NAHAM CHAA PRACTICE TEST MATERIAL
EXAM WITH CORRECT ACTUAL
QUESTIONS AND CORRECTLY WELL
DEFINED ANSWERS LATEST ALREADY
GRADED A+ 2025 – 2026
What should be done if a patient does not have a referral but needs to see a
specialist? - ANSWERS-Refer the patient to their primary care provider for a
referral
What is the function of the Explanation of Benefits (EOB) document? -
ANSWERS-To summarize the cost of healthcare services and patient's
financial responsibility
In which scenario might a healthcare access associate assist a patient with
applying for Medicaid? - ANSWERS-When the patient's insurance coverage is
denied and they have low income
, What is the best way to handle a situation where a patient's insurance claim
is denied? - ANSWERS-Explain the reason for the denial, discuss possible next
steps, and offer assistance in appealing the decision
How should a healthcare access associate approach a situation where a
patient is confused about their appointment time? - ANSWERS-Reconfirm the
appointment time and provide a written confirmation or documentation of
the schedule
A patient expresses confusion about their billing statement. How would the
Healthcare access associate handle this situation? - ANSWERS-Explain the
charges on the statement and offer to assist with any questions
Which of the following practices is a violation of HIPAA regulations? -
ANSWERS-Accessing patient records without a valid reason or authorization
What is the primary role of a healthcare access associate? - ANSWERS-To
manage and coordinate patient access to healthcare services
Which term refers to the process of evaluating the medical necessity of a
procedure before it is performed? - ANSWERS-Utilization review
When a patient is scheduled for a procedure, what information should be
verified during the procedure registrations process? - ANSWERS-Patient's
insurance coverage and benefits
What is the most appropriate action if a patient's insurance information is
incomplete at the time of their appointment? - ANSWERS-Request that the
patient provide addition insurance details right away
EXAM WITH CORRECT ACTUAL
QUESTIONS AND CORRECTLY WELL
DEFINED ANSWERS LATEST ALREADY
GRADED A+ 2025 – 2026
What should be done if a patient does not have a referral but needs to see a
specialist? - ANSWERS-Refer the patient to their primary care provider for a
referral
What is the function of the Explanation of Benefits (EOB) document? -
ANSWERS-To summarize the cost of healthcare services and patient's
financial responsibility
In which scenario might a healthcare access associate assist a patient with
applying for Medicaid? - ANSWERS-When the patient's insurance coverage is
denied and they have low income
, What is the best way to handle a situation where a patient's insurance claim
is denied? - ANSWERS-Explain the reason for the denial, discuss possible next
steps, and offer assistance in appealing the decision
How should a healthcare access associate approach a situation where a
patient is confused about their appointment time? - ANSWERS-Reconfirm the
appointment time and provide a written confirmation or documentation of
the schedule
A patient expresses confusion about their billing statement. How would the
Healthcare access associate handle this situation? - ANSWERS-Explain the
charges on the statement and offer to assist with any questions
Which of the following practices is a violation of HIPAA regulations? -
ANSWERS-Accessing patient records without a valid reason or authorization
What is the primary role of a healthcare access associate? - ANSWERS-To
manage and coordinate patient access to healthcare services
Which term refers to the process of evaluating the medical necessity of a
procedure before it is performed? - ANSWERS-Utilization review
When a patient is scheduled for a procedure, what information should be
verified during the procedure registrations process? - ANSWERS-Patient's
insurance coverage and benefits
What is the most appropriate action if a patient's insurance information is
incomplete at the time of their appointment? - ANSWERS-Request that the
patient provide addition insurance details right away
