ALIGNMENT HEALTH CERTIFICATION 2025 EXAM QUESTIONS
AND ANSWERS
What are Alignment Health's four Core Values? - CORRECT ANSWER✅✅All of the above:
Put the Senior First
Support the Doctor
Revolutionize Care Using Data & Technology
Have a Serving Heart
AVA (Alignment Virtual Application) does which of the following? - CORRECT ANSWER✅✅All of the
above:
Predicts, monitors & tracks members' health status in real time
Allows doctors to make proactive decisions around our members' health
Lowers costs to put back into quality of service & benefit enhancement
What year was Alignment Health Plan founded? - CORRECT ANSWER✅✅2013
What is the preferred enrollment channel for a beneficiary to become an Alignment member? -
CORRECT ANSWER✅✅Online enrollment
TPMOs must abide by which of the following? - CORRECT ANSWER✅✅All of the above
To help reduce Complaints Tracking Module (CTM), agents can educate their clients to do the following
if they have an issue: - CORRECT ANSWER✅✅Call the health plan first to help resolve issues before they
escalate the issue direct to Medicare.
Our number one reason for beneficiary complaint continues to be marketing misrepresentation with the
#1 category being that your client did not consent to enroll. What are two ways to help minimize this
possible CTM? - CORRECT ANSWER✅✅A&B Only:
Maintain documentation of all your interactions
If the opportunity presents itself, keep all consented recordings when meeting with your client.
AND ANSWERS
What are Alignment Health's four Core Values? - CORRECT ANSWER✅✅All of the above:
Put the Senior First
Support the Doctor
Revolutionize Care Using Data & Technology
Have a Serving Heart
AVA (Alignment Virtual Application) does which of the following? - CORRECT ANSWER✅✅All of the
above:
Predicts, monitors & tracks members' health status in real time
Allows doctors to make proactive decisions around our members' health
Lowers costs to put back into quality of service & benefit enhancement
What year was Alignment Health Plan founded? - CORRECT ANSWER✅✅2013
What is the preferred enrollment channel for a beneficiary to become an Alignment member? -
CORRECT ANSWER✅✅Online enrollment
TPMOs must abide by which of the following? - CORRECT ANSWER✅✅All of the above
To help reduce Complaints Tracking Module (CTM), agents can educate their clients to do the following
if they have an issue: - CORRECT ANSWER✅✅Call the health plan first to help resolve issues before they
escalate the issue direct to Medicare.
Our number one reason for beneficiary complaint continues to be marketing misrepresentation with the
#1 category being that your client did not consent to enroll. What are two ways to help minimize this
possible CTM? - CORRECT ANSWER✅✅A&B Only:
Maintain documentation of all your interactions
If the opportunity presents itself, keep all consented recordings when meeting with your client.
