TRT2601
ASSIGNMENT 2 SEMESTER 2 2025
UNIQUE NO.
DUE DATE: 2025
, Transport for Tourism
Question 2.1: Discuss the factors of airport experience using your own words
The airport experience refers to the journey that passengers go through when travelling
by air, starting from the moment they arrive at the airport until they board their flight.
Several factors contribute to shaping this experience, and these can impact passengers’
levels of comfort, convenience, and satisfaction.
1. Check-in Process
The check-in process is the first point of contact for passengers at the airport. It
includes getting boarding passes, checking in luggage, and confirming seat
preferences. A smooth, quick, and efficient check-in process can positively
influence the airport experience. Long queues or unhelpful staff can make this
stage stressful and frustrating.
2. Security Screening
Security checks are essential for ensuring safety, but they can also be intrusive
and time-consuming. The professionalism of security staff, the clarity of
instructions, and the efficiency of the process all contribute to the experience. If
the screening is done politely and efficiently, it enhances the passenger's comfort
and confidence.
3. Wayfinding and Signage
Clear signage and information boards help passengers navigate the airport
without confusion. Easy-to-understand signs for directions to terminals, boarding
gates, restrooms, lounges, and other facilities make the airport user-friendly,
especially for first-time visitors or non-native speakers.
4. Waiting Areas and Seating
Comfortable and spacious waiting areas are important, especially during long
layovers or delayed flights. Adequate seating, charging points for devices, and
clean surroundings enhance the overall experience.
5. Food and Beverage Services
Access to a variety of restaurants, cafes, and snack bars allows passengers to
ASSIGNMENT 2 SEMESTER 2 2025
UNIQUE NO.
DUE DATE: 2025
, Transport for Tourism
Question 2.1: Discuss the factors of airport experience using your own words
The airport experience refers to the journey that passengers go through when travelling
by air, starting from the moment they arrive at the airport until they board their flight.
Several factors contribute to shaping this experience, and these can impact passengers’
levels of comfort, convenience, and satisfaction.
1. Check-in Process
The check-in process is the first point of contact for passengers at the airport. It
includes getting boarding passes, checking in luggage, and confirming seat
preferences. A smooth, quick, and efficient check-in process can positively
influence the airport experience. Long queues or unhelpful staff can make this
stage stressful and frustrating.
2. Security Screening
Security checks are essential for ensuring safety, but they can also be intrusive
and time-consuming. The professionalism of security staff, the clarity of
instructions, and the efficiency of the process all contribute to the experience. If
the screening is done politely and efficiently, it enhances the passenger's comfort
and confidence.
3. Wayfinding and Signage
Clear signage and information boards help passengers navigate the airport
without confusion. Easy-to-understand signs for directions to terminals, boarding
gates, restrooms, lounges, and other facilities make the airport user-friendly,
especially for first-time visitors or non-native speakers.
4. Waiting Areas and Seating
Comfortable and spacious waiting areas are important, especially during long
layovers or delayed flights. Adequate seating, charging points for devices, and
clean surroundings enhance the overall experience.
5. Food and Beverage Services
Access to a variety of restaurants, cafes, and snack bars allows passengers to
