USPS Sales & Services Associate
Training correctly answered to pass
Reality - correct answer ✔✔Perception is
Grow revenue, increase market share, develop lifetime customers. - correct answer ✔✔What
are our goals?
Body movement, facial expressions, personal space. - correct answer ✔✔What are some non-
verbal communication cues?
True. - correct answer ✔✔The SSA shows communication is occurring when they ask the
hazmat question?
Squarely face the person. Open your posture. Lean towards the sender. Eye contact. Relax. -
correct answer ✔✔Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent?
The value to the customer of the product features and benefits....how the customer feels the
product meets their needs. - correct answer ✔✔What is a value proposition?
The understanding of a customer's needs through the use of probing questions and careful
listening. - correct answer ✔✔What is "need satisfaction selling"?
I need, I want, I'm looking for, It's important, etc. - correct answer ✔✔What are some examples
of the use of the "language of needs"?
,Needs. - correct answer ✔✔When you sell maximum value you are meeting the customer's
__________.
A desire to improve or accomplish something. - correct answer ✔✔What is a need?
A successful sales transaction. - correct answer ✔✔An informed mutual decision with the
customer on service/products is ___________.
Greet, Inquire, Suggest, Thank. - correct answer ✔✔What does G.I.S.T. stand for in the
processing of engaging customers?
Message. - correct answer ✔✔A common myth in communication is that listeners receive the
same ______ all the time.
Suggest. - correct answer ✔✔If you ask a customer if they would like to send a package Priority
Mail Express, which is guaranteed to arrive tomorrow, with $100 insurance and tracking
included.....what park of G.I.S.T. would this be?
Stamps, PO Boxes, money orders, packaging supplies, greeting cards, passports. - correct
answer ✔✔Once you determine how a customer wants to mail a package and have offered
additional insurance, what additional products may you suggest?
70 lbx. - correct answer ✔✔What is the maximum weight for any package?
Combine the length plus girth. - correct answer ✔✔How do you determine the dimensions of a
mailpiece?
Letters, flats (large envelopes), machinable parcels (SPRS), irregular parcels and outside parcels
(both non-machinable). - correct answer ✔✔What are the 5 processing categories?
, Clean, stocked and Friendly...Everyday!. - correct answer ✔✔What is our "Retail Motto"?
130" for standard post only. Oversize charges will apply for packages exceeding 108". - correct
answer ✔✔What is the maximum length and girth (combined) for a parcel?
Packages weighing less than 20 lbs that measure over 84" but not more than 108" (length +
girth combined) that are shipped Priority mail zones 104 or Standard to all zones. - correct
answer ✔✔When are balloon charges applied?
Parcel rate. - correct answer ✔✔If an article meets the size qualifications for a large envelope
(flat) but is rigid...what price category is it charged?
Flat (large envelope). - correct answer ✔✔If a letter size envelope is thicker than 1/4" but is
even in thickness....what price category is it charged?
20 lb rate. - correct answer ✔✔What is a customer charged when a balloon surcharge applies?
Only for Priority packages which exceed 1 cubic foot and are mailed zones 5-8. - correct answer
✔✔When is DIM (dimensional) weight applied?
Weight. - correct answer ✔✔Dimensional weight pricing is determined by length, width and
thickness (height) and __________.
Letter. - correct answer ✔✔What is the only article that can possibly have a non-machinable
surcharge?
Non-mailable. - correct answer ✔✔If an article is too heavy, too large or too small it is
______________.
Training correctly answered to pass
Reality - correct answer ✔✔Perception is
Grow revenue, increase market share, develop lifetime customers. - correct answer ✔✔What
are our goals?
Body movement, facial expressions, personal space. - correct answer ✔✔What are some non-
verbal communication cues?
True. - correct answer ✔✔The SSA shows communication is occurring when they ask the
hazmat question?
Squarely face the person. Open your posture. Lean towards the sender. Eye contact. Relax. -
correct answer ✔✔Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent?
The value to the customer of the product features and benefits....how the customer feels the
product meets their needs. - correct answer ✔✔What is a value proposition?
The understanding of a customer's needs through the use of probing questions and careful
listening. - correct answer ✔✔What is "need satisfaction selling"?
I need, I want, I'm looking for, It's important, etc. - correct answer ✔✔What are some examples
of the use of the "language of needs"?
,Needs. - correct answer ✔✔When you sell maximum value you are meeting the customer's
__________.
A desire to improve or accomplish something. - correct answer ✔✔What is a need?
A successful sales transaction. - correct answer ✔✔An informed mutual decision with the
customer on service/products is ___________.
Greet, Inquire, Suggest, Thank. - correct answer ✔✔What does G.I.S.T. stand for in the
processing of engaging customers?
Message. - correct answer ✔✔A common myth in communication is that listeners receive the
same ______ all the time.
Suggest. - correct answer ✔✔If you ask a customer if they would like to send a package Priority
Mail Express, which is guaranteed to arrive tomorrow, with $100 insurance and tracking
included.....what park of G.I.S.T. would this be?
Stamps, PO Boxes, money orders, packaging supplies, greeting cards, passports. - correct
answer ✔✔Once you determine how a customer wants to mail a package and have offered
additional insurance, what additional products may you suggest?
70 lbx. - correct answer ✔✔What is the maximum weight for any package?
Combine the length plus girth. - correct answer ✔✔How do you determine the dimensions of a
mailpiece?
Letters, flats (large envelopes), machinable parcels (SPRS), irregular parcels and outside parcels
(both non-machinable). - correct answer ✔✔What are the 5 processing categories?
, Clean, stocked and Friendly...Everyday!. - correct answer ✔✔What is our "Retail Motto"?
130" for standard post only. Oversize charges will apply for packages exceeding 108". - correct
answer ✔✔What is the maximum length and girth (combined) for a parcel?
Packages weighing less than 20 lbs that measure over 84" but not more than 108" (length +
girth combined) that are shipped Priority mail zones 104 or Standard to all zones. - correct
answer ✔✔When are balloon charges applied?
Parcel rate. - correct answer ✔✔If an article meets the size qualifications for a large envelope
(flat) but is rigid...what price category is it charged?
Flat (large envelope). - correct answer ✔✔If a letter size envelope is thicker than 1/4" but is
even in thickness....what price category is it charged?
20 lb rate. - correct answer ✔✔What is a customer charged when a balloon surcharge applies?
Only for Priority packages which exceed 1 cubic foot and are mailed zones 5-8. - correct answer
✔✔When is DIM (dimensional) weight applied?
Weight. - correct answer ✔✔Dimensional weight pricing is determined by length, width and
thickness (height) and __________.
Letter. - correct answer ✔✔What is the only article that can possibly have a non-machinable
surcharge?
Non-mailable. - correct answer ✔✔If an article is too heavy, too large or too small it is
______________.
