TEST BANK
MANAGEMENT: A PRACTICAL INTRODUCTION
, Chapter 1. The Exceptional Manager: What You Do,
How You Do It
TRUE/FALSE - Write 'T' If The Statement Is True And 'F' If The Statement Is False.
1) At Times, To Be Efficient In Management Means NOT Using Resources In The Most
Cost- Effective Way.
⊚ True
⊚ False
2) Organizations Can Gain A Competitive Advantage Simply By Matching Their
Competition In Terms Of Cutting Costs And Responsiveness To Employees.
⊚ True
⊚ False
3) Innovation In Business Is Defined As Seeking Ways To Deliver Less Costly Goods
But In Similar Ways, Maintaining Employee Morale.
⊚ True
⊚ False
4) Telecommuting Has Been Found To Enhance Employee Satisfaction And Performance.
⊚ True
⊚ False
,5) Jorge Is Developing A New Employee Schedule For His Landscaping Business Due To
The Increase In Customer Calls During The Summer. While Doing This, Jorge Is Involved In
Organizing.
⊚ True
⊚ False
6) Amber, A District Manager For A Large Restaurant Chain, Is Comparing The Goals
Of Her Restaurants With Recent Sales. She Knows That Two Restaurants Are
Underperforming, So She Plans On Meeting With Those Managers To Discuss Corrective
Action; This Process Is The Controlling Managerial Function.
⊚ True
⊚ False
7) Tia Works For A Line Of High-End Fashion Clothing Stores. In Her Role, She Makes
Strategic Long-Term Decisions About Her Company’s Overall Direction, And She Creates The
Overall Corporate Goals, Policies, And Strategies. In Light Of These Tasks, Tia Must Be A
Middle Manager.
⊚ True
⊚ False
8) Leonardo Is A District Manager Who Oversees Several Store Managers In A National
Chain Of Retailers. Leonardo Reports Directly To The Vice President Of Stores And Marketing,
A Member Of Top Management. Leonardo Is A Middle Manager.
, ⊚ True
⊚ False
9) Mintzberg Concluded That Managers Play Three Broad Types Of Roles:
Interpersonal, Analytical, And Critical.
⊚ True
⊚ False
10) It’s Your Responsibility To Manage Your Career, But Others Can Also Make It Happen.
⊚ True
⊚ False
MULTIPLE CHOICE - Choose The One Alternative That Best Completes The Statement
Or Answers The Question.
11) Which One Of The Following Is One Way To Think About Management?
A) Efficiency In Motion
B) The Science Of Helping People
C) The Science Of Accomplishing Things
D) The Art Of Getting Things Done Through People
E) The Science Of Synergy
,12) April Works Diligently To Accomplish The Company Goals In An Efficienteand Effective
Mann Er, Utilizingeher Employees Through Planning, Organizing, Leading, And Controlling
Company Resour Ces. April Is
A) Developing Synergy.
B) Delegating.
C) Entrepreneurship.
D) Managing.
E) Vision Planning.
13) At XYZ Manufacturing, Employees Work Together To Achieve The Company Goals
And P Urposes. XYZ Manufacturing Is A(N)
A) Ad Hoc Team.
B) Organization.
C) Visionary.
D) User Of Stretch Goals.
E) Force.
14) Timothy, A Restaurant General Manager, Carefully Watches His Costs By Reusing Some
Items Th At In The Past Were Immediately Thrown Away. Timothy Is Aneexampleeof A(N)
Manager.
A) Effective
B) Diverse
C) Detail
D) Efficient
E) Macro
,15) Gray, A Supervisor, Is Known By Her Managers To Be Sharp In Her Decisions Andehas A
Good Tra Ck Record Of Meeting Her Goals; Gray Is A(N) Manager.
A) Effective
B) Diverse
C) Detail
D) Efficient
E) Macro
16) Management Is Defined As The Pursuit Of Organizational Goals
A) Efficiently And Effectively.
B) Correctly And With Synergy.
C) Economically.
D) Efficiently And In A Detailed-Oriented Manner.
E) With Passion And Effectiveness.
