CPXP PRACTICE EXAM 2025 UPDATE QUESTIONS AND CORRECT
VERIFIED ANSWERS ALREADY GRADED A+ (BRAND NEW VISION)
The patient experience professional is tasked with reviewing written comments received in
response to its patient survey. Of the following tools what tool would be MOST useful to sort
and organize the comments? - answersAffinity Diagram
What BEST describes the median - answersThe 50th percentile (middle)
You are planning to share PX data, when you are communicating PX results to physicians what is
the BEST tactic - answersEnsure the data is reliable and valid
Improving experience requires change, and by extension, change management. Before change
can be made, leaders must - answersEffectively Address and resistance (introduce the why,
communicate)
_____is the most common and most widely known of the improvement methods -
answersPDCA/PDSA
Outcome/process: Average blood pressure levels of all patients seen in the month of october -
answersoutcome
outcome/process: percentage of patients whose blood pressure was measured during every
office visit in october - answersprocess
outcome/process: Hospital readmission rates in 2018 - answersOutcome
, Outcome/process: Percentage of nurses doing hourly rounding in 2018 - answersProcess
outcome/process: Number of complaints for ED wait times - answersOutcome
The most commonly recognized way to utilize PFA is - answersthrough PFAC
Shared Decision making ties together - answersQuality, Experience, Partnership
Which of the following is the BEST example of a process measure of a hospital -
answersPercentage of nursing staff completing hourly rounding logs
The process by which a patient and provider make health care decisions together, taking into
account the best scientific evidence available as well as the patients values and preferences is
COMMONLY described as - answersShared Decision Making
Building a case for your organization to form a patient and family advisory council, name the
benefits - answersEXCEPT: Decreases likelihood of patient leaving against medical advice
supports creation of patient centered care culture
promotes partnership with family and patients
effective method of receiving and responding to patients needs
The following is NOT an example of gemba - answersdirector auditing a clinic managers work
(A gemba involves direct contact with a customer-patient)
The sum of all _____shaped by an organizations____that influence patients_____accross the
____of care - answersinteractions, culture, perceptions, continuum
VERIFIED ANSWERS ALREADY GRADED A+ (BRAND NEW VISION)
The patient experience professional is tasked with reviewing written comments received in
response to its patient survey. Of the following tools what tool would be MOST useful to sort
and organize the comments? - answersAffinity Diagram
What BEST describes the median - answersThe 50th percentile (middle)
You are planning to share PX data, when you are communicating PX results to physicians what is
the BEST tactic - answersEnsure the data is reliable and valid
Improving experience requires change, and by extension, change management. Before change
can be made, leaders must - answersEffectively Address and resistance (introduce the why,
communicate)
_____is the most common and most widely known of the improvement methods -
answersPDCA/PDSA
Outcome/process: Average blood pressure levels of all patients seen in the month of october -
answersoutcome
outcome/process: percentage of patients whose blood pressure was measured during every
office visit in october - answersprocess
outcome/process: Hospital readmission rates in 2018 - answersOutcome
, Outcome/process: Percentage of nurses doing hourly rounding in 2018 - answersProcess
outcome/process: Number of complaints for ED wait times - answersOutcome
The most commonly recognized way to utilize PFA is - answersthrough PFAC
Shared Decision making ties together - answersQuality, Experience, Partnership
Which of the following is the BEST example of a process measure of a hospital -
answersPercentage of nursing staff completing hourly rounding logs
The process by which a patient and provider make health care decisions together, taking into
account the best scientific evidence available as well as the patients values and preferences is
COMMONLY described as - answersShared Decision Making
Building a case for your organization to form a patient and family advisory council, name the
benefits - answersEXCEPT: Decreases likelihood of patient leaving against medical advice
supports creation of patient centered care culture
promotes partnership with family and patients
effective method of receiving and responding to patients needs
The following is NOT an example of gemba - answersdirector auditing a clinic managers work
(A gemba involves direct contact with a customer-patient)
The sum of all _____shaped by an organizations____that influence patients_____accross the
____of care - answersinteractions, culture, perceptions, continuum
