Mock exam Communication Organization & Management 2022
This mock exam is developed to give you an impression of the types of questions that will be
asked in the exam. This means that not all topics are covered in this mock exam and that the final
exam will have more questions (see below). Though, the mix of types of questions in this mock
exam will be representative of the final exam.
Generally speaking, you should expect the following questions on a multiple choice exam:
- Recall
- Application
- Making connections between different theories
- True or false statements
The final exam will contain multiple choice questions (≈ 60 points) and an open-ended question (≈
10 points). That exam covers the topics of this course:
1. Organisations in health care, organisational structure & design trade-offs (week 1)
2. Transdisciplinary perspective on organisations (week 2)
3. Organisational change (week 3)
4. Motivation (week 4)
5. Conflict (week 5)
6. Leadership (week 6)
7. Applied Statistics
The exam covers the lectures and mandatory reading materials.
N.B. the answers are giving at the end of the mock exam
Topic: Organisations in health care, organisational design trade-offs and organisational
structure
Question 1 (APPLICATION)
Lisa works in home care. She visits 35 houses each day to help community-dwelling elderly to put on
their compression stockings.
How can Lisa’s job be best described?
a. Low levels of specialisation
b. Horizontal differentiation
c. Matrix structure
d. Vertical differentiation
1
, Question 2 (APPLICATION)
The company below is divided into divisions, each division has full autonomous control over their
resources and operations and collaborations
An organisation that is organized like this is Johnson & Johnson which has 3 divisions: consumer,
pharmaceutical and medical devices.
What type of organisational structure is depicted?
a. Functional structure
b. Program/service line structure
c. Matrix structure
d. Organic structure
Question 3 (RECALL)
Organisational structures are the sum of design trade-offs. Which design-trade off would you expect
in a mechanic structure?
a. Differentiation
b. Decentralisation
c. Autonomy
d. Wide span of control
2
This mock exam is developed to give you an impression of the types of questions that will be
asked in the exam. This means that not all topics are covered in this mock exam and that the final
exam will have more questions (see below). Though, the mix of types of questions in this mock
exam will be representative of the final exam.
Generally speaking, you should expect the following questions on a multiple choice exam:
- Recall
- Application
- Making connections between different theories
- True or false statements
The final exam will contain multiple choice questions (≈ 60 points) and an open-ended question (≈
10 points). That exam covers the topics of this course:
1. Organisations in health care, organisational structure & design trade-offs (week 1)
2. Transdisciplinary perspective on organisations (week 2)
3. Organisational change (week 3)
4. Motivation (week 4)
5. Conflict (week 5)
6. Leadership (week 6)
7. Applied Statistics
The exam covers the lectures and mandatory reading materials.
N.B. the answers are giving at the end of the mock exam
Topic: Organisations in health care, organisational design trade-offs and organisational
structure
Question 1 (APPLICATION)
Lisa works in home care. She visits 35 houses each day to help community-dwelling elderly to put on
their compression stockings.
How can Lisa’s job be best described?
a. Low levels of specialisation
b. Horizontal differentiation
c. Matrix structure
d. Vertical differentiation
1
, Question 2 (APPLICATION)
The company below is divided into divisions, each division has full autonomous control over their
resources and operations and collaborations
An organisation that is organized like this is Johnson & Johnson which has 3 divisions: consumer,
pharmaceutical and medical devices.
What type of organisational structure is depicted?
a. Functional structure
b. Program/service line structure
c. Matrix structure
d. Organic structure
Question 3 (RECALL)
Organisational structures are the sum of design trade-offs. Which design-trade off would you expect
in a mechanic structure?
a. Differentiation
b. Decentralisation
c. Autonomy
d. Wide span of control
2
