_____________________ ___________________helps a leader
to understand and adapt to an employee's individual
characteristics. Correct Answers Emotional Intelligence
-Diversity fosters creativity and innovation
⁃Culturally diverse teams make better decisions over time
⁃Better understanding of customer needs and customers may feel
more at ease when dealing with the company
⁃When employees feel fairly treated, they are more satisfied
⁃Organizational performance increases when employees have a
positive attitude toward diversity Correct Answers The
Benefits of Diversity
-Focus on the "glass half empty"
⁃Experience more anxiety and nervousness Correct Answers
Negative affective people
-More satisfied with the job
-More committed to the company
-More influential in the company
-Remain longer at the company Correct Answers Person-
organization fit
-Satisfaction with the work environment
-Identification with the organization
-Job satisfaction
-Job performance Correct Answers person-job fit
, 4 Suggestions for Managing Diversity Correct Answers •Build
a culture of respecting diversity
•Make managers accountable for diversity
•Diversity training programs
•Review recruitment practices
5 Suggestions for Managing Cultural Diversity: Correct
Answers -Help employees build cultural intelligence
⁃Able to work with people from many diverse backgrounds
•Avoid ethnocentrism
⁃The belief that one's own culture is superior
•Listen to locals⁃Open lines of communication and actively seek
feedback•Recognize that culture changes
•Do not always assume that culture is the problem
⁃Managing people who have diverse personalities or functional
backgrounds may create misunderstandings that are not
necessarily due to cultural differences
7 issues that prevent inclusion: Correct Answers -Similarity-
Attraction Phenomenon
-Faultlines
-Stereotypes
-Prejudice
-Ethnocentrism
-Unequal access to organizational networks
a cycle that occurs when people automatically behave as if an
established stereotype is accurate, which leads to a reactive
behavior from the other party Correct Answers Self-fulfilling
prophesy