ACTUAL Exam Questions and CORRECT
Answers
When should you use the answer system - CORRECT ANSWER - When u have a
question, when training, when u need info
How to deal with sexual harrasment - CORRECT ANSWER - Write down comments and
immediately inform rgm
Example of when being specific is important - CORRECT ANSWER - When u were
scheduled and you come in late
What to do after a worker has completed an assigment - CORRECT ANSWER - Give
feedback
Good way to give directions - CORRECT ANSWER - Ask the person because it shows
respect
What to do when a customer was shorted on change - CORRECT ANSWER - Apologize
and give the customer the change
Why do we treat all people the same - CORRECT ANSWER - Because it's good customer
service they feel welcome and the law requires
Just before you open the doors what do you do - CORRECT ANSWER - Complete a
customer Satisfaction walk
Number one priority for closing - CORRECT ANSWER - Providing customer service
, If an employee is injured at work what do you do - CORRECT ANSWER - Help
employee then call Medicare
In an emergency situation what is the number one priority - CORRECT ANSWER - The
safety of everyone
When is it acceptable to leave cash unsecured in the office - CORRECT ANSWER -
Never
Who conducts the safe fund - CORRECT ANSWER - The mic who's shift is ending and
starting
What to do if the safe is over $10 - CORRECT ANSWER - Put the money in the next
deposit
Who is present as drawers are counted at the end of a shift - CORRECT ANSWER - The
mic And the departing cashier
How often do you count inventory per day - CORRECT ANSWER -3*
When is it acceptable to refuse a delivery - CORRECT ANSWER - Damaged or not
proper temperature
What to do if McClain gives you 14 cases instead of 15 cases - CORRECT ANSWER -
Call n a m and notify them that you need credit on one case
How do you determine what you can spare if another store needs a product - CORRECT
ANSWER - Determine how much you have And an estimated usage before next delivery
What is the primary objective of proper or good deployment - CORRECT ANSWER - To
put the person in the right place at the right time