NURS 272 Final Exam Questions With
Correct Answers
broad |opening |statement |- |CORRECT |ANSWER✔✔-Opening |statement |or |question |to |begin |
rapport.
|EX: |Nurse: |Good |morning |Mr. |Smith. |How |are |you |feeling |today? |(Said |with |presence |and |eye
|contact)
clarification |- |CORRECT |ANSWER✔✔-Seeking |to |make |clear |that |which |is |not |meaningful |or |
that |which |is |vague |
EX: |Nurse: |"Im |not |sure |that |I |follow..."
Restatement |- |CORRECT |ANSWER✔✔-repeating |the |main |idea |expressed
EX: |Client: |"I |hate |this |hospital." |Nurse: |"You |hate |this |hospital"
Paraphrasing |- |CORRECT |ANSWER✔✔-transforming |the |clients |words |into |the |nurses |words, |
keeping |the |meaning |intact
Reflection |- |CORRECT |ANSWER✔✔-Directing |back |to |the |client |feelings, |ideas, |or |questions
Summarization |- |CORRECT |ANSWER✔✔-organizing |and |summing |up |that |which |has |gone |
before
| EX: |Nurse: |"During |the |past |hour, |you |and |I |have |discussed......"
,Using |silence |- |CORRECT |ANSWER✔✔-utilizing |absence |of |verbal |communication
Offering |General |Leads |- |CORRECT |ANSWER✔✔-giving |encouragement |to |continue. |Includes |
nonverbal |such |as |head |nodding |and |paralanguage |such |as |"uh |huh". |
| EX: |Nurse: |"Go |on." |"And |then....." |"Tell |me...."
Making |or |sharing |observations |- |CORRECT |ANSWER✔✔-verbalizing |what |is |perceived
EX: |Nurse: |"You're |trembling...."
Giving |recognition |- |CORRECT |ANSWER✔✔-acknowledging, |indicating |awareness
| Nurse: |"I |see |that |you |have |fixed |your |hair |today."
Offering |self |- |CORRECT |ANSWER✔✔-making |oneself |available
| Nurse: |"I |will |stay |with |you |until |your |daughter |gets |here."
Encouraging |description |of |perception |- |CORRECT |ANSWER✔✔-encouraging |patient |to |
describe |how |he |sees |the |situation |& |its |meaning |for |him
Nurse: |"What |is |your |understanding |about |what |the |doctor |just |shared |with |you? |What |does |
this |mean |for |you |& |your |family |right |now?"
Encouraging |comparison |- |CORRECT |ANSWER✔✔-asking |that |similarities |and |differences |be |
noted |
,| Nurse: |"How |is |this |pain |compared |to |what |you |experienced |last |night?"
Focusing |- |CORRECT |ANSWER✔✔-concentrating |on |a |single |specific |point
Exploring |- |CORRECT |ANSWER✔✔-delving |further |into |a |subject |or |idea
EX: |Nurse: |"Tell |me |more |about |how |you |are |feeling |now"
Giving |information |- |CORRECT |ANSWER✔✔-making |available |the |facts |that |the |patient |needs
Nurse: |"It |is |unlikely |that |you |will |be |able |to |go |home |until |you |have |finished |these |new |tests |
that |your |doctor |told |you |about."
Verbalizing |the |implied |- |CORRECT |ANSWER✔✔-voicing |what |the |client |has |hinted |at |or |
suggested
Client: |"I |can't |talk |to |you |or |anyone. |It's |a |waste |of |time."
Nurse: |"Do |you |feel |that |no |one |understands?"
Seeking |validation |- |CORRECT |ANSWER✔✔-searching |for |mutual |understanding
Nurse: |"You |seem |to |be |feeling |better |now |after |your |bath." |Or |"I |believe |you |are |telling |me |
that......."
Acknowledge |- |CORRECT |ANSWER✔✔-Acknowledging |what |the |client |has |said |
, Nurse: |"im |sorry"
Sharing |- |CORRECT |ANSWER✔✔-Sharing |your |personal |experiences |AS |APPROPRIATE. |Use |
sparingly |and |
only |when |appropriate. |This |technique |must |be |used |for |the |client's |benefit |and |
not |to |meet |the |nurse's |needs. |*Can |easily |be |a |block*
Closing |- |CORRECT |ANSWER✔✔-statements |at |the |end |of |an |interaction |that |close |in |a |
meaningful |way
therapeutic |communication |- |CORRECT |ANSWER✔✔-communication |that |is |goal |directed |and |
focused |dialogue |between |nurse |and |patient. |involves |exchange |of |ideas, |feelings, |and |
attitudes |related |to |desired |heath |outcomes.
characteristics |and |purpose |of |therapeutic |communication |- |CORRECT |ANSWER✔✔-1. |client |
centered |
2. |goal |directed
3. |defined |rules |and |boundaries
4. |individualized |strategies: |nurse |adjusts |approaches |as |needed
5. |nonjudgemental
timing |of |therapeutic |communication |- |CORRECT |ANSWER✔✔-1. |emotional |readiness: |low |
readiness
2. |energy |conservation: |remember |Maslow
characteristics |of |verbal |communication |- |CORRECT |ANSWER✔✔-1. |words |are |symbols |used |to
|think |about |ideas, |share, |and |validate |meaning. |letters |are |symbols |of |vocalizations
2. |differences |influence |communication
Correct Answers
broad |opening |statement |- |CORRECT |ANSWER✔✔-Opening |statement |or |question |to |begin |
rapport.
|EX: |Nurse: |Good |morning |Mr. |Smith. |How |are |you |feeling |today? |(Said |with |presence |and |eye
|contact)
clarification |- |CORRECT |ANSWER✔✔-Seeking |to |make |clear |that |which |is |not |meaningful |or |
that |which |is |vague |
EX: |Nurse: |"Im |not |sure |that |I |follow..."
