Six Sigma Black Belt Chapter 1
UPDATED ACTUAL Exam
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Terms in this set (69)
It is a strategy to significantly
improve customer satisfaction and
What is Six
shareholder value by reducing
Sigma?
variability in every aspect of your
business.
It enhances the ability to deliver
customer satisfaction and cost
Why use Six
improvement results faster within
Sigma?
months from the start and sustain
rates of improvement.
, Three Sigma (historical standard)
is 93.32% perfection
Four Sigma (current standard) is
99.38% perfection equating to
Six Sigma 6000 defects per million
Breakdown opportunities
Six Sigma (future standard) is
99.9997% perfection equating to
3.4 errors per million of
transactional opportunities
What is the As the sigma level increases, cost
relationship and cycle time decreases while
between sigma customer satisfaction increases.
level, cost,
cycle time, and
customer
satisfaction?
Potential The known maximum possible
Quality value added per unit of input.
The current value added per unit
Actual Quality
of input.
The different between potential
Waste
and actual quality.
, Percentage of revenue spent
Cost of Poor fixing problems - includes any
Quality (COPQ) cost that would not be expended
if quality were perfect.
Pyzdek's Law Most of what you know is wrong.
1. Change the way people in the
What are the organization think
three (3) goals 2. Change the norms
of change? 3. Change the organization's
systems or processes
1. Establish a sense of urgency
2. Form a powerful guiding
coalition
What are
3. Create a vision
Kotter's eight
4. Communicate the vision
(8) required
5. Empower others to act on the
steps to
vision
achieve
6. Plan for and create short-term
organizational
wins
transformation?
7. Consolidate improvements and
produce more change
8. Institutionalize new approaches
, 1. Leadership
What activities
2. Infrastructure
and systems
3. Communication and awareness
are required to
4. Stakeholder feedback systems
successfully
5. Process feedback systems
implement Six
6. Project selection
Sigma?
7. Project deployment
UPDATED ACTUAL Exam
Questions and CORRECT Answers
Save
Terms in this set (69)
It is a strategy to significantly
improve customer satisfaction and
What is Six
shareholder value by reducing
Sigma?
variability in every aspect of your
business.
It enhances the ability to deliver
customer satisfaction and cost
Why use Six
improvement results faster within
Sigma?
months from the start and sustain
rates of improvement.
, Three Sigma (historical standard)
is 93.32% perfection
Four Sigma (current standard) is
99.38% perfection equating to
Six Sigma 6000 defects per million
Breakdown opportunities
Six Sigma (future standard) is
99.9997% perfection equating to
3.4 errors per million of
transactional opportunities
What is the As the sigma level increases, cost
relationship and cycle time decreases while
between sigma customer satisfaction increases.
level, cost,
cycle time, and
customer
satisfaction?
Potential The known maximum possible
Quality value added per unit of input.
The current value added per unit
Actual Quality
of input.
The different between potential
Waste
and actual quality.
, Percentage of revenue spent
Cost of Poor fixing problems - includes any
Quality (COPQ) cost that would not be expended
if quality were perfect.
Pyzdek's Law Most of what you know is wrong.
1. Change the way people in the
What are the organization think
three (3) goals 2. Change the norms
of change? 3. Change the organization's
systems or processes
1. Establish a sense of urgency
2. Form a powerful guiding
coalition
What are
3. Create a vision
Kotter's eight
4. Communicate the vision
(8) required
5. Empower others to act on the
steps to
vision
achieve
6. Plan for and create short-term
organizational
wins
transformation?
7. Consolidate improvements and
produce more change
8. Institutionalize new approaches
, 1. Leadership
What activities
2. Infrastructure
and systems
3. Communication and awareness
are required to
4. Stakeholder feedback systems
successfully
5. Process feedback systems
implement Six
6. Project selection
Sigma?
7. Project deployment
