Telecommunicator TCOLE(Completely solved)
Telecommunicator correct answersDispatcher or other emergency communications specialist
Emergency correct answersOccurrence or imminent threat of damage, injury, or loss of life or
property resulting from an extraordinary natural or man-made cause.
Ethics correct answersDiscipline dealing with what is good and bad; moral duty and obligation.
Study of the rules of the game of life. Set of rules and standards that govern individual conduct.
Ethical Decision Making tools correct answersTrustworthiness, Integrity, Promise-keeping,
Loyalty, Respect, Responsibility, Accountability, Pursuit of excellence, Self-restraint, Justice
and fairness, Caring, Civic virtue and citizenship.
Ethics Check Questions correct answersIs it Legal? Will actions violate laws, codes, or
constitutional rights? Is it balanced? Is my decision fair to everyone concerned? How will I feel
about myself? Will it withstand public scrutiny?
Available Resources in PSAP correct answersDirectories, Computerized Records, Contact info
for other agencies, organizations, or services, Supervisors, Databases, Media, community, or
organizational outlets, note or flip cards, Peace Officers, Co-workers/colleagues, Training
manuals and handbooks, Agency/department's written policies and procedures.
Confidentiality correct answersDistinguish between public or private information. Do not discuss
work related information in a personal setting.
Confidentiality Legal aspects correct answersTCIC/NCIC, Texas Privacy Act, HIPPA
Different phones and how they Affect 9-1-1 calls correct answersLandline: portable, digital,
wired
Cellular Phones.
Affect location finding.
Types of 9-1-1 Systems correct answersBasic System and Enhanced System
ALI correct answersAutomatic Location Identification: automatic number identification is
matched to address or location of phone from which a call is made. So you get both # and
Location
ANI correct answersAutomatic Number Identification: a feature that enables a service supplier to
identify the telephone number of a caller and give it to the telecommunicator
Base Rate correct answersPhone bill rate minus taxes, fees, license costs, or charges
Dispatch Method correct answersMethod of responding to a telephone request for emergency
service by which a public safety answering point decides on the proper action to be taken and
dispatches, when necessary, the appropriate emergency service unit.
, Local Exchange Access Lines correct answersAll types of lines or trunks that connect a service
user to the supplier's local telephone exchange office
9-1-1 correct answerstelecommunications service where the public can reach a public safety
answering point by dialing 9-1-1. Also: a system of processing emergency calls.
Principal Service Supplier correct answersthe entity that provides the most central office lines to
an emergency communication district
Private Safety Entity correct answersA private entity that provides emergency fire-fighting,
ambulance, or medical services.
Public Agency correct answersA municipality or county in this state that provides or has
authority to provide fire-fighting, law enforcement, ambulance, medical, or other emergency
services.
Public Safety Answering Point (PSAP) correct answersOperated continuously, Receive 9-1-1
calls and dispatch. First point of reception by a public safety agency. Serves the jurisdictions in
which it is located or other participating jurisdictions.
Relay Method correct answersThe answering point notes pertinent information and relays that
information to the appropriate pubic safety agency or other provider of emergency services for
action.
Selective Routing correct answersfeature provided with computerized 9-1-1 service which
automatically routes calls to the answering point.
Service Supplier correct answersentity providing local exchange access lines to a service user in
an emergency communication district.
Service user correct answersa person that is provided local exchange access lines, or their
equivalent, in an emergency communication district.
Transfer method correct answersMethod of responding by which a pubic safety answering point
transfers the call directly to the appropriate public safety agency or other provider of emergency
services for the appropriate action.
Data Base correct answersInformation stored in a management system that is a system of manual
procedures and computer programs used to create, store, and update the data required for the
selective routing and automatic location identification features in the provision of computerized
9-1-1 service.
Identification of incoming TTY/TDD Calls correct answersVoice announcer, tones, silence,
other (hearing carry over or Voice carry over)
Telecommunicator correct answersDispatcher or other emergency communications specialist
Emergency correct answersOccurrence or imminent threat of damage, injury, or loss of life or
property resulting from an extraordinary natural or man-made cause.
Ethics correct answersDiscipline dealing with what is good and bad; moral duty and obligation.
Study of the rules of the game of life. Set of rules and standards that govern individual conduct.
Ethical Decision Making tools correct answersTrustworthiness, Integrity, Promise-keeping,
Loyalty, Respect, Responsibility, Accountability, Pursuit of excellence, Self-restraint, Justice
and fairness, Caring, Civic virtue and citizenship.
Ethics Check Questions correct answersIs it Legal? Will actions violate laws, codes, or
constitutional rights? Is it balanced? Is my decision fair to everyone concerned? How will I feel
about myself? Will it withstand public scrutiny?
Available Resources in PSAP correct answersDirectories, Computerized Records, Contact info
for other agencies, organizations, or services, Supervisors, Databases, Media, community, or
organizational outlets, note or flip cards, Peace Officers, Co-workers/colleagues, Training
manuals and handbooks, Agency/department's written policies and procedures.
Confidentiality correct answersDistinguish between public or private information. Do not discuss
work related information in a personal setting.
Confidentiality Legal aspects correct answersTCIC/NCIC, Texas Privacy Act, HIPPA
Different phones and how they Affect 9-1-1 calls correct answersLandline: portable, digital,
wired
Cellular Phones.
Affect location finding.
Types of 9-1-1 Systems correct answersBasic System and Enhanced System
ALI correct answersAutomatic Location Identification: automatic number identification is
matched to address or location of phone from which a call is made. So you get both # and
Location
ANI correct answersAutomatic Number Identification: a feature that enables a service supplier to
identify the telephone number of a caller and give it to the telecommunicator
Base Rate correct answersPhone bill rate minus taxes, fees, license costs, or charges
Dispatch Method correct answersMethod of responding to a telephone request for emergency
service by which a public safety answering point decides on the proper action to be taken and
dispatches, when necessary, the appropriate emergency service unit.
, Local Exchange Access Lines correct answersAll types of lines or trunks that connect a service
user to the supplier's local telephone exchange office
9-1-1 correct answerstelecommunications service where the public can reach a public safety
answering point by dialing 9-1-1. Also: a system of processing emergency calls.
Principal Service Supplier correct answersthe entity that provides the most central office lines to
an emergency communication district
Private Safety Entity correct answersA private entity that provides emergency fire-fighting,
ambulance, or medical services.
Public Agency correct answersA municipality or county in this state that provides or has
authority to provide fire-fighting, law enforcement, ambulance, medical, or other emergency
services.
Public Safety Answering Point (PSAP) correct answersOperated continuously, Receive 9-1-1
calls and dispatch. First point of reception by a public safety agency. Serves the jurisdictions in
which it is located or other participating jurisdictions.
Relay Method correct answersThe answering point notes pertinent information and relays that
information to the appropriate pubic safety agency or other provider of emergency services for
action.
Selective Routing correct answersfeature provided with computerized 9-1-1 service which
automatically routes calls to the answering point.
Service Supplier correct answersentity providing local exchange access lines to a service user in
an emergency communication district.
Service user correct answersa person that is provided local exchange access lines, or their
equivalent, in an emergency communication district.
Transfer method correct answersMethod of responding by which a pubic safety answering point
transfers the call directly to the appropriate public safety agency or other provider of emergency
services for the appropriate action.
Data Base correct answersInformation stored in a management system that is a system of manual
procedures and computer programs used to create, store, and update the data required for the
selective routing and automatic location identification features in the provision of computerized
9-1-1 service.
Identification of incoming TTY/TDD Calls correct answersVoice announcer, tones, silence,
other (hearing carry over or Voice carry over)
