a. Demonstrate the features
b. Show the customer the information on the website
, c. Tell the customer what aisle the product is located
d. Tell the customer about your own personal experience with the product -
...(ANSWERS)....a. Demonstrate the features
A shampooer in a hair salon is about to shampoo a client's hair. The stylist sees
this and knows the customer is allergic to this shampoos. What should the hair
stylist do?
a. Take over the shampooing and do it herself
b. Ask the shampooer if anyone has told her that the customer is allergic to that
type of shampoo.
c. Say nothing and hope the customer doesn't notice - ...(ANSWERS)....b. Ask the
shampooer if anyone has told her that the customer is allergic to that type of
shampoo.
A customer walks into a home improvement store and has many things that they
are looking for. How can you best help the customer and best understand their
needs?
a. Pretend to listen and guess what the customer needs
b. Only grab a couple of items that customer asked for
c. Ask your manager to help you assist this customer
d. Listen to the customer and make a list to ensure you have heard everything
they need and help them locate all the items. - ...(ANSWERS)....d. Listen to the
customer and make a list to ensure you have heard everything they need and help
them locate all the items.
LATEST UPDATE |COMPLETE QUESTIONS WITH
CORRECT DETAILED AND VERIFIED ANSWERS-
MOSTLY TESTED QUESTIONS| RATED 100%
CORRECT!! GUARANTEED PASS!! ALREADY GRADED
A+
I am excited you have decided to buy the Keurig coffeemaker. Would you like me
to show you where the K-Cups are, so you can get started right away? This is an
example of what type of selling
a. Upselling
b. Category Selling
c. New Sale
d. Cross-selling - ...(ANSWERS)....d. Cross-selling
How should you treat every customer when they enter the store?
a. You should let them shop on their own and only approach them if they ask?.
b. You should not talk to them for more than 10 seconds.
c. You should be attentive, be patient and help them any way that you can.
d. If they are rude, you should be rude back. - ...(ANSWERS)....c. You should be
attentive, be patient and help them any way that you can.
What are the best ways to show a customer about features of a product?
a. Demonstrate the features
b. Show the customer the information on the website
, c. Tell the customer what aisle the product is located
d. Tell the customer about your own personal experience with the product -
...(ANSWERS)....a. Demonstrate the features
A shampooer in a hair salon is about to shampoo a client's hair. The stylist sees
this and knows the customer is allergic to this shampoos. What should the hair
stylist do?
a. Take over the shampooing and do it herself
b. Ask the shampooer if anyone has told her that the customer is allergic to that
type of shampoo.
c. Say nothing and hope the customer doesn't notice - ...(ANSWERS)....b. Ask the
shampooer if anyone has told her that the customer is allergic to that type of
shampoo.
A customer walks into a home improvement store and has many things that they
are looking for. How can you best help the customer and best understand their
needs?
a. Pretend to listen and guess what the customer needs
b. Only grab a couple of items that customer asked for
c. Ask your manager to help you assist this customer
d. Listen to the customer and make a list to ensure you have heard everything
they need and help them locate all the items. - ...(ANSWERS)....d. Listen to the
customer and make a list to ensure you have heard everything they need and help
them locate all the items.
