PACE Certification ASAP Question with
verified detailed correct answers rated A+
latest update 2025
Personal Competence (EQ) Elements --- correct precise answers ---
Self-Awareness, Self-Management
Social Competence (EQ) Elements --- correct precise answers ---Social
Awareness, Relationship Management
Self-Awareness (EQ) --- correct precise answers ---Understand your
own emotions
Self-Management (EQ) --- correct precise answers ---Managing your
own emotions and behaviors
Social Awareness (EQ) --- correct precise answers ---Identify and
understand the emotions of others
Relationship Management (EQ) --- correct precise answers ---Manage
interactions with others successfully
,Giving and Receiving Feedback --- correct precise answers ---feedback
should be timely, frequent, consistent, specific, and private
Give feedback to anyone but be aware of your position and title as
well as the hierarchy.
Prescriptive feedback - offer a solution for the problem, tell them
what they can do differently next time.
vs. descriptive feedback - state what didn't work and why
receive negative feedback with grace
receive positive feedback with "thank you."
do not push the spotlight away.
Prescriptive Feedback --- correct precise answers ---Offer a solution
for the problem - what they can do different next time
Descriptive Feedback --- correct precise answers ---State what didn't
work and why - no judgement, stick to the facts
Receiving Positive Feedback --- correct precise answers ---Accept it,
show gratitude, make note
Receiving Negative Feedback --- correct precise answers ---Listen,
clarify, manage emotions
,Dealing with conflict --- correct precise answers ---Constructive
conflict - This is a productive conflict that can build and improve
relationships. Sitting in a meeting room where people have
contrasting ideas with different opinions. A good debate is
constructive.
Destructive conflict - damages the company and productivity.
Letting others do this without confronting is unhealthy and cannot be
ignored.
Setting limits and expectations is a good way to mitigate bad conflict.
Let minor irritations go.
Talk through conflict with solutions in mind and brainstorm with the
person. Offer forgiveness and apologize.
Constructive Conflict --- correct precise answers ---Can lead to better
decisions, more creative problem solving and stronger relationships
Destructive Conflict --- correct precise answers ---Creates negative
outcomes - broken relationships, decreased productivity and harms
reputations
, Handling Gossip --- correct precise answers ---Silence is implicit
agreement and acceptance - don't stay silent, counter with facts,
change the subject, distance yourself
Silence is implicit agreement and acceptance - don't stay silent,
counter with facts, change the subject, distance yourself
Articulate expectations. We do not gossip. we do not condone it. We
say "Stop"
distance self from the individual who gossips.
persuasion and influence --- correct precise answers ---
Communication designed to cause an individual (or group) to adopt an
idea as their own, which they would not otherwise support.
Very Key to communication.
Leadership --- correct precise answers ---Leadership is a function of
management.
You can both manage and lead.
the use of power and influence to direct the activities of followers
toward goal achievement
verified detailed correct answers rated A+
latest update 2025
Personal Competence (EQ) Elements --- correct precise answers ---
Self-Awareness, Self-Management
Social Competence (EQ) Elements --- correct precise answers ---Social
Awareness, Relationship Management
Self-Awareness (EQ) --- correct precise answers ---Understand your
own emotions
Self-Management (EQ) --- correct precise answers ---Managing your
own emotions and behaviors
Social Awareness (EQ) --- correct precise answers ---Identify and
understand the emotions of others
Relationship Management (EQ) --- correct precise answers ---Manage
interactions with others successfully
,Giving and Receiving Feedback --- correct precise answers ---feedback
should be timely, frequent, consistent, specific, and private
Give feedback to anyone but be aware of your position and title as
well as the hierarchy.
Prescriptive feedback - offer a solution for the problem, tell them
what they can do differently next time.
vs. descriptive feedback - state what didn't work and why
receive negative feedback with grace
receive positive feedback with "thank you."
do not push the spotlight away.
Prescriptive Feedback --- correct precise answers ---Offer a solution
for the problem - what they can do different next time
Descriptive Feedback --- correct precise answers ---State what didn't
work and why - no judgement, stick to the facts
Receiving Positive Feedback --- correct precise answers ---Accept it,
show gratitude, make note
Receiving Negative Feedback --- correct precise answers ---Listen,
clarify, manage emotions
,Dealing with conflict --- correct precise answers ---Constructive
conflict - This is a productive conflict that can build and improve
relationships. Sitting in a meeting room where people have
contrasting ideas with different opinions. A good debate is
constructive.
Destructive conflict - damages the company and productivity.
Letting others do this without confronting is unhealthy and cannot be
ignored.
Setting limits and expectations is a good way to mitigate bad conflict.
Let minor irritations go.
Talk through conflict with solutions in mind and brainstorm with the
person. Offer forgiveness and apologize.
Constructive Conflict --- correct precise answers ---Can lead to better
decisions, more creative problem solving and stronger relationships
Destructive Conflict --- correct precise answers ---Creates negative
outcomes - broken relationships, decreased productivity and harms
reputations
, Handling Gossip --- correct precise answers ---Silence is implicit
agreement and acceptance - don't stay silent, counter with facts,
change the subject, distance yourself
Silence is implicit agreement and acceptance - don't stay silent,
counter with facts, change the subject, distance yourself
Articulate expectations. We do not gossip. we do not condone it. We
say "Stop"
distance self from the individual who gossips.
persuasion and influence --- correct precise answers ---
Communication designed to cause an individual (or group) to adopt an
idea as their own, which they would not otherwise support.
Very Key to communication.
Leadership --- correct precise answers ---Leadership is a function of
management.
You can both manage and lead.
the use of power and influence to direct the activities of followers
toward goal achievement