Restatement |- |CORRECT |ANSWER✔✔-repeating |the |main |idea |expressed
EX: |Client: |"I |hate |this |hospital." |Nurse: |"You |hate |this |hospital"
Paraphrasing |- |CORRECT |ANSWER✔✔-transforming |the |clients |words |into |the |nurses |words, |
keeping |the |meaning |intact
Reflection |- |CORRECT |ANSWER✔✔-Directing |back |to |the |client |feelings, |ideas, |or |questions
Summarization |- |CORRECT |ANSWER✔✔-organizing |and |summing |up |that |which |has |gone |
before
| EX: |Nurse: |"During |the |past |hour, |you |and |I |have |discussed......"
,Using |silence |- |CORRECT |ANSWER✔✔-utilizing |absence |of |verbal |communication
Offering |General |Leads |- |CORRECT |ANSWER✔✔-giving |encouragement |to |continue. |Includes |
nonverbal |such |as |head |nodding |and |paralanguage |such |as |"uh |huh". |
| EX: |Nurse: |"Go |on." |"And |then....." |"Tell |me...."
Making |or |sharing |observations |- |CORRECT |ANSWER✔✔-verbalizing |what |is |perceived
EX: |Nurse: |"You're |trembling...."
Giving |recognition |- |CORRECT |ANSWER✔✔-acknowledging, |indicating |awareness
| Nurse: |"I |see |that |you |have |fixed |your |hair |today."
Offering |self |- |CORRECT |ANSWER✔✔-making |oneself |available
| Nurse: |"I |will |stay |with |you |until |your |daughter |gets |here."
Encouraging |description |of |perception |- |CORRECT |ANSWER✔✔-encouraging |patient |to |
describe |how |he |sees |the |situation |& |its |meaning |for |him
Nurse: |"What |is |your |understanding |about |what |the |doctor |just |shared |with |you? |What |does |
this |mean |for |you |& |your |family |right |now?"
Encouraging |comparison |- |CORRECT |ANSWER✔✔-asking |that |similarities |and |differences |be |
noted |
,| Nurse: |"How |is |this |pain |compared |to |what |you |experienced |last |night?"
Focusing |- |CORRECT |ANSWER✔✔-concentrating |on |a |single |specific |point
Exploring |- |CORRECT |ANSWER✔✔-delving |further |into |a |subject |or |idea
EX: |Nurse: |"Tell |me |more |about |how |you |are |feeling |now"
Giving |information |- |CORRECT |ANSWER✔✔-making |available |the |facts |that |the |patient |needs
Nurse: |"It |is |unlikely |that |you |will |be |able |to |go |home |until |you |have |finished |these |new |tests |
that |your |doctor |told |you |about."
Verbalizing |the |implied |- |CORRECT |ANSWER✔✔-voicing |what |the |client |has |hinted |at |or |
suggested
Client: |"I |can't |talk |to |you |or |anyone. |It's |a |waste |of |time."
Nurse: |"Do |you |feel |that |no |one |understands?"
Seeking |validation |- |CORRECT |ANSWER✔✔-searching |for |mutual |understanding
Nurse: |"You |seem |to |be |feeling |better |now |after |your |bath." |Or |"I |believe |you |are |telling |me |
that......."
Acknowledge |- |CORRECT |ANSWER✔✔-Acknowledging |what |the |client |has |said |
, Nurse: |"im |sorry"
Sharing |- |CORRECT |ANSWER✔✔-Sharing |your |personal |experiences |AS |APPROPRIATE. |Use |
sparingly |and |
only |when |appropriate. |This |technique |must |be |used |for |the |client's |benefit |and |
not |to |meet |the |nurse's |needs. |*Can |easily |be |a |block*
Closing |- |CORRECT |ANSWER✔✔-statements |at |the |end |of |an |interaction |that |close |in |a |
meaningful |way
therapeutic |communication |- |CORRECT |ANSWER✔✔-communication |that |is |goal |directed |and |
focused |dialogue |between |nurse |and |patient. |involves |exchange |of |ideas, |feelings, |and |
attitudes |related |to |desired |heath |outcomes.
characteristics |and |purpose |of |therapeutic |communication |- |CORRECT |ANSWER✔✔-1. |client |
centered |
2. |goal |directed
3. |defined |rules |and |boundaries
4. |individualized |strategies: |nurse |adjusts |approaches |as |needed
5. |nonjudgemental
timing |of |therapeutic |communication |- |CORRECT |ANSWER✔✔-1. |emotional |readiness: |low |
readiness
2. |energy |conservation: |remember |Maslow
characteristics |of |verbal |communication |- |CORRECT |ANSWER✔✔-1. |words |are |symbols |used |to
|think |about |ideas, |share, |and |validate |meaning. |letters |are |symbols |of |vocalizations
2. |differences |influence |communication
