Solution Manual For Operations And Supply Chain
Management 17th Edition By (F. Robert Jacobs
1-1
,Table Of Content
Section One: Strategy, Products, And Capacity
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design Of Products And Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
5s Investment Analysis
Chapter 6: Learning Curves
Section Two: Manufacturing And Service Processes
Chapter 7: Manufacturing Processes
7s Manufacturingtechnology
Chapter 8: Facility Layout
Chapter 9: Service Processes
9s Healthcare
Chapter 10: Waiting Line Analysis And Simulation
Chapter 11: Process Design And Analysis
11s Operations Consulting
Chapter 12: Quality Management
Chapter 13: Statistical Quality Control
Section Three: Supply Chain Processes
Chapter 14: Lean Supply Chains
Chapter 15: Logistics And Distribution Management
1-2
,Chapter 16: Global Sourcing And Procurement
Section Four: Supply And Demand Planning And Control
Chapter 17: The Internet Of Things And Erp
Chapter 18: Forecasting
Chapter 19: Sales And Operations Planning
19s Linear Programming Using The Excel Solver
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning
Chapter 22: Workcenter Scheduling
22s Theory Of Constraints
1-3
, Operations And Supply Chain Management 17th Edition By F. Robert Jacobs
Chapter 1-22
Chapter 1
Operations And Supply Chain Management
Discussion Questions
1. Using Exhibit 1.3 As A Model, Describe The Source-Make-Deliver-Return Relationships In
The Following Systems:
a. An Airline
Source: Aircraft Manufacturer, In-Flight Food, Repair Parts, Computer Systems
Make: Aircraft And Flight Crew Scheduling, Ground Services Provided At Airports, Aircraft
Maintenance And Repair
Deliver: Outbound And Arriving Passenger Service, Baggage Handling
Return: Resolve Any Post-Service Issues Such As Lost Or Damaged Luggage
b. An Automobile Manufacturer
Source: Suppliers Of Components And Raw Materials
Make: Manufacturing Of Vehicles And Components Or Subassemblies To Be Sold As Spare
Parts
Deliver: Delivery To And Sales From Dealerships, Delivery Of Spare Parts To The Wholesale
System
Return: Warranty And Recall Repairs, Trade-Ins
c. A Hospital
Source: Medical Supplies, Cleaning Services, Disposal Services, Food Services, Qualified
Personnel
Make: Inpatient Rooms, Outpatient Clinics, Emergency Room, Operating Rooms
Deliver: Scheduling Patients, Providing Treatment, Ambulance Service, Family Counseling
Return: Billing Errors, Follow Up Visits
d. An Insurance Company
Source: Supplies Needed For The Office, Underwriters, Legal Authority To Operate
1-4
Management 17th Edition By (F. Robert Jacobs
1-1
,Table Of Content
Section One: Strategy, Products, And Capacity
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design Of Products And Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
5s Investment Analysis
Chapter 6: Learning Curves
Section Two: Manufacturing And Service Processes
Chapter 7: Manufacturing Processes
7s Manufacturingtechnology
Chapter 8: Facility Layout
Chapter 9: Service Processes
9s Healthcare
Chapter 10: Waiting Line Analysis And Simulation
Chapter 11: Process Design And Analysis
11s Operations Consulting
Chapter 12: Quality Management
Chapter 13: Statistical Quality Control
Section Three: Supply Chain Processes
Chapter 14: Lean Supply Chains
Chapter 15: Logistics And Distribution Management
1-2
,Chapter 16: Global Sourcing And Procurement
Section Four: Supply And Demand Planning And Control
Chapter 17: The Internet Of Things And Erp
Chapter 18: Forecasting
Chapter 19: Sales And Operations Planning
19s Linear Programming Using The Excel Solver
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning
Chapter 22: Workcenter Scheduling
22s Theory Of Constraints
1-3
, Operations And Supply Chain Management 17th Edition By F. Robert Jacobs
Chapter 1-22
Chapter 1
Operations And Supply Chain Management
Discussion Questions
1. Using Exhibit 1.3 As A Model, Describe The Source-Make-Deliver-Return Relationships In
The Following Systems:
a. An Airline
Source: Aircraft Manufacturer, In-Flight Food, Repair Parts, Computer Systems
Make: Aircraft And Flight Crew Scheduling, Ground Services Provided At Airports, Aircraft
Maintenance And Repair
Deliver: Outbound And Arriving Passenger Service, Baggage Handling
Return: Resolve Any Post-Service Issues Such As Lost Or Damaged Luggage
b. An Automobile Manufacturer
Source: Suppliers Of Components And Raw Materials
Make: Manufacturing Of Vehicles And Components Or Subassemblies To Be Sold As Spare
Parts
Deliver: Delivery To And Sales From Dealerships, Delivery Of Spare Parts To The Wholesale
System
Return: Warranty And Recall Repairs, Trade-Ins
c. A Hospital
Source: Medical Supplies, Cleaning Services, Disposal Services, Food Services, Qualified
Personnel
Make: Inpatient Rooms, Outpatient Clinics, Emergency Room, Operating Rooms
Deliver: Scheduling Patients, Providing Treatment, Ambulance Service, Family Counseling
Return: Billing Errors, Follow Up Visits
d. An Insurance Company
Source: Supplies Needed For The Office, Underwriters, Legal Authority To Operate
1-4
