NHA - Certified Medical Administrative Assistant (CMAA) Study Guide
AVTEC Test with Answers
Computer Scheduling - ANSWER -Electronic
appointment book Template - ANSWER -A document with a preset
format that is used as a starting point so that it does not
have e recreated each time.
Book Scheduling - ANSWER -Hard copy
appointment book
Screening System - ANSWER -Procedures to
prioritize the urgency of a call to determine when the
patient should be seen.
Wave Booking - ANSWER -Patients are scheduled
at the same time each hour to create short-term flexibility
each hour.
Certified Mail - ANSWER -First-class mail that also
gives the mail added protection by offering insurance,
tracking, and return receipt options.
Modified Wave Booking - ANSWER -Wave booking
can be modified in a couple of different ways. One
example of this approach is to schedule two patients to
come at 9 a.m. and one patient at 9:30 a.m. This hourly Appointment Cards - ANSWER -Used to remind
cycle is repeated throughout the day. patients of scheduled appointments and to eliminate
misunderstandings about dates and time.
Double Booking - ANSWER -Two patients are
scheduled to come at the same time to see the same Health Insurance Portability and Accountability Act
physician. (HIPAA) of 1996 - ANSWER -Legislation that
includes Title II, the first parameters designed to protect
the privacy and security of patient information.
Stream/time-Specific Scheduling - ANSWER -
Scheduling patients for specific times at regular intervals.
The amount of time allotted depends on the reason for the What are three advantages of computer scheduling? -
visit. ANSWER -Display available and scheduled times;
length and type of appointment required and day or time
preferences.
Open Booking (tidal wave scheduling) - ANSWER -
Patients are not scheduled for a specific time, but told to
come in at intermittent times. They are seen in the order When scheduling appointments, what factors need to be
in which the arrive. taken into account? - ANSWER -The needs of the
patient, the habits and preferences of the provider, and the
capacity of the facility.
Cluster or Categorization Booking - ANSWER -
Booking a number of patients who have specific needs
together at the same time of day. Electronic Medical Record (EMR) - ANSWER -An
electronic record of health information that is created,
added to, managed, and reviewed by authorized providers
and staff within a single health care organization.
Matrix - ANSWER -A grid with time slots blocked out
when physicians are unavailable or the office is closed.
Advance Directive Form - ANSWER -Document that
1/5
, NHA - Certified Medical Administrative Assistant (CMAA) Study Guide
AVTEC Test with Answers
spells out what kind of treatment a patient wants in the
event that he can't speak for himself. Also known as living
will.
Reimbursement - ANSWER -Payment from
insurance companies.
Protected Health Information (PHI) - ANSWER -
Information about health status or health care that can be
linked to a specific individual. International Classification of Diseases, ICD-9-CM and/or
ICD-10-CM - ANSWER -Track a patient's diagnosis
and clinical history.
What are three types of demographics? -
ANSWER -Name, address, and marital status.
Current Procedural Terminology (CPT) and Healthcare
Common Procedure Coding System (HCPCS) -
ANSWER -Are used to report provider services for
Health Insurance - ANSWER -Financial support for the purpose of reimbursement.
medical needs, hospitalization, medically necessary
diagnostic tests and procedures, and may kinds of
preventive services.
Medicare - ANSWER -Federally funded health
insurance provided to people age 65 or older, people
younger than 65 who have certain disabilities, and people
Electronic Health Record (EHR) - ANSWER -An of all ages with end-stage kidney disease.
electronic health record of health-related information
about a patient that conforms to nationally recognized
interoperability standards that can be created, managed,
and reviewed by authorized providers and staff from more Modifiers - ANSWER -Added information or changed
than one health care organization. description of procedures and services, and are a part of
valid CPT or HCPCS codes.
Co payment - ANSWER -Fees collected from patient
at the time of services. Health History - ANSWER -Form that asks patients
to list any illnesses or surgeries they have had, family
history, medications taken, chronic health issues,
allergies, and other physicians they consulted.
Guarantor - ANSWER -Person or entity responsible
for the remaining payment of services after insurance has
paid.
Notice of Privacy Practices - ANSWER -Document
informing a patient of when and how their PHI can be
used.
Birthday Rule - ANSWER -The health plan of the
parent whose birthday comes first in the calendar year is
designated as the primary plan.
Consent - ANSWER -A patient's permission
Healthcare Common Procedure Coding System (HCPCS)
- ANSWER -A group of codes and descriptors used Patient Financial Responsibility form - ANSWER -
to represent health care procedures, supplies, products, Form that confirms that the patient is responsible for
and services. payments to the provider.
