PHR Certification Study Set
Which of the following forecasting methods relies on collecting independent evaluations from experts
and summarizing the information?
-Assessment center
-Nominal group technique
-Time-series analysis
-Delphi technique ANS: Delphi technique
Utilizing employee skills to keep or gain a competitive advantage is known as:
-succession
-planning
-forecasting
-strategic management
-benchmarking. ANS: strategic management
Which organizational structure best suits a business with numerous offices and distribution centers?
-Product
-Hierarchical
-Hybrid
-Geographic ANS: Geographic
,A project is expected to net $600,000 in income with project costs of $350,000. What is the expected
ROI for this investment?
-57%
-72%
-171%
-277% ANS: 171%
ROI = net income/cost of investment x100
Which of the following statements is true regarding a cash flow statement?
A. Due to timing of cash transactions, it is a mix of current and previous years' transactions.
B. It only includes the cash transactions from the year in which it is prepared.
C. Cash flowing out in a given period equals the amount recorded in accounts payable.
D. Cash flowing in during a given period equals sales plus accounts receivable. ANS: A.) Due to timing of
cash transactions, it is a mix of current and previous years' transactions.
A group process for organizational diagnosis is used when:
A. structure and the number of participants are known.
B. confidentiality and trust relationships are necessary.
,C. larger population input and baseline data are needed.
D. a high degree of interaction among participants is desired. ANS: a high degree of interaction among
participants is desired.
Which of the following reasons for termination of employment is most likely to be disputed by the
affected employee?
-Business reorganization
- Workplace closure
-Union activity
-Diminishing need for work ANS: Union activity
What behavior exemplifies a good ethics facilitator?
A. Encourages the group to examine ethical issues from a variety of viewpoints without singling out the
views of any one participant
B. Develops a comfortable setting while raising issues which elicit emotionally charged feedback from
individuals
C. Lectures on the company's philosophies to reinforce the company's strategic initiatives
D. Develops ethical standards that apply to all situations ANS: Encourages the group to examine ethical
issues from a variety of viewpoints without singling out the views of any one participant
, A learning organization emphasizes:
-creative thinking.
-continuous development
-system improvement
-flexible scheduling. ANS: continuous development
An example of corporate social responsibility would be:
-mission statement
-productivity measures
-human rights
-hiring practices ANS: human rights
To avoid liability for negligent hiring, an employer should conduct:
A. financial credit checks and loan history.
B. pre-employment background checks, including criminal history.
C. reference checks from all prior employers.
D. multiple behavioral assessment interviews. ANS: pre-employment background checks, including
criminal history
A non-disclosure agreement requires that an employee refrain from:
Which of the following forecasting methods relies on collecting independent evaluations from experts
and summarizing the information?
-Assessment center
-Nominal group technique
-Time-series analysis
-Delphi technique ANS: Delphi technique
Utilizing employee skills to keep or gain a competitive advantage is known as:
-succession
-planning
-forecasting
-strategic management
-benchmarking. ANS: strategic management
Which organizational structure best suits a business with numerous offices and distribution centers?
-Product
-Hierarchical
-Hybrid
-Geographic ANS: Geographic
,A project is expected to net $600,000 in income with project costs of $350,000. What is the expected
ROI for this investment?
-57%
-72%
-171%
-277% ANS: 171%
ROI = net income/cost of investment x100
Which of the following statements is true regarding a cash flow statement?
A. Due to timing of cash transactions, it is a mix of current and previous years' transactions.
B. It only includes the cash transactions from the year in which it is prepared.
C. Cash flowing out in a given period equals the amount recorded in accounts payable.
D. Cash flowing in during a given period equals sales plus accounts receivable. ANS: A.) Due to timing of
cash transactions, it is a mix of current and previous years' transactions.
A group process for organizational diagnosis is used when:
A. structure and the number of participants are known.
B. confidentiality and trust relationships are necessary.
,C. larger population input and baseline data are needed.
D. a high degree of interaction among participants is desired. ANS: a high degree of interaction among
participants is desired.
Which of the following reasons for termination of employment is most likely to be disputed by the
affected employee?
-Business reorganization
- Workplace closure
-Union activity
-Diminishing need for work ANS: Union activity
What behavior exemplifies a good ethics facilitator?
A. Encourages the group to examine ethical issues from a variety of viewpoints without singling out the
views of any one participant
B. Develops a comfortable setting while raising issues which elicit emotionally charged feedback from
individuals
C. Lectures on the company's philosophies to reinforce the company's strategic initiatives
D. Develops ethical standards that apply to all situations ANS: Encourages the group to examine ethical
issues from a variety of viewpoints without singling out the views of any one participant
, A learning organization emphasizes:
-creative thinking.
-continuous development
-system improvement
-flexible scheduling. ANS: continuous development
An example of corporate social responsibility would be:
-mission statement
-productivity measures
-human rights
-hiring practices ANS: human rights
To avoid liability for negligent hiring, an employer should conduct:
A. financial credit checks and loan history.
B. pre-employment background checks, including criminal history.
C. reference checks from all prior employers.
D. multiple behavioral assessment interviews. ANS: pre-employment background checks, including
criminal history
A non-disclosure agreement requires that an employee refrain from:
