Already Passed Answers 2025-2026
Edition.
Give an example of over-delegation - Answer assigning a UAP to check the glucose of all
patients
Who does a charge nurse communicate to? - Answer EVERYONE
What are the characteristics of effective communication? - Answer Clear
Timely
Concise
Assertive
Involves good listening
What does it mean to take HEAT? - Answer Hear them out
Empathize
Apologize
Take action
What does it mean for a patient to be higher acuity? - Answer patient is in more severe
condition
less stable
As a manager, how do you ensure competency? - Answer witness your staff perform a skill
What are the five rights of delegation? - Answer Right Task
Right Circumstance
Right Person
Right Communication
Right Supervision
, Advanced Interventions
Collaboration
Unstable Patient
Planning
What about a patient should be considered when delegating to an LPN? - Answer Acuity
Age
Time
Scope of Practice
What things should be continuously monitored by the charge nurse? - Answer Frequency
Staff and patient needs
Changes in the situation
Observe skill and competency of staff
Customer service issues
Routines being followed
what factors could effect safety? - Answer Patient care issues
Process issues (nurse to patient ratio)
Staffing issues
Computer software issues
What does it mean to coach for improvement? - Answer praise in public and coach in private
what gets in the way of good critical thinking? - Answer Anxiety, stress, fatigue
Distraction or overload
Habits and resistance to change
Group conformity
Need to "save face"
Stereotyping
Over-confidence or lack of confidence