Rise Up Customer Service and Sales Test EXAM LATEST (2025)
Rise Up Customer Service and Sales
COMPLETE QUESTIONS With 100% Verified Solutions,
Study online at https://quizlet.com/_cb4aa7
1. Active listening A structured form of listening and responding that focuses the attention on the
speaker. The listener must take care to attend to the speaker fully and understand
any messages suggested behind the words.
2. Body language Conscious or unconscious gestures and movements that express intentions. These
cues are a key form of nonverbal communication.
3. Brand promise An extension of the company brand that reflects the benefit of doing business with
them (such as providing great customer service)
4. Company brand The overall impression gathered from information that is seen, heard and experi-
enced by customers who encounter a business, its products and its services.
5. Company culture The unique way that an organization's employees interact with each other and with
customers. The culture defines the personality of a company and typically includes
a variety of elements such as work environment, company mission, values, ethics,
expectations and goals.
6. Company web- a website that represents a retailer on the Internet; places where customers can
site browse and purchase products/services that are offered.
7. Comparison A shopper who spends a lot of time checking out products and prices through
Shopper online sites, visiting different stores, comparing retailer ads and/or getting the
opinions of others.
8. Customer service The help, information, and recommendations that company representatives give
to people who explore or buy its products and/ or services.
9. Customers people who buy goods and services - also known as consumers
10. Demographic Quantifiable information used to help retailers determine customer behavior (such
data as household size, gender, age, income, education, occupation, place of residence,
etc.)
1/3
Rise Up Customer Service and Sales
COMPLETE QUESTIONS With 100% Verified Solutions,
Study online at https://quizlet.com/_cb4aa7
1. Active listening A structured form of listening and responding that focuses the attention on the
speaker. The listener must take care to attend to the speaker fully and understand
any messages suggested behind the words.
2. Body language Conscious or unconscious gestures and movements that express intentions. These
cues are a key form of nonverbal communication.
3. Brand promise An extension of the company brand that reflects the benefit of doing business with
them (such as providing great customer service)
4. Company brand The overall impression gathered from information that is seen, heard and experi-
enced by customers who encounter a business, its products and its services.
5. Company culture The unique way that an organization's employees interact with each other and with
customers. The culture defines the personality of a company and typically includes
a variety of elements such as work environment, company mission, values, ethics,
expectations and goals.
6. Company web- a website that represents a retailer on the Internet; places where customers can
site browse and purchase products/services that are offered.
7. Comparison A shopper who spends a lot of time checking out products and prices through
Shopper online sites, visiting different stores, comparing retailer ads and/or getting the
opinions of others.
8. Customer service The help, information, and recommendations that company representatives give
to people who explore or buy its products and/ or services.
9. Customers people who buy goods and services - also known as consumers
10. Demographic Quantifiable information used to help retailers determine customer behavior (such
data as household size, gender, age, income, education, occupation, place of residence,
etc.)
1/3
