RUTGERS INTRO TO MANAGEMENT
EXAM #2 QUESTIONS AND ANSWERS
2025
Job Design - correct answer- creating jobs in an organization
that can be done effectively and efficiently while providing
meaningful work for the employees
Who created the job characteristics model? - correct answer-
Hackman and Oldham
Job Characteristics Model - correct answer- to better explain
how job design can impact employee satisfaction and job
performance
Skill Variety - correct answer- extent to which a job requires a
worker to use a wide range of different abilities and skills
Task Identity - correct answer- extent to which the job requires
the worker to perform all the tasks needed to fully complete the
task
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Task Significance - correct answer- extent to which the job
requires the lives of other people
Autonomy - correct answer- the extent to which the employees
is allowed to make choices about scheduling and how best to
perform tasks
Feedback - correct answer- extent to which the employees
receives clear & direct information on how well they are
performing the task
Contingency Factors: - correct answer- pre-conditions for the
model to be predictive
Organizational Structure - correct answer- the grouping
together of jobs into work groups, the delegation of authority &
responsibility within the organization & the formal reporting
relationships of employees to supervisors
Functional Structure - correct answer- groups jobs that require
similar skills & experience together into a single work group
reporting to the leader of the organization
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Divisional Structure - correct answer- groups jobs together with
people of diverse skills & experience who collectively focus on
either providing specific products or or serving specific groups
of customers or serving specific geographic areas
Matrix Structure - correct answer- groups jobs together
simultaneously by function and by division
Delegation of Authority - correct answer- ultimate authority for
decision rests with the shareholders of the business
Centralized Organizational Structure - correct answer- most
decisions are made by the senior executives at the top of the
organization
Decentralized Organizational Structure - correct answer- many
decisions are delegated to lower levels of management with
those managers accountable for the consequences of their
decisions
Span of Control - correct answer- refers to the number of direct
reports assigned to a a manager