EMD Exam 2025 Questions and Answers

EMD Exam 2025 Questions and
Answers


TRUE - --Answer --ANI/ALI INFORMATION SHOULD ALWAYS BE

VERIFIED TO ENDURE ACCURACY.




TRUE/FALSE


TRUE - --Answer --WHEN CALLING FOR HELP, THE CALLER MAY

HEAR MORE RING TONES THAN THE CALL TAKER.




TRUE/FALSE


RATE - --Answer --IN EFFECTIVE TELECOMMUNICATION,

________ IS MORE IMPORTANT THAN VOLUME.


VOLUME - --Answer --IN EFFECTIVE TELECOMMUNICATION,

RATE IS MORE IMPORTANT THAN __________..




....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 1

, FALSE - --Answer --WHEN WORKING WITH A CALLER WITH

MENTAL ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR

DELUSIONS YOU SHOULD CHALLENGE FALSE ASSERTIONS OR

BELIEFS.




TRUE/FALSE


FALSE - --Answer --WHEN WORKING WITH A CALLER WITH

MENTAL ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR

DELUSIONS YOU SHOULD GO ALONG WITH FALSE ASSERTIONS OR

BELIEFS.




TRUE/FALSE


TRUE - --Answer --WHEN WORKING WITH A CALLER WITH

MENTAL ILLNESS WHO IS SUFFERING FROM HALLUCINATIONS OR

DELUSIONS YOU SHOULD INFORM THE CALLER YOU SEE THINGS

DIFFERENTLY AND ACKNOWLEDGE THE FACT THAT PEOPLE

HAVE THE RIGHT TO SEE THINGS IN THEIR OWN WAY.




....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 2