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AIS3705 Practical Portfolio Assignment 5 2025 (Answer Guide) – Due 29TH
AUGUST 2025
QUESTIONS WITH 100% VERIFIED AND CERTIFIED ANSWERS. WRITTEN IN
REQUIRED FORMAT AND WITHIN GIVEN GUIDELINES. IT IS GOOD TO USE AS A
GUIDE AND FOR REFERENCE, NEVER PLAGARIZE. Thank you and success in
your academics.
UNISA, 2025.
Contents
AIS3705 Practical Portfolio Assignment 5 2025 (Answer Guide) – Due 29TH AUGUST 20251
Question 1 .................................................................................................................................................. 2
Question 1.1: Explain the concept of 'Batho-Pele principles', including the background
thereof (15 Marks) ................................................................................................................................ 2
Question 1.2: Critically examine whether the information professionals at the
information centre adhere to the Batho-Pele principles when rendering service.
Support your answer with evidence from your observation at the information centre.
(45 marks) .............................................................................................................................................. 4
Question 2 .................................................................................................................................................. 8
Question 2.1: Demonstrate how the selected information centre uses information and
communication technologies (ICTs) to improve service provision. Support your answer
with practical case studies from the information centre. (20 marks) ..................................... 8
1. Library Management System (LMS) ........................................................................................... 8
2. Online Public Access Catalogue (OPAC) .................................................................................. 9
3. Public Internet Access................................................................................................................... 9
4. Multimedia and Educational Software ........................................................................................ 9
5. Digital Records Management ..................................................................................................... 10
6. Communication and Notifications .............................................................................................. 10
Challenges Identified: ...................................................................................................................... 10
Summary ........................................................................................................................................... 11
Question 2.2: Practically show how the information resources or records are organised
(classified) at the selected information centre. Give practical examples. (10 marks) ..... 11
Question 2.3: Describe the steps that information professionals follow when
classifying information resources or records in the information centre. (10 marks) ...... 12
, 2|Page
Question 2.4: Reflect on your initial expectations about the practicum module at the
information centre. (5 marks) ......................................................................................................... 13
Question 2.5: Share your experience on whether your expectations were met or not. (5
marks) ................................................................................................................................................... 13
References ............................................................................................................................................... 14
Question 1
Question 1.1: Explain the concept of 'Batho-Pele principles', including the
background thereof (15 Marks)
The Batho-Pele principles are a set of guidelines introduced by the South African
government in 1997 to transform public service delivery and to ensure that it is
customer-oriented, transparent, accountable, and efficient. The term "Batho-Pele" is a
Sesotho phrase that means "People First". This approach was rooted in the belief that
public services must be accessible, responsive, and aimed at improving the quality of
life for all citizens, especially in the post-apartheid context where public institutions had
to be restructured to serve the broader population equitably.
The Batho-Pele initiative was launched as part of the White Paper on Transforming
Public Service Delivery, which sought to operationalise the constitutional requirement
that “a high standard of professional ethics must be promoted and maintained”
(Republic of South Africa, 1997). The principles arose from the need to rebuild public
confidence in government institutions and to shift from bureaucratic, rule-bound
administration towards service delivery that prioritises citizens’ needs and rights.
There are eight main Batho-Pele principles:
1. Consultation: Citizens should be consulted about the level and quality of public
services they receive and, wherever possible, be given a choice about the
services offered.
AIS3705 Practical Portfolio Assignment 5 2025 (Answer Guide) – Due 29TH
AUGUST 2025
QUESTIONS WITH 100% VERIFIED AND CERTIFIED ANSWERS. WRITTEN IN
REQUIRED FORMAT AND WITHIN GIVEN GUIDELINES. IT IS GOOD TO USE AS A
GUIDE AND FOR REFERENCE, NEVER PLAGARIZE. Thank you and success in
your academics.
UNISA, 2025.
Contents
AIS3705 Practical Portfolio Assignment 5 2025 (Answer Guide) – Due 29TH AUGUST 20251
Question 1 .................................................................................................................................................. 2
Question 1.1: Explain the concept of 'Batho-Pele principles', including the background
thereof (15 Marks) ................................................................................................................................ 2
Question 1.2: Critically examine whether the information professionals at the
information centre adhere to the Batho-Pele principles when rendering service.
Support your answer with evidence from your observation at the information centre.
(45 marks) .............................................................................................................................................. 4
Question 2 .................................................................................................................................................. 8
Question 2.1: Demonstrate how the selected information centre uses information and
communication technologies (ICTs) to improve service provision. Support your answer
with practical case studies from the information centre. (20 marks) ..................................... 8
1. Library Management System (LMS) ........................................................................................... 8
2. Online Public Access Catalogue (OPAC) .................................................................................. 9
3. Public Internet Access................................................................................................................... 9
4. Multimedia and Educational Software ........................................................................................ 9
5. Digital Records Management ..................................................................................................... 10
6. Communication and Notifications .............................................................................................. 10
Challenges Identified: ...................................................................................................................... 10
Summary ........................................................................................................................................... 11
Question 2.2: Practically show how the information resources or records are organised
(classified) at the selected information centre. Give practical examples. (10 marks) ..... 11
Question 2.3: Describe the steps that information professionals follow when
classifying information resources or records in the information centre. (10 marks) ...... 12
, 2|Page
Question 2.4: Reflect on your initial expectations about the practicum module at the
information centre. (5 marks) ......................................................................................................... 13
Question 2.5: Share your experience on whether your expectations were met or not. (5
marks) ................................................................................................................................................... 13
References ............................................................................................................................................... 14
Question 1
Question 1.1: Explain the concept of 'Batho-Pele principles', including the
background thereof (15 Marks)
The Batho-Pele principles are a set of guidelines introduced by the South African
government in 1997 to transform public service delivery and to ensure that it is
customer-oriented, transparent, accountable, and efficient. The term "Batho-Pele" is a
Sesotho phrase that means "People First". This approach was rooted in the belief that
public services must be accessible, responsive, and aimed at improving the quality of
life for all citizens, especially in the post-apartheid context where public institutions had
to be restructured to serve the broader population equitably.
The Batho-Pele initiative was launched as part of the White Paper on Transforming
Public Service Delivery, which sought to operationalise the constitutional requirement
that “a high standard of professional ethics must be promoted and maintained”
(Republic of South Africa, 1997). The principles arose from the need to rebuild public
confidence in government institutions and to shift from bureaucratic, rule-bound
administration towards service delivery that prioritises citizens’ needs and rights.
There are eight main Batho-Pele principles:
1. Consultation: Citizens should be consulted about the level and quality of public
services they receive and, wherever possible, be given a choice about the
services offered.