2/5
AVTEC Test with Answers
Computer Scheduling - ANSWER -Electronic
appointment book Template - ANSWER -A document with a preset
format that is used as a starting point so that it does not
have e recreated each time.
Book Scheduling - ANSWER -Hard copy
appointment book
Screening System - ANSWER -Procedures to
prioritize the urgency of a call to determine when the
patient should be seen.
Wave Booking - ANSWER -Patients are scheduled
at the same time each hour to create short-term flexibility
each hour.
Certified Mail - ANSWER -First-class mail that also
gives the mail added protection by offering insurance,
tracking, and return receipt options.
Modified Wave Booking - ANSWER -Wave booking
can be modified in a couple of different ways. One
example of this approach is to schedule two patients to
come at 9 a.m. and one patient at 9:30 a.m. This hourly Appointment Cards - ANSWER -Used to remind
cycle is repeated throughout the day. patients of scheduled appointments and to eliminate
misunderstandings about dates and time.
Double Booking - ANSWER -Two patients are
scheduled to come at the same time to see the same Health Insurance Portability and Accountability Act
physician. (HIPAA) of 1996 - ANSWER -Legislation that
includes Title II, the first parameters designed to protect
the privacy and security of patient information.
Stream/time-Specific Scheduling - ANSWER -
Scheduling patients for specific times at regular intervals.
The amount of time allotted depends on the reason for the What are three advantages of computer scheduling? -
visit. ANSWER -Display available and scheduled times;
length and type of appointment required and day or time
preferences.
Open Booking (tidal wave scheduling) - ANSWER -
Patients are not scheduled for a specific time, but told to
come in at intermittent times. They are seen in the order When scheduling appointments, what factors need to be
in which the arrive. taken into account? - ANSWER -The needs of the
patient, the habits and preferences of the provider, and the
capacity of the facility.
Cluster or Categorization Booking - ANSWER -
Booking a number of patients who have specific needs
together at the same time of day. Electronic Medical Record (EMR) - ANSWER -An
electronic record of health information that is created,
added to, managed, and reviewed by authorized providers
and staff within a single health care organization.
Matrix - ANSWER -A grid with time slots blocked out
when physicians are unavailable or the office is closed.
Advance Directive Form - ANSWER -Document that
1/5
, NHA - Certified Medical Administrative Assistant (CMAA) Study Guide
AVTEC Test with Answers
spells out what kind of treatment a patient wants in the
event that he can't speak for himself. Also known as living
will.
Reimbursement - ANSWER -Payment from
insurance companies.
Protected Health Information (PHI) - ANSWER -
Information about health status or health care that can be
linked to a specific individual. International Classification of Diseases, ICD-9-CM and/or
ICD-10-CM - ANSWER -Track a patient's diagnosis
and clinical history.
What are three types of demographics? -
ANSWER -Name, address, and marital status.
Current Procedural Terminology (CPT) and Healthcare
Common Procedure Coding System (HCPCS) -
ANSWER -Are used to report provider services for
Health Insurance - ANSWER -Financial support for the purpose of reimbursement.
medical needs, hospitalization, medically necessary
diagnostic tests and procedures, and may kinds of
preventive services.
Medicare - ANSWER -Federally funded health
insurance provided to people age 65 or older, people
younger than 65 who have certain disabilities, and people
Electronic Health Record (EHR) - ANSWER -An of all ages with end-stage kidney disease.
electronic health record of health-related information
about a patient that conforms to nationally recognized
interoperability standards that can be created, managed,
and reviewed by authorized providers and staff from more Modifiers - ANSWER -Added information or changed
than one health care organization. description of procedures and services, and are a part of
valid CPT or HCPCS codes.
Co payment - ANSWER -Fees collected from patient
at the time of services. Health History - ANSWER -Form that asks patients
to list any illnesses or surgeries they have had, family
history, medications taken, chronic health issues,
allergies, and other physicians they consulted.
Guarantor - ANSWER -Person or entity responsible
for the remaining payment of services after insurance has
paid.
Notice of Privacy Practices - ANSWER -Document
informing a patient of when and how their PHI can be
used.
Birthday Rule - ANSWER -The health plan of the
parent whose birthday comes first in the calendar year is
designated as the primary plan.
Consent - ANSWER -A patient's permission
Healthcare Common Procedure Coding System (HCPCS)
- ANSWER -A group of codes and descriptors used Patient Financial Responsibility form - ANSWER -
to represent health care procedures, supplies, products, Form that confirms that the patient is responsible for
and services. payments to the provider.
2/5
