TEST BANK OPERATIONS AND SUPPLY CHAIN
n n n n n n
n MANAGEMENT, 17TH EDITIONn n
n BY F. ROBERT JACOBS AND RICHARD CHASE
n n n n n n
Chapters 1 - 22 | Complete
n n n n n
, n n TABLE OF CONTENTS b b
Chapter 1: Introduction n n
Chapter 2: Strategy n n
Chapter 3: Design of Products and
n n n n n
n Services Chapter 4: Projects
n n n
Chapter 5: Strategic Capacity Management
n n n n
n Chapter 6: Learning Curves
n n n
Chapter 7: Manufacturing Processes
n n n
n Chapter 8: Facility Layout
n n n
Chapter 9: Service Processes
n n n
Chapter 10: Waiting Line Analysis and
n n n n n
n Simulation Chapter 11: Process Design and
n n n n n
n Analysis
Chapter 12: Quality Management
n n n
n Chapter 13: Statistical Quality Control
n n n n
n Chapter 14: Lean Supply Chains
n n n n
n Chapter 15: Logistics and Distribution
n n n n
Management Chapter 16: Global Sourcing and n n n n
n Procurement Chapter 17: The Internet of n n n n
n Things and ERP
n n Chapter 18: Forecasting n n
Chapter 19: Sales and Operations Planning
n n n n n
n Chapter 20: Inventory Management
n n n
Chapter 21: Material Requirements Planning
n n n n
n Chapter 22: Workcenter Scheduling
n n n
,Chapter 01 n
Efficiency means doing the right things to create the most value for the company.
n n n n n n n n n n n n n
FALSE
Efficiency means doing something at the lowest possible cost.
n n n n n n n n
1. Effectiveness means doing the right things to create the most value for the company.
n n n n n n n n n n n n n
TRUE
Effectiveness means doing the right things to create the most value for the company.
n n n n n n n n n n n n n
AACSB: Analytical Thinking
n n
Blooms:
Remember n
Difficulty: n
1 n
Easy
n Learning n Objective: 01-04 Evaluate the
n n n
efficiency of n n
a firm. Topic: n n
Efficiency, n
Effectiveness, and
n n
Value n
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
n n n n n n n n n n n n n n n
n operations management terms, we could refer to this doctor as being efficient but not effective.
n n n n n n n n n n n n n
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to
n n n n n n n n n n n n n n n
n create the most value. The
n n doctor performed the surgery without error. Because the patient died, no
n n n n n n n n n n n n
n value was created.
n n
AACSB: Analytical Thinking
n n
Blooms:
Analyze n
Difficulty: n
2 n
Medium
n Learning n Objective: 01-04 Evaluate the
n n n
efficiency of n n
a firm. Topic: n n
Efficiency, n
Effectiveness, and
n n
Value n
3. A worker can be efficient without being effective.
n n n n n n n
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to
n n n n n n n n n n n n n n n
n create the most value.
n These are different things.
n n n n n
AACSB: Analytical
, nThinking Blooms:
nUnderstand
nDifficulty: 2
Medium
Learning n Objective: n 01-04 n Evaluate n the efficiency of
n n
a firm. Topic:
n n
Efficiency,
n
n Effectiveness, and n
Value
n
n n n n n n
n MANAGEMENT, 17TH EDITIONn n
n BY F. ROBERT JACOBS AND RICHARD CHASE
n n n n n n
Chapters 1 - 22 | Complete
n n n n n
, n n TABLE OF CONTENTS b b
Chapter 1: Introduction n n
Chapter 2: Strategy n n
Chapter 3: Design of Products and
n n n n n
n Services Chapter 4: Projects
n n n
Chapter 5: Strategic Capacity Management
n n n n
n Chapter 6: Learning Curves
n n n
Chapter 7: Manufacturing Processes
n n n
n Chapter 8: Facility Layout
n n n
Chapter 9: Service Processes
n n n
Chapter 10: Waiting Line Analysis and
n n n n n
n Simulation Chapter 11: Process Design and
n n n n n
n Analysis
Chapter 12: Quality Management
n n n
n Chapter 13: Statistical Quality Control
n n n n
n Chapter 14: Lean Supply Chains
n n n n
n Chapter 15: Logistics and Distribution
n n n n
Management Chapter 16: Global Sourcing and n n n n
n Procurement Chapter 17: The Internet of n n n n
n Things and ERP
n n Chapter 18: Forecasting n n
Chapter 19: Sales and Operations Planning
n n n n n
n Chapter 20: Inventory Management
n n n
Chapter 21: Material Requirements Planning
n n n n
n Chapter 22: Workcenter Scheduling
n n n
,Chapter 01 n
Efficiency means doing the right things to create the most value for the company.
n n n n n n n n n n n n n
FALSE
Efficiency means doing something at the lowest possible cost.
n n n n n n n n
1. Effectiveness means doing the right things to create the most value for the company.
n n n n n n n n n n n n n
TRUE
Effectiveness means doing the right things to create the most value for the company.
n n n n n n n n n n n n n
AACSB: Analytical Thinking
n n
Blooms:
Remember n
Difficulty: n
1 n
Easy
n Learning n Objective: 01-04 Evaluate the
n n n
efficiency of n n
a firm. Topic: n n
Efficiency, n
Effectiveness, and
n n
Value n
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
n n n n n n n n n n n n n n n
n operations management terms, we could refer to this doctor as being efficient but not effective.
n n n n n n n n n n n n n
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to
n n n n n n n n n n n n n n n
n create the most value. The
n n doctor performed the surgery without error. Because the patient died, no
n n n n n n n n n n n n
n value was created.
n n
AACSB: Analytical Thinking
n n
Blooms:
Analyze n
Difficulty: n
2 n
Medium
n Learning n Objective: 01-04 Evaluate the
n n n
efficiency of n n
a firm. Topic: n n
Efficiency, n
Effectiveness, and
n n
Value n
3. A worker can be efficient without being effective.
n n n n n n n
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to
n n n n n n n n n n n n n n n
n create the most value.
n These are different things.
n n n n n
AACSB: Analytical
, nThinking Blooms:
nUnderstand
nDifficulty: 2
Medium
Learning n Objective: n 01-04 n Evaluate n the efficiency of
n n
a firm. Topic:
n n
Efficiency,
n
n Effectiveness, and n
Value
n
