ASAP PACE CERTIFICATE QUESTIONS AND
ANSWERS LATEST 2025-2026 EXAM UPDATE
Body Language Elements - Answer-Eye Contact, Facial Expression,
Positioning, Gestures
Eye contact - maintain good eye contact
facial expressions - maintain a neutral expression or mirror the person
who is talking to you to ensure understanding
positioning - no crossed arms
gestures - positive gestures
Context Elements - Answer-Place, People, Purpose
Context has a lot to do with the type of conversation to be had. This
determines what to say and what not to say.
Place - where is the communication happening?
People - who are you talking to and who is around you? what is your
relationship to them?
Purpose - why is the communication taking place.
we must take all of this into account when deciding how to
communicate.
, Listening - Answer-Empathetic listening is when the listener echoes,
restates and clarifies.
Can be non-verbal or verbal.
Can be passive or active.
Passive listening is when you listen to a podcast; there is no need to
communicate. Someone is giving a speech.
Active listening means you engage with the communicator and give
feedback.
non-verbal listening means
-not interrupting
-removing distractions
-nodding
-mirroring the communicator - similar gestures and movements and
positioning
-taking notes
verbal listening means:
-probe/ask questions - dig deeper for more information w/ open-ended
questions
-clarify - Yes or no only questions. "did we meet the deadline?"
-paraphrase for understanding in your own words
-reflect - sharing the emotional meaning of what you heard. "it sounds
like you are stressed."
,- encourage - small affirmations that you give to let people know you are
listening. "Yes I see" "Okay" "wow"
Non-Verbal Listening Skills - Answer-Don't interrupt, remove
distractions, nod, mirror the communicator, take notes
Verbal Listening Skills - Answer-Probe, clarify, paraphrase, reflect,
encourage
4 Communication Styles - Answer-1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Direct - Director, socializer - politician
Guarded - the director, the thinker
Unguarded - the relator, the socialized - relationships are important
Indirect - the thinker, the relator
Emotional Intelligence (EI) - Answer-the ability to perceive,
understand, manage, and use emotions
The elements of emotional intelligence
PERSONAL COMPETENCE:
-Self awareness - aware of own emotions in the moment
, -self-management - managing those emotions and behaviors, being
professional
SOCIAL COMPETENCE:
-social awareness - Being aware of others emotions and responding
positively
-relationship management -
Emotional hijacking - deeply emotional response to situations and has
shut down the rational part of the brain. "road-rage"
Elements of Emotional Intelligence (EQ) - Answer-Personal
Competence, Social Competence
Personal Competence (EQ) Elements - Answer-Self-Awareness, Self-
Management
Social Competence (EQ) Elements - Answer-Social Awareness,
Relationship Management
Self-Awareness (EQ) - Answer-Understand your own emotions
Self-Management (EQ) - Answer-Managing your own emotions and
behaviors
Social Awareness (EQ) - Answer-Identify and understand the emotions
of others
ANSWERS LATEST 2025-2026 EXAM UPDATE
Body Language Elements - Answer-Eye Contact, Facial Expression,
Positioning, Gestures
Eye contact - maintain good eye contact
facial expressions - maintain a neutral expression or mirror the person
who is talking to you to ensure understanding
positioning - no crossed arms
gestures - positive gestures
Context Elements - Answer-Place, People, Purpose
Context has a lot to do with the type of conversation to be had. This
determines what to say and what not to say.
Place - where is the communication happening?
People - who are you talking to and who is around you? what is your
relationship to them?
Purpose - why is the communication taking place.
we must take all of this into account when deciding how to
communicate.
, Listening - Answer-Empathetic listening is when the listener echoes,
restates and clarifies.
Can be non-verbal or verbal.
Can be passive or active.
Passive listening is when you listen to a podcast; there is no need to
communicate. Someone is giving a speech.
Active listening means you engage with the communicator and give
feedback.
non-verbal listening means
-not interrupting
-removing distractions
-nodding
-mirroring the communicator - similar gestures and movements and
positioning
-taking notes
verbal listening means:
-probe/ask questions - dig deeper for more information w/ open-ended
questions
-clarify - Yes or no only questions. "did we meet the deadline?"
-paraphrase for understanding in your own words
-reflect - sharing the emotional meaning of what you heard. "it sounds
like you are stressed."
,- encourage - small affirmations that you give to let people know you are
listening. "Yes I see" "Okay" "wow"
Non-Verbal Listening Skills - Answer-Don't interrupt, remove
distractions, nod, mirror the communicator, take notes
Verbal Listening Skills - Answer-Probe, clarify, paraphrase, reflect,
encourage
4 Communication Styles - Answer-1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Direct - Director, socializer - politician
Guarded - the director, the thinker
Unguarded - the relator, the socialized - relationships are important
Indirect - the thinker, the relator
Emotional Intelligence (EI) - Answer-the ability to perceive,
understand, manage, and use emotions
The elements of emotional intelligence
PERSONAL COMPETENCE:
-Self awareness - aware of own emotions in the moment
, -self-management - managing those emotions and behaviors, being
professional
SOCIAL COMPETENCE:
-social awareness - Being aware of others emotions and responding
positively
-relationship management -
Emotional hijacking - deeply emotional response to situations and has
shut down the rational part of the brain. "road-rage"
Elements of Emotional Intelligence (EQ) - Answer-Personal
Competence, Social Competence
Personal Competence (EQ) Elements - Answer-Self-Awareness, Self-
Management
Social Competence (EQ) Elements - Answer-Social Awareness,
Relationship Management
Self-Awareness (EQ) - Answer-Understand your own emotions
Self-Management (EQ) - Answer-Managing your own emotions and
behaviors
Social Awareness (EQ) - Answer-Identify and understand the emotions
of others
