, Sixth Edition
Understanding and
Managing Diversity
Readings, Cases, and Exercises
Carol P. Harvey
Assumption College, Professor Emerita
Suffolk University
M. June Allard
Assumption College
Worcester State University, Professor Emerita
Boston Columbus Indianapolis New York San Francisco Hoboken
Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montréal Toronto
Delhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
,Editor in Chief: Stephanie Wall Digital Development Manager: Robin Lazrus
Executive Editor: Kris Ellis-Levy Digital Project Manager: Alana Coles
Program Manager Team Lead: Ashley Santora MyLab Product Manager: Joan Waxman
Program Manager: Sarah Holle Creative Director: Jayne Conte
Editorial Assistant: Bernard Ollila Cover Designer: Bruce Kenselaar
Director of Marketing: Maggie Moylan Cover Photo/Illustration/Art:
Executive Marketing Manager: Erin Gardner © Santhosh Kumar/Shutterstock
Project Manager Team Lead: Judy Leale Media Project Manager: Lisa Rinaldi
Project Manager: Tom Benfatti Full-Service Project Management/Composition:
Operations Specialist: Michelle Klein Anand Natarajan/Integra Software Services
VP, Director of Digital Strategy & Assessment: Printer/Binder: Courier/Westford
Paul Gentile Cover Printer: Courier/Westford
Digital Editor: Brian Surette Text Font: 10/12 Minion Pro
Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear
on the appropriate page within text.
Copyright © 2015, 2012, 2009 by Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030. All rights
reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission
should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or
transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain
permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions
Department, 221 River Street, Hoboken, New Jersey 07030, or you may fax your request to 201-236-3290.
Many of the designations by manufacturers and sellers to distinguish their products are claimed as trademarks. Where
those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been
printed in initial caps or all caps.
Library of Congress Cataloging-in-Publication Data
Harvey, Carol P.
Understanding and managing diversity: readings, cases and exercises / Carol P. Harvey,
M. June Allard.—Sixth edition.
pages cm
ISBN-13: 978-0-13-354819-8 (alk. paper)
ISBN-10: 0-13-354819-8 (alk. paper)
1. Minorities—Employment—United States. 2. Multiculturalism—United States.
3. Personnel management—United States. I. Allard, M. June. II. Title.
HF5549.5.M5H37 2015
658.3008—dc23
2013048287
10 9 8 7 6 5 4 3 2 1
ISBN 10: 0-13-354819-8
ISBN 13: 978-0-13-354819-8
, From Carol: This book is dedicated to my family: Steve, Kevin,
Toni, David, Krista, and the marvelous Maeve. I could not have
done this project without their support.
From June: This book is dedicated to the late Roosevelt Thomas, Jr.,
whose dedication to diversity has been an inspiration.
Understanding and
Managing Diversity
Readings, Cases, and Exercises
Carol P. Harvey
Assumption College, Professor Emerita
Suffolk University
M. June Allard
Assumption College
Worcester State University, Professor Emerita
Boston Columbus Indianapolis New York San Francisco Hoboken
Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montréal Toronto
Delhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
,Editor in Chief: Stephanie Wall Digital Development Manager: Robin Lazrus
Executive Editor: Kris Ellis-Levy Digital Project Manager: Alana Coles
Program Manager Team Lead: Ashley Santora MyLab Product Manager: Joan Waxman
Program Manager: Sarah Holle Creative Director: Jayne Conte
Editorial Assistant: Bernard Ollila Cover Designer: Bruce Kenselaar
Director of Marketing: Maggie Moylan Cover Photo/Illustration/Art:
Executive Marketing Manager: Erin Gardner © Santhosh Kumar/Shutterstock
Project Manager Team Lead: Judy Leale Media Project Manager: Lisa Rinaldi
Project Manager: Tom Benfatti Full-Service Project Management/Composition:
Operations Specialist: Michelle Klein Anand Natarajan/Integra Software Services
VP, Director of Digital Strategy & Assessment: Printer/Binder: Courier/Westford
Paul Gentile Cover Printer: Courier/Westford
Digital Editor: Brian Surette Text Font: 10/12 Minion Pro
Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear
on the appropriate page within text.
Copyright © 2015, 2012, 2009 by Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030. All rights
reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission
should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or
transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain
permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions
Department, 221 River Street, Hoboken, New Jersey 07030, or you may fax your request to 201-236-3290.
Many of the designations by manufacturers and sellers to distinguish their products are claimed as trademarks. Where
those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been
printed in initial caps or all caps.
Library of Congress Cataloging-in-Publication Data
Harvey, Carol P.
Understanding and managing diversity: readings, cases and exercises / Carol P. Harvey,
M. June Allard.—Sixth edition.
pages cm
ISBN-13: 978-0-13-354819-8 (alk. paper)
ISBN-10: 0-13-354819-8 (alk. paper)
1. Minorities—Employment—United States. 2. Multiculturalism—United States.
3. Personnel management—United States. I. Allard, M. June. II. Title.
HF5549.5.M5H37 2015
658.3008—dc23
2013048287
10 9 8 7 6 5 4 3 2 1
ISBN 10: 0-13-354819-8
ISBN 13: 978-0-13-354819-8
, From Carol: This book is dedicated to my family: Steve, Kevin,
Toni, David, Krista, and the marvelous Maeve. I could not have
done this project without their support.
From June: This book is dedicated to the late Roosevelt Thomas, Jr.,
whose dedication to diversity has been an inspiration.