17) The Multiplier Effect Statesethat A Manager’s Influence On The Organization
A) Has Implications Far Beyond The Results That Can Be Achieved By One Person Acting
Alone
. B) Is Felt Repeatedly For Many Days.
C) Can Have Great And Continual Cost Implications.
D) Also Results In Large Consequences For Employees’ Families.
E) Can Result In Many Types Of Company Diversity.
18) Being Able To Is A Key Benefit For Those Who Study Management.
, A) Relate To Their Managers And Deal With Organizations Fromethe Outside
B) Better Manage Money
C) Relate To Coworkers And Deal Withetechnology
D) Sell Their Product
E) Counsel Workers On Personal And Family Issues
19) What Does Being A Manager Offer To An Employee?
A) Few Rewards Due To The Large Amount Of Stress
B) Many Rewardseapart From Money And Status
C) Being Exempt From Some Current Laws
D) Not Having To Stretch His Or Her Abilities
E) Littleeapartefrom Money And Status
20) Are Two Of Theeprimary Challenges Facingemanagers Today.
A) Dealingewith Employee Issues And Maintaining Good Records
B) Dealing With The Lack Of Information And Union Problems
C) Dealing With Union And Financial Issues
D) Managing For A Competitiveeadvantage And Diversity
E) Dealing With Ethical Dilemmas And Decreasing Diversity
21) Dennis, A Marketing Manager, Recently Attended A Management Workshop
Where He L Earned Of Mihaly Csikszentmihalyi’s View That The Ideal State That Many
People Seek Is
, A) Between A High And Low Pay Rate.
B) A Point Of Little Working And More Relaxing.
C) An Emotional Zone Somewhere Between Boredom And Anxiety.
D) Where Very Little Work Iserequired.
E) A High-Pressure Career That Makesean Individual Stronger.
22) Omega Manufacturing Employs Some Of The Top Professionals In Its Field, And Because
Of Th Eir Skills And Experience, Omega Is Highly Efficient And Outperforms Its Competitors.
Omega Man Ufacturing Has A(N) Over Its Competition.
A) Quality Mark
B) Effectiveness Advantage
C) Synergy
D) Leadership Dimension
E) Competitive Advantage
23) Davidson Production Is Keenly Aware Of The Need To Strive Daily To Produce Goods
And Se Rvices Moreeeffectively Than Its Competitors. Therefore, Davidson’s Management
Strives To
In Order To Achieve This Standard.
A) Maintain A Diverse Workforce
B) Be Responsive To Employees
C) Stay Involved With The Community
D) Maintain Quality And Efficiency
E) Increaseeits Global Presence
24) According To The
, Taking Care Of Customers Iseessential To Obtainingea Competitive Advantage.
, A) Golden Marketing Rule
B) First Law Of Business
C) Employee Rule
D) Profit-Generating Code
E) Synergy Focus
25) Even For Nonprofits, Sooner Or Later There Will Beeno Organization Without
A) Ethical Standards.
B) Good Laws.
C) The Employee Rule.
D) Customers.
E) Synergy Focus.
26) The Owners Of A Local Coffee Shop Routinely Try To Develop New Menu Items
And Seek Be Tter Ways Of Helpingetheir Customers. Is The Result Of Their Efforts.
A) Synergy
B) Theeproduction Objective
C) MBO
D) Efficiency
E) Innovation
27) Because Delta Development Services Is The Only Company That Supplies A Critical
Product F Or Clients, Customers Of Delta Are Likely To
, A) Put Up With Poor-Quality Products.
B) Stop Producing Products Needingethe Delta Part.
C) Be More Profitable.
D) Increase Company Synergy.
E) Pay Lower Prices For The Delta Parts.
28) Today, Companies Emphasize With Production.
A) Efficiency
B) Increased Synergy
C) Diversity
D) Training
E) Employee Happiness
29) In 2015, Approximately What Percentage Of The U.S. Population Was Foreign-Born?
A) 32 Percent
B) 21 Percent
C) 8 Percent
D) 50 Percent
E) 13 Percent
30) According To The Theory Of
, Noted By The Neweyork Times Columnist Thomas Friedman, Thereeis An Urge To
Address Th E Crises Of Destabilizingeclimate Change And Risingecompetition For Energy.
