WGU C215 Study Guide – FINAL EXAM
(Latest 2025/ 2026 Update) Questions
and Verified Answers| 100% Correct|
Grade A
Total Quality Management (TQM) Philosophy - ANSWER 1.
customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANSWER Basic function of Six
Sigma. Measures the process potential and performance of processes. The higher
the range of Cpk, the improved is the ability of the process to complete its
necessities.
Six Sigma - ANSWER A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Design Capacity - ANSWER The theoretical maximum output of a
system in a given period under ideal conditions.
,Location Analysis - ANSWER proximity to customers,
transportation, source of labor, community attitude, proximity to suppliers, and
many other factors.
The technique for determining location decisions.
Line Processes - ANSWER A type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes - ANSWER A type of process used to produce a
small number of products in groups or batches based on customer orders or
specifications.
■ High customization moderate volume
Project Processes - ANSWER A type of process used to make a one-
at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - ANSWER A type of process that operates
continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - ANSWER Longest task in the process.
,Flexible Manufacturing System (FMS) - ANSWER A type of
automated system that combines the flexibility of intermittent operations with the
efficiency of continuous operations.
Output/Input Control - ANSWER A technique for monitoring the
flow of jobs between work centers.
Value-Added - ANSWER The net increase created during the
transformation of inputs into final outputs.
Hybrid Layouts - ANSWER Layouts that combine characteristics of
process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - ANSWER Table that reflects opinions of
managers with regard to the importance of having any two departments close
together.
Rectilinear Distance - ANSWER The shortest distance between two
locations using north-south and east-west movements.
From-To Matrix - ANSWER Table that gives the number of trips or
units of product moved between any pair of departments.
, Block Plan - ANSWER Schematic showing the placement of
resources in a facility.
Mean Observed Times - ANSWER The average of the observation
times for each of the work elements.
Normal Time - ANSWER The mean observed time multiplied by the
performance rating factor by the frequency of occurrence.
Standard Time - ANSWER The length of time it should take a
qualified worker using appropriate process and tools to complete a specific job,
allowing time for personal fatigue and unavoidable delays.
Just-in-Time (JIT) - ANSWER A philosophy designed to achieve
high-volume production through elimination of waste and continuous
improvement. Based on a "pull" system rather than a "push" system. The three
elements are just-in-time manufacturing, total quality management, and respect for
people.
Kanban card - ANSWER A card that specifies the exact quantity of
product that needs to be produced.
Tier One Suppliers - ANSWER Supplies materials or services
directly to the processing facility.
(Latest 2025/ 2026 Update) Questions
and Verified Answers| 100% Correct|
Grade A
Total Quality Management (TQM) Philosophy - ANSWER 1.
customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANSWER Basic function of Six
Sigma. Measures the process potential and performance of processes. The higher
the range of Cpk, the improved is the ability of the process to complete its
necessities.
Six Sigma - ANSWER A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Design Capacity - ANSWER The theoretical maximum output of a
system in a given period under ideal conditions.
,Location Analysis - ANSWER proximity to customers,
transportation, source of labor, community attitude, proximity to suppliers, and
many other factors.
The technique for determining location decisions.
Line Processes - ANSWER A type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes - ANSWER A type of process used to produce a
small number of products in groups or batches based on customer orders or
specifications.
■ High customization moderate volume
Project Processes - ANSWER A type of process used to make a one-
at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - ANSWER A type of process that operates
continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - ANSWER Longest task in the process.
,Flexible Manufacturing System (FMS) - ANSWER A type of
automated system that combines the flexibility of intermittent operations with the
efficiency of continuous operations.
Output/Input Control - ANSWER A technique for monitoring the
flow of jobs between work centers.
Value-Added - ANSWER The net increase created during the
transformation of inputs into final outputs.
Hybrid Layouts - ANSWER Layouts that combine characteristics of
process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - ANSWER Table that reflects opinions of
managers with regard to the importance of having any two departments close
together.
Rectilinear Distance - ANSWER The shortest distance between two
locations using north-south and east-west movements.
From-To Matrix - ANSWER Table that gives the number of trips or
units of product moved between any pair of departments.
, Block Plan - ANSWER Schematic showing the placement of
resources in a facility.
Mean Observed Times - ANSWER The average of the observation
times for each of the work elements.
Normal Time - ANSWER The mean observed time multiplied by the
performance rating factor by the frequency of occurrence.
Standard Time - ANSWER The length of time it should take a
qualified worker using appropriate process and tools to complete a specific job,
allowing time for personal fatigue and unavoidable delays.
Just-in-Time (JIT) - ANSWER A philosophy designed to achieve
high-volume production through elimination of waste and continuous
improvement. Based on a "pull" system rather than a "push" system. The three
elements are just-in-time manufacturing, total quality management, and respect for
people.
Kanban card - ANSWER A card that specifies the exact quantity of
product that needs to be produced.
Tier One Suppliers - ANSWER Supplies materials or services
directly to the processing facility.
