WITH FREQUENTLY TESTED EXAM
QUESTIONS AND CORRECT ANSWERS
GRADED A+
1. Cultural diversity in an organization's delivery of services would
entail all EXCEPT which one of the following?
A. Educating staff in the distinctive beliefs and values held by the
various ethnic and racial groups being served.
B. Using interpreters and in other ways trying to eliminate
language barriers between staff and clients.
C. Getting staff to identify how their own biases regarding people
of other religious backgrounds may affect their care-giving.
D. Offering customers of different ethnic and racial backgrounds
the same food and beverages in order to foster a sense of
community and equality. Correct Answer D. Offering customers of
different ethnic and racial backgrounds the same food and
beverages in order to foster a sense of community and equality.
,2. Which of the following is part of the manager's controlling
function?
A. Developing rules
B. Writing job descriptions
C. Disciplining staff who break rules.
D. Doing a SWOT analysis. Correct Answer C. Disciplining staff
who break rules.
3. Aphasia occurs frequently as a result of:
A. a stroke
B. diabetes
C. death of a spouse
D. pressure ulcers Correct Answer A. a stroke
4. A check should generally be issued only when which one of the
following is available and properly signed?
A. purchase order
B. lien
C. warranty
D. general ledger Correct Answer A. purchase order
,5. Which class of fire extinguishers is appropriate for use on a
grease fire?
A. A
B. B
C. C
D. D Correct Answer B. B
6. The age-related clouding of the lens of the eye is called:
A. macular degeneration
B. a cataract
C. glaucoma
D. conjunctivitis Correct Answer B. a cataract
7. In collective bargaining, when labor and management select a
third party to decide an issue, and agree to accept that third
party's decision as final andbinding on both sides, the process is
called:
A. mediation
B. Arbitration
C. conciliation
D. subrogation Correct Answer B. Arbitration
, 8. Which one of the following steps should be taken first in a risk
management program?
A. Purchasing of adequate insurance
B. Conducting of employee safety drills
C. Identifying hazards and risks
D. Conducting staff in-services on incident reporting and accident
prevention. Correct Answer C. Identifying hazards and risks
9. Which of the following professionals is authorized to dispense
medications?
A. registered nurse
B. licensed nurse, physician and, in some states, medication aide.
C. licensed nurse and physician
D. pharmacist Correct Answer D. pharmacist
10 What was the quarterly turnover rate at an organization that
had 18 separations in the quarter, and that averaged 225
employees in the first month, 220 employees in the second
month, and 215 employees in the third month of the quarter?
A. 8 percent
B. 18 percent