MANAGEMENT: A PRACTICAL INTRODUCTION
, Chapter 1. The Exceptional Manager: What You Do,
How You Do It
TRUE/FALSE - Write 'T' If The Statement Is True And 'F' If The Statement Is False.
1) At Times, To Be Efficient In Management Means NOT Using Resources In The Most
Cost- Effective Way.
⊚ True
⊚ False
2) Organizations Can Gain A Competitive Advantage Simply By Matching Their
Competition In Terms Of Cutting Costs And Responsiveness To Employees.
⊚ True
⊚ False
3) Innovation In Business Is Defined As Seeking Ways To Deliver Less Costly Goods
But In Similar Ways, Maintaining Employee Morale.
⊚ True
⊚ False
4) Telecommuting Has Been Found To Enhance Employee Satisfaction And Performance.
⊚ True
⊚ False
,5) Jorge Is Developing A New Employee Schedule For His Landscaping Business Due To
The Increase In Customer Calls During The Summer. While Doing This, Jorge Is Involved In
Organizing.
⊚ True
⊚ False
6) Amber, A District Manager For A Large Restaurant Chain, Is Comparing The Goals
Of Her Restaurants With Recent Sales. She Knows That Two Restaurants Are
Underperforming, So She Plans On Meeting With Those Managers To Discuss Corrective
Action; This Process Is The Controlling Managerial Function.
⊚ True
⊚ False
7) Tia Works For A Line Of High-End Fashion Clothing Stores. In Her Role, She Makes
Strategic Long-Term Decisions About Her Company’s Overall Direction, And She Creates The
Overall Corporate Goals, Policies, And Strategies. In Light Of These Tasks, Tia Must Be A
Middle Manager.
⊚ True
⊚ False
8) Leonardo Is A District Manager Who Oversees Several Store Managers In A National
Chain Of Retailers. Leonardo Reports Directly To The Vice President Of Stores And Marketing,
A Member Of Top Management. Leonardo Is A Middle Manager.
, ⊚ True
⊚ False
9) Mintzberg Concluded That Managers Play Three Broad Types Of Roles:
Interpersonal, Analytical, And Critical.
⊚ True
⊚ False
10) It’s Your Responsibility To Manage Your Career, But Others Can Also Make It Happen.
⊚ True
⊚ False
MULTIPLE CHOICE - Choose The One Alternative That Best Completes The Statement
Or Answers The Question.
11) Which One Of The Following Is One Way To Think About Management?
A) Efficiency In Motion
B) The Science Of Helping People
C) The Science Of Accomplishing Things
D) The Art Of Getting Things Done Through People
E) The Science Of Synergy
,12) April Works Diligently To Accomplish The Company Goals In An Efficienteand Effective
Mann Er, Utilizingeher Employees Through Planning, Organizing, Leading, And Controlling
Company Resour Ces. April Is
A) Developing Synergy.
B) Delegating.
C) Entrepreneurship.
D) Managing.
E) Vision Planning.
13) At XYZ Manufacturing, Employees Work Together To Achieve The Company Goals
And P Urposes. XYZ Manufacturing Is A(N)
A) Ad Hoc Team.
B) Organization.
C) Visionary.
D) User Of Stretch Goals.
E) Force.
14) Timothy, A Restaurant General Manager, Carefully Watches His Costs By Reusing Some
Items Th At In The Past Were Immediately Thrown Away. Timothy Is Aneexampleeof A(N)
Manager.
A) Effective
B) Diverse
C) Detail
D) Efficient
E) Macro
,15) Gray, A Supervisor, Is Known By Her Managers To Be Sharp In Her Decisions Andehas A
Good Tra Ck Record Of Meeting Her Goals; Gray Is A(N) Manager.
A) Effective
B) Diverse
C) Detail
D) Efficient
E) Macro
16) Management Is Defined As The Pursuit Of Organizational Goals
A) Efficiently And Effectively.
B) Correctly And With Synergy.
C) Economically.
D) Efficiently And In A Detailed-Oriented Manner.
E) With Passion And Effectiveness.
