COB 300 Operations Final Exam (2025 updated) QUESTIONS AND
COB 300- Operations Final Exam
ANSWERS (DETAILED & ELABORATED) fully solved!!
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1. Goods physical items produced by business organizations
2. Services activities that provide some combination of time, location, form and psycholog-
ical value
3. Operations Man- the management of systems or processes that create goods and or provide
agement services
4. Supply Chain a sequence of activities and organizations involved in producing and delivering
a good or service
5. Value-Added the difference between the cost of inputs and the value or price of outputs
6. Process one or more actions that transform inputs into outputs
7. Lead Time the time between ordering a good or service and receiving it
8. Model an abstraction of reality; a simplified representation of something
9. System a set of interrelated parts that must work together
10. Pareto Phenome- a few factors account for a high percentage of the occurrence of some events
non
11. Craft Production system in which highly skilled workers use simple, flexible tools to produce small
quantities of customized goods
12. Mass Production system in which low-skilled workers use specialized machinery to produce high
volumes of standardized goods
13. Interchangeable parts of a product made to such precision that they do not have to be custom
Parts fitted
14. Division of Labor the breaking up of a production process into small tasks, so that each worker
performs a small portion of the overall job
, COB 300- Operations Final Exam
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15. Six Sigma a process for reducing costs, improving quality and increasing customer satis-
faction
16. Agility the ability of an organization to respond quickly to demands or opportunities
17. Lean System system that uses minimal amounts of resources to produce a high volume of
high quality goods with some variety
18. Sustainability using resources in ways that do not harm ecological systems that support
human existence
19. Ethics a standard of behavior that guides how one should act in various situations
20. Ethical Framework a sequence of steps intended to guide thinking and subsequent decision or
action
21. Outsourcing buying goods or services instead of producing or providing them in house
22. Competitiveness how effectively an organization meets the wants and needs of customers relative
to others that offer similar goods or services
23. Strategies plans for achieving organizational goals
24. Tactics the methods and actions take to accomplish strategies
25. Core Competen- the special attributes or abilities that give an organization a competitive edge
cies
26. Order Qualifiers characteristics that customers perceive as minimum standards of acceptability
to be considered as potential for purchase
27. Order Winners characteristics of an organizations goods or services that cause it to be per-
ceived as better than the competition
, COB 300- Operations Final Exam
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28. Environmental the monitoring of events and trends that present threats or opportunities for a
Scanning company- remember crest
29. Operation Strate- the approach, consistent with the organization strategy that is used to guide the
gy operations function
30. Quality Based strategy that focuses on quality in all phases of an organization
Strategy
31. Time-Based Strat- focuses on reduction of time needed to accomplish tasks
egy
32. Productivity a measure of the effective use of resources usually expressed as the ratio of
output to input
33. Contract Manufac- an organization that performs manufacturing and/or purchasing needed to
turer produce a product of device not for itself but as a service to another firm
34. Concurrent Engi- emphasizes cross-functional integration and concurrent development of a
neering product and its processes
35. Quality Function QFD - a process that helps a company determine the product characteristics
Deployment important to the consumer and to evaluate its own product in relation to others
36. House of Quality a matrix that helps a product design team translate customer requirements into
operating and engineering goals
37. Value Analysis/Val- analysis with the purpose of simplifying products and processes by achieving
ue Engineering equivalent or better performance at a lower cost
38. Ecodesign the incorporation of environmental considerations into the design the develop-
ment of products or service
39. Cycle Time the average time between completions of successive units in a process
COB 300- Operations Final Exam
ANSWERS (DETAILED & ELABORATED) fully solved!!
Study online at https://quizlet.com/_34fh7i
1. Goods physical items produced by business organizations
2. Services activities that provide some combination of time, location, form and psycholog-
ical value
3. Operations Man- the management of systems or processes that create goods and or provide
agement services
4. Supply Chain a sequence of activities and organizations involved in producing and delivering
a good or service
5. Value-Added the difference between the cost of inputs and the value or price of outputs
6. Process one or more actions that transform inputs into outputs
7. Lead Time the time between ordering a good or service and receiving it
8. Model an abstraction of reality; a simplified representation of something
9. System a set of interrelated parts that must work together
10. Pareto Phenome- a few factors account for a high percentage of the occurrence of some events
non
11. Craft Production system in which highly skilled workers use simple, flexible tools to produce small
quantities of customized goods
12. Mass Production system in which low-skilled workers use specialized machinery to produce high
volumes of standardized goods
13. Interchangeable parts of a product made to such precision that they do not have to be custom
Parts fitted
14. Division of Labor the breaking up of a production process into small tasks, so that each worker
performs a small portion of the overall job
, COB 300- Operations Final Exam
Study online at https://quizlet.com/_34fh7i
15. Six Sigma a process for reducing costs, improving quality and increasing customer satis-
faction
16. Agility the ability of an organization to respond quickly to demands or opportunities
17. Lean System system that uses minimal amounts of resources to produce a high volume of
high quality goods with some variety
18. Sustainability using resources in ways that do not harm ecological systems that support
human existence
19. Ethics a standard of behavior that guides how one should act in various situations
20. Ethical Framework a sequence of steps intended to guide thinking and subsequent decision or
action
21. Outsourcing buying goods or services instead of producing or providing them in house
22. Competitiveness how effectively an organization meets the wants and needs of customers relative
to others that offer similar goods or services
23. Strategies plans for achieving organizational goals
24. Tactics the methods and actions take to accomplish strategies
25. Core Competen- the special attributes or abilities that give an organization a competitive edge
cies
26. Order Qualifiers characteristics that customers perceive as minimum standards of acceptability
to be considered as potential for purchase
27. Order Winners characteristics of an organizations goods or services that cause it to be per-
ceived as better than the competition
, COB 300- Operations Final Exam
Study online at https://quizlet.com/_34fh7i
28. Environmental the monitoring of events and trends that present threats or opportunities for a
Scanning company- remember crest
29. Operation Strate- the approach, consistent with the organization strategy that is used to guide the
gy operations function
30. Quality Based strategy that focuses on quality in all phases of an organization
Strategy
31. Time-Based Strat- focuses on reduction of time needed to accomplish tasks
egy
32. Productivity a measure of the effective use of resources usually expressed as the ratio of
output to input
33. Contract Manufac- an organization that performs manufacturing and/or purchasing needed to
turer produce a product of device not for itself but as a service to another firm
34. Concurrent Engi- emphasizes cross-functional integration and concurrent development of a
neering product and its processes
35. Quality Function QFD - a process that helps a company determine the product characteristics
Deployment important to the consumer and to evaluate its own product in relation to others
36. House of Quality a matrix that helps a product design team translate customer requirements into
operating and engineering goals
37. Value Analysis/Val- analysis with the purpose of simplifying products and processes by achieving
ue Engineering equivalent or better performance at a lower cost
38. Ecodesign the incorporation of environmental considerations into the design the develop-
ment of products or service
39. Cycle Time the average time between completions of successive units in a process
