ARC SPECIALIST TRAINING UPDATED EXAM QUESTIONS AND
ANSWERS
What is the Airlines Reporting Corporation (ARC)? - CORRECT ANSWER✅✅ARC is an airline-owned
company providing travel agency and carrier accreditation services, ticket transaction settlement
services, as well data and analytical products and services.
What is ARC's core business? - CORRECT ANSWER✅✅Settlement Services
Who are ARC's participating carriers? - CORRECT ANSWER✅✅Railroads and airlines
What is the ARC Specialist Training and Certification Program? - CORRECT ANSWER✅✅The ARC
Specialist Training and Certification Program provides travel agents with training, an examination and
certification to
become an ARC Specialist (AS). The AS is a travel agent who has demonstrated the knowledge of ARC's
Area Settlement Plan
(ASP) by passing a stringent training program followed by an examination. All travel agents who
successfully pass the exam receive
a certificate and the "ARC Specialist" designation.
What is an ARC's Specialist Qualifier (ASQ)? - CORRECT ANSWER✅✅A. A travel agent who has passed
the ARC Specialist examination
B. A travel agent who has passed the ARC Specialist the ARC Specialist examination and who has
officially been designated by the travel agency's owner/officer as the qualifier for their agency
C. An ASQ is an ARC accredited agency requirement that is defined by ARC's ARA
What description best describes ARC's Area Settlement Plan (ASP)? - CORRECT ANSWER✅✅The
processing and settlement of ticket transactions issued by an ARC accredited agency, on behalf of the
carriers
,As defined by the Agent Reporting Agreement (ARA), all ARC accredited agencies must have: - CORRECT
ANSWER✅✅A designated ARC Specialist Qualifier (ASQ).
What does GDS stand for? What is a Global Distribution System (GDS)? - CORRECT ANSWER✅✅Global
Distribution System. A reservation system travel agents use to make bookings, as well as to issue tickets
for carriers.
ARC provides which six (6) key functions and services, in support of ASP? - CORRECT ANSWER✅✅ARC
Accreditation, Provides Ticket Stock, Processes Ticketing Transactions, Financial Settlement, Auditing,
and Training
According to the Agent Reporting Agreement, in which of the following situations is the Agent required
to provide ARC with a Personal Guaranty of Payment and Performance? - CORRECT ANSWER✅✅If an
agent is placed in an ARA "Additional Operating Requirements" status.
The MAXIMUM financial instrument amount that may be required by an ARC accredited agency is: -
CORRECT ANSWER✅✅$70,000
After two years inclusion on the Agency List, the minimum amount of the Bond, Letter of Credit or Cash
Security Deposit that shall be maintained by each ARC accredited agency may be... - CORRECT
ANSWER✅✅$10,000
The Management Qualifier must be located at: - CORRECT ANSWER✅✅Anywhere.
All ARC accredited agencies must provide an ARC operational: - CORRECT ANSWER✅✅Email address.
If the ARC Specialist Qualifier (ASQ) leaves the agency location, what happens to the individuals ASQ
status? - CORRECT ANSWER✅✅The ASQ certification goes with the individual and the agency must
appoint a new ARC Specialist Qualifier (ASQ)
When placed in Additional Operating Requirements are implemented, ARC will notify both the ARC
accredited agency and the ARC participating carriers: - CORRECT ANSWER✅✅30-days prior to the
effective date
, Additional Operating Requirements are implemented when an ARC accredited agency has: - CORRECT
ANSWER✅✅A. two (2) late sales reports
B. two (2) dishonored drafts/checks
C. two (2) defaults
According to the Agent Reporting Agreement, which of the following is considered a Section 34
violation? - CORRECT ANSWER✅✅Not providing immediate reimbursement for a dishonored check for
the weekly IAR sales report
Does refunding a ticket issued by one of your branch offices at your home office indicate to ARC that the
Agent is engaging in fraud? - CORRECT ANSWER✅✅No, refunds, can be made by any affiliated location
of the ARC accredited agency
Does a Home Office location applying for inclusion on ARC's Agency List today have to employ an ARC
Specialist Qualifier (ASQ) at its location? - CORRECT ANSWER✅✅Yes, a new Home Office location is
required to have an ASQ on staff
What is the normal submission deadline time for you IAR report in a normal non holiday week? -
CORRECT ANSWER✅✅Tuesday, Midnight Eastern Time
What is the MINIMUM time an agent is required to keep copies of each sales report and supporting
documents? - CORRECT ANSWER✅✅Two (2) years
What are the MINIMUM staffing requirements for each ARC accredited agency location? - CORRECT
ANSWER✅✅A full time Manager Qualifier
All of the following will result in an Agent being subject to additional operating requirements (i.e.,
increased bond) - CORRECT ANSWER✅✅Two (2) or more late weekly sales reports within any 12 month
period.
