ACTUAL Exam Questions and CORRECT
Answers
what document dictates the standards for the water damage restoration industry? - CORRECT
ANSWER - IICRC S500 Ansi water Damage standards
what needs to be signed before restoration begins? - CORRECT ANSWER - work
authorization
what should be indicated on the contract - CORRECT ANSWER - terms of payment and
authorization to do the work
why do we extract water from carpet multiple times - CORRECT ANSWER - to reduce
drying time
after the water is extracted, what dictates the rate of drying - CORRECT ANSWER -
evaporation
What should we do if we find pre-existing damage? - CORRECT ANSWER - Document,
take pictures and advise the parties involved
what two tools are necessary to disengage the carpet - CORRECT ANSWER - knee kicker
and carpet awl
What is delamination? - CORRECT ANSWER - separation of the primary and secondary
backing of the carpet
what can cause delamination? - CORRECT ANSWER - Improper handling and stretching
, what should we do if we discover significant delamination on our project? - CORRECT
ANSWER - document, take pictures and advise the parties involved
is it okay to cut carpet seems? - CORRECT ANSWER - only as a last resort
what is the purpose of the skin on the carpet cushion - CORRECT ANSWER - ease of
installation
before a technician can wear a respirator, what needs to be done? - CORRECT
ANSWER - Medical evaluation and fit testing
what is our first responsibility when arriving at any water loss? - CORRECT ANSWER -
Safety
name two substances found in construction that are federally regulated: - CORRECT
ANSWER - Asbestos and lead painting
For safety, with what should all our drying equipment be equipped? - CORRECT
ANSWER - ground plug
what should we do with equipment that has damaged electrical cords - CORRECT
ANSWER - remove from service and replace cords
where do we dispose of the water we collect on water damage loss? - CORRECT
ANSWER - Back into sanitary sewers
what must we do before we apply a biocide into a structure - CORRECT ANSWER -
advise the occupants and gain permission
what is the solution called when it reduces, but does not eliminate germs, produces a healthful
condition. - CORRECT ANSWER - sanitizer