HP POINT OF SALE SERVICE AND SUPPORT ASSESSMENT
NEWEST ACTUAL 2025/2026 WITH COMPLETE UPDATED
QUESTIONS AND CORRECT ANSWERS/VERIFIED/GRADED A+
What does omni directional operation of the Barcode Scanner
provide?
A: Ability to write as well as read barcodes.
B: Ability to scan in either a forward or backward direction.
C: Ability to scan both 1D and 2D barcodes.
D: An ergonomic handle that can be positioned on either side. -
----Answers----C
What should a customer do before installing devices to the
powered USB ports on the rear of the HP Retail Expansion
Dock?
A: Test the powered USB device on another system to ensure it
is working correctly.
B: Make sure the power cord from the expansion dock is
disconnected from the wall socket.
,C: Unplug all other devices and then replug the device.
D: Power off the system, connect the device, and then power
on the system. - ----Answers----D
How can you verify a successful installation of the HP MSR in
USB-HID mode?
A: Launch the MSR OPOS Test utility and then select the MSR
model.
B: Open Microsoft Notepad and swipe a credit card.
C: Open the MSR drivers from Windows control panel.
D: Check the MSR's LED status after installation and power on.
- ----Answers----B
What should you do to isolate and resolve an issue with the HP
POS thermal receipt printer? (Select three.)
A: Reset the printer.
B: Run the printer tests.
C: Remove other OPOS devices.
, D: Note LED activity.
E: Reinstall JPOS drivers. - ----Answers----A
B
D
After installing the hardware and drivers on a new HP LCD
Touchscreen Monitor, what additional step should the
customer take before using it for the first time?
A: Adjust the contrast and brightness settings.
B: Nothing further needs to be done.
C: Clean the display using a soft cloth.
D: Perform touch screen alignment. - ----Answers----D
What button on the printer should be pressed after a paper
jam or fault condition occurs on the HP receipt printers?
A: Open lid button
B: Paper feed button
NEWEST ACTUAL 2025/2026 WITH COMPLETE UPDATED
QUESTIONS AND CORRECT ANSWERS/VERIFIED/GRADED A+
What does omni directional operation of the Barcode Scanner
provide?
A: Ability to write as well as read barcodes.
B: Ability to scan in either a forward or backward direction.
C: Ability to scan both 1D and 2D barcodes.
D: An ergonomic handle that can be positioned on either side. -
----Answers----C
What should a customer do before installing devices to the
powered USB ports on the rear of the HP Retail Expansion
Dock?
A: Test the powered USB device on another system to ensure it
is working correctly.
B: Make sure the power cord from the expansion dock is
disconnected from the wall socket.
,C: Unplug all other devices and then replug the device.
D: Power off the system, connect the device, and then power
on the system. - ----Answers----D
How can you verify a successful installation of the HP MSR in
USB-HID mode?
A: Launch the MSR OPOS Test utility and then select the MSR
model.
B: Open Microsoft Notepad and swipe a credit card.
C: Open the MSR drivers from Windows control panel.
D: Check the MSR's LED status after installation and power on.
- ----Answers----B
What should you do to isolate and resolve an issue with the HP
POS thermal receipt printer? (Select three.)
A: Reset the printer.
B: Run the printer tests.
C: Remove other OPOS devices.
, D: Note LED activity.
E: Reinstall JPOS drivers. - ----Answers----A
B
D
After installing the hardware and drivers on a new HP LCD
Touchscreen Monitor, what additional step should the
customer take before using it for the first time?
A: Adjust the contrast and brightness settings.
B: Nothing further needs to be done.
C: Clean the display using a soft cloth.
D: Perform touch screen alignment. - ----Answers----D
What button on the printer should be pressed after a paper
jam or fault condition occurs on the HP receipt printers?
A: Open lid button
B: Paper feed button
