ASAP PACE Certificate Exam Test | 2025
Complete ASAP Certificate Actual Exam
with Correct Verified Answers | Already
Graded A+ Exam
Why do we communicate interpersonally? - ✔✔✔ Correct Answer >
Share and collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
5 Options for Processing Email - ✔✔✔ Correct Answer > 1. Delete it
2. Delegate it - read it and send it to someone else if necessary. then
put it in pending folder or delete.
,3. Do it (2 min or less) - quick reply. archive it. or pending folder if
you're waiting on a response.
4. Delay it (more than 2 min to complete) - put it in pending folder
5. Archive it (doesn't require response or action) but i want to get to it
later for reference
Main 3 Components of Communication - ✔✔✔ Correct Answer > 1.
Word Choice
2. Tone of Voice
3. Body Language
components of communication - ✔✔✔ Correct Answer > Words - 10%
importance, but still important.
Tone - 35% - Becomes important on the telephone. We can read tone
of voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
,Context and listening are still important.
Word Choice (% of meaning) - ✔✔✔ Correct Answer > 10%
Tone of Voice (% of meaning) - ✔✔✔ Correct Answer > 35%
Body Language (% of meaning) - ✔✔✔ Correct Answer > 55%
Word Choice - ✔✔✔ Correct Answer > Choose words wisely. Words to
avoid are: Vague words, unclear words, buzzwords, jargon, obscure,
too many words. Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
, WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO THE
RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO CONVERY
MESSAGE
Tone of Voice Elements - ✔✔✔ Correct Answer > Pitch, Pace, Volume,
Inflection, Emphasis
Pitch - good voice high or low
Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
Body Language Elements - ✔✔✔ Correct Answer > Eye Contact, Facial
Expression, Positioning, Gestures
Eye contact - maintain good eye contact
Complete ASAP Certificate Actual Exam
with Correct Verified Answers | Already
Graded A+ Exam
Why do we communicate interpersonally? - ✔✔✔ Correct Answer >
Share and collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
5 Options for Processing Email - ✔✔✔ Correct Answer > 1. Delete it
2. Delegate it - read it and send it to someone else if necessary. then
put it in pending folder or delete.
,3. Do it (2 min or less) - quick reply. archive it. or pending folder if
you're waiting on a response.
4. Delay it (more than 2 min to complete) - put it in pending folder
5. Archive it (doesn't require response or action) but i want to get to it
later for reference
Main 3 Components of Communication - ✔✔✔ Correct Answer > 1.
Word Choice
2. Tone of Voice
3. Body Language
components of communication - ✔✔✔ Correct Answer > Words - 10%
importance, but still important.
Tone - 35% - Becomes important on the telephone. We can read tone
of voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
,Context and listening are still important.
Word Choice (% of meaning) - ✔✔✔ Correct Answer > 10%
Tone of Voice (% of meaning) - ✔✔✔ Correct Answer > 35%
Body Language (% of meaning) - ✔✔✔ Correct Answer > 55%
Word Choice - ✔✔✔ Correct Answer > Choose words wisely. Words to
avoid are: Vague words, unclear words, buzzwords, jargon, obscure,
too many words. Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
, WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO THE
RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO CONVERY
MESSAGE
Tone of Voice Elements - ✔✔✔ Correct Answer > Pitch, Pace, Volume,
Inflection, Emphasis
Pitch - good voice high or low
Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
Body Language Elements - ✔✔✔ Correct Answer > Eye Contact, Facial
Expression, Positioning, Gestures
Eye contact - maintain good eye contact
