TEST BANK FOR Communication in Nursing 10th Edition 100% VERIFIED ANSWERS 2024/2025

TEST BANK
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Communication in Nursing 10th Edition
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Julia Balzer Riley
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, Table of Contents nn nn



Chapter 1: Responsible, Assertive, Caring Communication in Nursing
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nn Chapter 2: The Client-Nurse Relationship: A Helping Relationship
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nn Chapter 3: Solving Problems Together
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Chapter 4: Understanding Each Other: Communication and
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Culture Chapter 5: Demonstrating Warmth
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Chapter 6: Showing Respect
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nn Chapter 7: Being Genuine
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nn Chapter 8: Being Empathetic
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nn Chapter 9: Using Self-
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Disclosure Chapter 10: Being nn nn nn



nn specific Chapter 11: Asking
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nn Questions Chapter 12: nn nn



Expressing Opinions Chapter
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nn 13: Using Humor
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Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making
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nn Chapter 15: Requesting Support
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Chapter 16: Overcoming Evaluation Anxiety
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nn Chapter 17: Working with Feedback
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nn Chapter 18: Using Relaxation technique
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Chapter 19: Incorporating Imagery in Professional Practice and Self-Care
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nn Chapter 20 Incorporating Positive Self-Talk
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Chapter 21: Learning to Work Together in Groups
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Chapter 22: The Changing World of Electronic
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Communication Chapter 23: Learning Confrontation skills
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Chapter 24: Refusing Unreasonable Requests
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Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and
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nn Colleagues Chapter 26: Communicating Assertively and Responsibly with Aggressive
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nn Clients and Colleagues Chapter 27: Communicating Assertively and Responsibly with
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nn Unpopular Clients nn



Chapter 29: Communicating at the End-of-
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Life nnChapter nn 30: nn Continuing nn the
nn Commitment

,Balzer Riley: Communication in Nursing, 10th Edition
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Chapter 1: Responsible, Assertive, Caring Communication in Nursing
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Test Bank nn




nn Multiple Choice nn




1. Which statement describes the affective aspect of learning
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n n effective communication strategies? nn nn




a. “The nurse nn should use clear, direct statements using objective words.”
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b. “The nurse nn uses body language that is congruent with the verbal message.”
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c. “The nurse nn believes that positive communication strategies build confidence.”
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d. “The nurse nn practices assertive and responsible communication strategies.”
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ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
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affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
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capability).Learning basic communication skills involves the cognitive domain;
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building confidence through a belief in the value and impact of positive
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communication is the affective domain; and putting skills into action is the
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psychomotor domain.DIF: Comprehension REF: p. 13 TOP: Integrated Process:
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Communication and Documentation MSC: Psychosocial Integrity
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2. The nurse manager asks the staff nurse to work an extra shift. Which
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response by the staff nurse is assertive and based on rational beliefs?
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a. “I don’t want you upset, so I will work extra.”
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b. “Why do I always have to cover extra shifts?”
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c. “I am not able to work an extra shift.”
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d. “If you can’t find anyone else, I will do it.”
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ANS:C
The staff nurse may turn down even a reasonable request; an assertive response
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avoids irrational beliefs. Irrational beliefs occur as a result of being anxious about
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assertiveness or focusing on possible negative outcomes.DIF: Analysis REF: p. 8
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TOP: Integrated Process: Communication and Documentation MSC: Safe and
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Effective Care Environment: Management of Care
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, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-hour
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nn shifts. Which statement, if made by the staff nurse, is nonassertive and may
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nn result in a frustrated response from the nurse manager?
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a. “I want to decide the shifts for all of the other staff nurses.”
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b. “Do whatever you want. It doesn’t really matter to me.”
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c. “Thank you for offering me a choice. I prefer 12-hour shifts.”
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d. “You will never be able to give me what I really want to work.”
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ANS:B
A statement that allows others to make decisions for a person is an example of a
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nonassertive style of communication; the response of others to a nonassertive
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statement may include disrespect, guilt, anger, or frustration. Statements that make
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choices for others or that are accusations are examples of aggressive styles of
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communication; the response of others to an aggressive statement may include hurt,
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defensiveness, or humiliation. A statement that allows making one’s own decisions
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is an example of assertive style of communication; the response of others to an
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assertive statement may include mutual respect.DIF: Analysis REF: p. 7 TOP:
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Integrated Process: Communication and Documentation MSC: Safe and Effective
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Care Environment: Management of Care
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4. The nurse is providing care to a patient who was admitted with heart failure.
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nn The patient has not been following the prescribed diet or taking the prescribed
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nn medications. Which type of communication approach is most important for the
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nn nurse to use with this patient to facilitate a change in self-care behavior?
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a. Authoritative, honest, and outright communication nn nn nn nn


b. Assertive, responsible, and caring communication nn nn nn nn


c. Aggressive, sympathetic, and realistic communication nn nn nn nn


d. Positive, expert, and focused communication nn nn nn nn




ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a
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change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated
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Process: Communication and Documentation MSC: Psychosocial Integrity
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5. Which are examples of a nurse who is communicating responsibly?
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nn (Select all that apply) n n nn nn




a. The nurse uses profanity to respond to a client who is intoxicated and
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verbally abusive.
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b. The nurse helps a client talk to family members about
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discontinuing chemotherapy.
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