17) The Multiplier Effect Statesethat A Manager’s Influence On The Organization
A) Has Implications Far Beyond The Results That Can Be Achieved By One Person Acting
Alone
. B) Is Felt Repeatedly For Many Days.
C) Can Have Great And Continual Cost Implications.
D) Also Results In Large Consequences For Employees’ Families.
E) Can Result In Many Types Of Company Diversity.
18) Being Able To Is A Key Benefit For Those Who Study Management.
, A) Relate To Their Managers And Deal With Organizations Fromethe Outside
B) Better Manage Money
C) Relate To Coworkers And Deal Withetechnology
D) Sell Their Product
E) Counsel Workers On Personal And Family Issues
19) What Does Being A Manager Offer To An Employee?
A) Few Rewards Due To The Large Amount Of Stress
B) Many Rewardseapart From Money And Status
C) Being Exempt From Some Current Laws
D) Not Having To Stretch His Or Her Abilities
E) Littleeapartefrom Money And Status
20) Are Two Of Theeprimary Challenges Facingemanagers Today.
A) Dealingewith Employee Issues And Maintaining Good Records
B) Dealing With The Lack Of Information And Union Problems
C) Dealing With Union And Financial Issues
D) Managing For A Competitiveeadvantage And Diversity
E) Dealing With Ethical Dilemmas And Decreasing Diversity
21) Dennis, A Marketing Manager, Recently Attended A Management Workshop
Where He L Earned Of Mihaly Csikszentmihalyi’s View That The Ideal State That Many
People Seek Is
, A) Between A High And Low Pay Rate.
B) A Point Of Little Working And More Relaxing.
C) An Emotional Zone Somewhere Between Boredom And Anxiety.
D) Where Very Little Work Iserequired.
E) A High-Pressure Career That Makesean Individual Stronger.
22) Omega Manufacturing Employs Some Of The Top Professionals In Its Field, And Because
Of Th Eir Skills And Experience, Omega Is Highly Efficient And Outperforms Its Competitors.
Omega Man Ufacturing Has A(N) Over Its Competition.
A) Quality Mark
B) Effectiveness Advantage
C) Synergy
D) Leadership Dimension
E) Competitive Advantage
23) Davidson Production Is Keenly Aware Of The Need To Strive Daily To Produce Goods
And Se Rvices Moreeeffectively Than Its Competitors. Therefore, Davidson’s Management
Strives To
In Order To Achieve This Standard.
A) Maintain A Diverse Workforce
B) Be Responsive To Employees
C) Stay Involved With The Community
D) Maintain Quality And Efficiency
E) Increaseeits Global Presence
24) According To The
, Taking Care Of Customers Iseessential To Obtainingea Competitive Advantage.
, A) Golden Marketing Rule
B) First Law Of Business
C) Employee Rule
D) Profit-Generating Code
E) Synergy Focus
25) Even For Nonprofits, Sooner Or Later There Will Beeno Organization Without
A) Ethical Standards.
B) Good Laws.
C) The Employee Rule.
D) Customers.
E) Synergy Focus.
26) The Owners Of A Local Coffee Shop Routinely Try To Develop New Menu Items
And Seek Be Tter Ways Of Helpingetheir Customers. Is The Result Of Their Efforts.
A) Synergy
B) Theeproduction Objective
C) MBO
D) Efficiency
E) Innovation
27) Because Delta Development Services Is The Only Company That Supplies A Critical
Product F Or Clients, Customers Of Delta Are Likely To
, A) Put Up With Poor-Quality Products.
B) Stop Producing Products Needingethe Delta Part.
C) Be More Profitable.
D) Increase Company Synergy.
E) Pay Lower Prices For The Delta Parts.
28) Today, Companies Emphasize With Production.
A) Efficiency
B) Increased Synergy
C) Diversity
D) Training
E) Employee Happiness
29) In 2015, Approximately What Percentage Of The U.S. Population Was Foreign-Born?
A) 32 Percent
B) 21 Percent
C) 8 Percent
D) 50 Percent
E) 13 Percent
30) According To The Theory Of
, Noted By The Neweyork Times Columnist Thomas Friedman, Thereeis An Urge To
Address Th E Crises Of Destabilizingeclimate Change And Risingecompetition For Energy.
