ACTUAL Exam Questions and CORECT
Answers
What branch of management includes the setting of compensation and benefits? - CORRECT
ANSWER Human Resources
What level of administrative chief fire officer is responsible for managing the activities of
several fire companies within a defined geographic area, usually in more than one fire station? -
CORRECT ANSWER Battalion Chief
Who must take corrective action if an investigation confirms a harassment complaint has merit? -
CORRECT ANSWER the fire chief
Management is the science of using ____ to achieve ____. - CORRECT
ANSWER available resources/desired results
One of Taylor's four principles was to replace rule-of-thumb work methods with - CORRECT
ANSWER methods based on scientific study of the tasks
The formal fire department organization considers a fire officer to be the representative of whom
- CORRECT ANSWER the fire chief
Most experts believe that span of control should extend to no more than a specific number of
people. What is that number? - CORRECT ANSWER 5
What type of study was used to greatly improve performance in the fire fighter combat
challenge? - CORRECT ANSWER time and motion
,What can a fire officer do to improve his effectiveness in handling an unpopular order? -
CORRECT ANSWER determine the history behind the order
There are several things a department might do as part of compliance with a consent decree.
What is one such thing? - CORRECT ANSWER Engage in community outreach
What does a Theory X manager believe? - CORRECT ANSWER that people do not like to
work
Taylor's unflattering characterization of workers viewed them as cheap, stupid, and - CORRECT
ANSWER interchangeable
A Theory Y manager believes that people need to be ___, not ___. - CORRECT
ANSWER encouraged / controlled
What term does the international association of fire chiefs use for a fire officer 1? - CORRECT
ANSWER supervising fire officer
Fire officers should act as if someone is always ___ when they are out of the station? -
CORRECT ANSWER documenting their actions
Which of the four functions of management means guiding or directing in a course of action to
include motivating, guiding, training, and directing employees? - CORRECT
ANSWER leading
Looking beyond the physical attributes of individuals and matching the individuals strengths
with the organizations needs in order for the organization, the individual, and the officer to be
successful is a must for the fire officer to maintain? - CORRECT ANSWER cultural
diversity
Fire officer should consult their supervisors if they are going to make a decision that -
CORRECT ANSWER goes beyond their scope of authority
,what level of fire officer is generally associated as being the senior non-chief officer in a
department - CORRECT ANSWER 2
What is the term for the set of guidelines that a department establishes for fire fighters -
CORRECT ANSWER discipline
With blank, the specific assignment of a task to an individual makes that person responsible for
completing the task and prevents duplication of job assignments - CORRECT
ANSWER division of labor
fire fighters usually report to a company officer who is typically invested with a rank. what is
one of those ranks? - CORRECT ANSWER captain
what condition could ensue if it was not for the principle of unity of command? - CORRECT
ANSWER fire fighters could receive multiple possibly conflicting orders from different
officers
what type of information is included in the first part of a beginning of shift report? - CORRECT
ANSWER staffing
when officers are preparing to present a class on a topic, what, whom should they consult first? -
CORRECT ANSWER their personal training library
what were building codes originally developed to prevent? - CORRECT
ANSWER building collapse
if fire officers have the authority to solve a given problem that has come up, what should they do
about involving their supervisors first? - CORRECT ANSWER nothing; they should go
ahead and make a decision
, what type of fire department uses full-time career personnel along with volunteer or paid-on-call
personnel to staff the department? - CORRECT ANSWER combination
what are the primary causes of death to fire fighters operating in a burning structure? -
CORRECT ANSWER flashover and structural collapse
which of the following is not a method of looking at the organization of a fire department? -
CORRECT ANSWER hazards
according to the NFPA, about what percentage of American fire fighters are volunteers? -
CORRECT ANSWER 72 percent
what roles did the participants in the administrative fire officer survey favor between themselves,
their fire officers, and the running of the fire stations? - CORRECT ANSWER chiefs will
be available for consultation, but the fire officers will run their stations
The beginning of shift report is normally due to the Battalion or District Chief within what
amount of time after the start of the shift - CORRECT ANSWER 15 minutes
How does diversity affect fire departments - CORRECT ANSWER They should tailor
their service to meet the culturally diverse needs of the community
Which industry played a major role in the development of their first model building - CORRECT
ANSWER The insurance industry
Human resource management is built from to generalize schools of management thought. What
is one of those schools - CORRECT ANSWER Scientific
Historically how did the American fire service orginate - CORRECT ANSWER As
communities of Civilian volunteers