ANSWERS
What is the Airlines Reporting Corporation (ARC)? - CORRECT ANSWER✅✅ARC is an airline-owned
company providing travel agency and carrier accreditation services, ticket transaction settlement
services, as well data and analytical products and services.
What is ARC's core business? - CORRECT ANSWER✅✅Settlement Services
Who are ARC's participating carriers? - CORRECT ANSWER✅✅Railroads and airlines
What is the ARC Specialist Training and Certification Program? - CORRECT ANSWER✅✅The ARC
Specialist Training and Certification Program provides travel agents with training, an examination and
certification to
become an ARC Specialist (AS). The AS is a travel agent who has demonstrated the knowledge of ARC's
Area Settlement Plan
(ASP) by passing a stringent training program followed by an examination. All travel agents who
successfully pass the exam receive
a certificate and the "ARC Specialist" designation.
What is an ARC's Specialist Qualifier (ASQ)? - CORRECT ANSWER✅✅A. A travel agent who has passed
the ARC Specialist examination
B. A travel agent who has passed the ARC Specialist the ARC Specialist examination and who has
officially been designated by the travel agency's owner/officer as the qualifier for their agency
C. An ASQ is an ARC accredited agency requirement that is defined by ARC's ARA
What description best describes ARC's Area Settlement Plan (ASP)? - CORRECT ANSWER✅✅The
processing and settlement of ticket transactions issued by an ARC accredited agency, on behalf of the
carriers
,As defined by the Agent Reporting Agreement (ARA), all ARC accredited agencies must have: - CORRECT
ANSWER✅✅A designated ARC Specialist Qualifier (ASQ).
What does GDS stand for? What is a Global Distribution System (GDS)? - CORRECT ANSWER✅✅Global
Distribution System. A reservation system travel agents use to make bookings, as well as to issue tickets
for carriers.
ARC provides which six (6) key functions and services, in support of ASP? - CORRECT ANSWER✅✅ARC
Accreditation, Provides Ticket Stock, Processes Ticketing Transactions, Financial Settlement, Auditing,
and Training
According to the Agent Reporting Agreement, in which of the following situations is the Agent required
to provide ARC with a Personal Guaranty of Payment and Performance? - CORRECT ANSWER✅✅If an
agent is placed in an ARA "Additional Operating Requirements" status.
The MAXIMUM financial instrument amount that may be required by an ARC accredited agency is: -
CORRECT ANSWER✅✅$70,000
After two years inclusion on the Agency List, the minimum amount of the Bond, Letter of Credit or Cash
Security Deposit that shall be maintained by each ARC accredited agency may be... - CORRECT
ANSWER✅✅$10,000
The Management Qualifier must be located at: - CORRECT ANSWER✅✅Anywhere.
All ARC accredited agencies must provide an ARC operational: - CORRECT ANSWER✅✅Email address.
If the ARC Specialist Qualifier (ASQ) leaves the agency location, what happens to the individuals ASQ
status? - CORRECT ANSWER✅✅The ASQ certification goes with the individual and the agency must
appoint a new ARC Specialist Qualifier (ASQ)
When placed in Additional Operating Requirements are implemented, ARC will notify both the ARC
accredited agency and the ARC participating carriers: - CORRECT ANSWER✅✅30-days prior to the
effective date
, Additional Operating Requirements are implemented when an ARC accredited agency has: - CORRECT
ANSWER✅✅A. two (2) late sales reports
B. two (2) dishonored drafts/checks
C. two (2) defaults
According to the Agent Reporting Agreement, which of the following is considered a Section 34
violation? - CORRECT ANSWER✅✅Not providing immediate reimbursement for a dishonored check for
the weekly IAR sales report
Does refunding a ticket issued by one of your branch offices at your home office indicate to ARC that the
Agent is engaging in fraud? - CORRECT ANSWER✅✅No, refunds, can be made by any affiliated location
of the ARC accredited agency
Does a Home Office location applying for inclusion on ARC's Agency List today have to employ an ARC
Specialist Qualifier (ASQ) at its location? - CORRECT ANSWER✅✅Yes, a new Home Office location is
required to have an ASQ on staff
What is the normal submission deadline time for you IAR report in a normal non holiday week? -
CORRECT ANSWER✅✅Tuesday, Midnight Eastern Time
What is the MINIMUM time an agent is required to keep copies of each sales report and supporting
documents? - CORRECT ANSWER✅✅Two (2) years
What are the MINIMUM staffing requirements for each ARC accredited agency location? - CORRECT
ANSWER✅✅A full time Manager Qualifier
All of the following will result in an Agent being subject to additional operating requirements (i.e.,
increased bond) - CORRECT ANSWER✅✅Two (2) or more late weekly sales reports within any 12 month
period.
